Documents resorting to letter setup (2000)

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For some odd reason a document is resorting to letter papersize setup in Word yet the user saved the document in RTF format.
I would like to know as why the setiup resorts to letter setup and not A4 as per the standard Word setup.
see attachment for what l mean with regards to the setup

Any help would be appreciated.

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Has your printer been set to A4 as default? You can check this in the Printers and Faxes control panel – right-click the printer and select Properties. Next, click Printing Preferences… and activate the Device Settings tab.

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yes printer has been set to a4.

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Grasping at straws here: does it help if you clear the check box “Allow A4/Letter paper resizing” in the Print tab of Tools | Options…?

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I have made this change and will let you know if it works

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did it work ?

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From what documents l have tested so far it appears to work.
I will inform you if l have any further problems.

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The problem with the Word documents resorting to letter setup still persists, any ideas as to what else l could try?
see attachment.

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I’m not clear from your original post on this. You create a new document, either blank or from a template, and it is properly shows that it is in A4 size. Then the document is saved to RTF format and then re-opened in Word and now it is letter size? That’s strange, but I don’t know anything about RTF that would help with that scenario.

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Jefferson

This question is more than covered in jj1234’s posts post 563,332 and post 563,333 as they all seem to stem from the same symptoms.

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This is the scenerio:

An email is saved in RTF format , then this text is imported into a Word document.
For some reason this document then resorts to Letter setup and not A4.

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Discussion has continued elsewhere (see above), so this thread is locked too. No point in posting three separate threads about the same problem.

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