So I created a HelpDesk Database.
I want to be able to Click on a button and:
“The whole Salami!” wish.
1. The Technicians Email address is captured. (this email is linked to a Blackberry/Pager
2. The End Users’ Name, Phone and Problem is captured
3. Outlook is open / or is brought to the foreground and an email is sent to the tech with the HelpdDesk Info.
Minimum wish:
The system just pages the Technician with a generic: “You have a new Helpdesk Ticket” which will prompt the Tech to open the database and check.
Some shortcuts:
The Tech table contains the Email addresses.
I created a Print-Current report with just plain text, so when it transfers to email, its small.
