• Duplicate emails in Outlook.com

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    #1899478

    I use Hotmail (i.e Outlook.com) on my W7 SP1 system.  I have had, for many years, an account with TimeWarner’s email client Roadrunner; and have emails sent there automatically sent over to my Hotmail account.

    Spectrum bought TimeWarner a while back, and now I get 2 of the same emails each time one is addressed to my Roadrunner address.

    Can anyone help me resolve this issue, please?

    I have attached an example of 2 of the same emails.

    Thank you,

    Dick-YScreenshot-7_31_2019-1_54_22-PM

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    • #1899501

      Delete the forwarder?

    • #1899523

      How do I do that?  If I disconnect the rr.com one, how will they get to my Outlook.com (Hotmail) client?

      Dick-Y

    • #1899534

      Looks like they are automatically forwarding to your new spectrum account. http://www.rr.com/  Might be worth giving spectrum a call and seeing what they suggest.

      1 user thanked author for this post.
      • #1899537

        If Roadrunner is forwarding to Spectrum, and Spectrum is forwarding to Hotmail, you can stop the Roadrunner -> Hotmail direct forwarding  and just be sure the Roadrunner -> Spectrum is in place.

        1 user thanked author for this post.
    • #1899542

      This might sound strange, or I’m still confused . . .

      Before, if I logged in to my roadrunner email (webmail.roadrunner.com), Timewarner’s roadrunner would come up.

      Now, if I log in to webmail.roadrunner.com, Spectrum’s roadrunner comes up.

      So I don’t see how roadrunner can forward to spectrum, ’cause they seem to be one and the same???

      Dick-Y

       

      • #1899556

        So I don’t see how roadrunner can forward to spectrum, ’cause they seem to be one and the same???

        Eh, nothing stopping them from doing that, particularly if they still run on different servers. Given that some providers by design run whole clusters of mostly-independent mail servers with a number of recipients on each, not uncommon. (Oh and when a local large ISP bought two smaller ones over the decades… they eventually got rid of their original own mail servers and kept the two different bought systems, still separate.)

        Be glad that you didn’t get a forward-to-self loop where each iteration also forwards to Hotmail… those are a bother to catch if not mail server admin, because the loop tends to spin too fast.

        Could be worthwhile to check the mail headers, there might be some kind of “already forwarded to Spectrum” marker in one of the two copies; if so, maybe that could be used in a conditional forwarding rule… if you can make conditional rules and not just “forward all”.

        1 user thanked author for this post.
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