F12 Developer and other problem with IE 11

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Susan Bradley’s article on Nov. 25 regarding end of the road for IE versions spurred to me action. I have Windows 7 PRO SP1 (64 bit). I had IE 10 installed, which worked great. So I downloaded ‘IE11-Windows6.1-x64-en-us.exe’ and installed IE 11.

I found a problem with a website I created, so I went to F12 Developer. It would not open, and gave me an error. I searched for that error code, which led me to ‘IE11-Windows6.1-KB3008923-x64.msu’, which I installed. That fixed the F12 problem, but not my website. Checking KB3008923 in Windows Secrets, eventually led me to the latest cumulative update, ‘IE11-Windows6.1-KB3100773-x64.msu’, which I also installed. Still no solution to my website problem.

But I have three questions:
1. Since I have installed the latest cumulative update, are their other updates that I need to install, or does the cumulative get all preceding updates–i.e., could I have skipped ‘IE11-Windows6.1-KB3008923-x64.msu’? And if there are some updates I am missing could you list them? And do they have to be installed in any specific order?

2. The F12 Developer seems to have been significantly changed since IE 10. In IE 10 there was a Browser Mode and a Document mode. Each could be changed independent of the other. In IE 11 there is an Emulation tab, which contains a Document Mode, but no Browser Mode. There is a User agent string. Is that the same a Browser Mode?

3. The default for Document mode and User Agent string are Edge. There is no IE 11 listed. I thought Edge was a newer browser than IE 11. Can someone shed light on this?

Thanks for your understanding.

Harry

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What specifically is the website problem?

Joe

--Joe

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joeP517:

Good question.

I have learned a lot more since I posted, but still not exactly sure. I do a website for a local park, and created some custom markers using Google based code someone created. Never had a problem until IE 11, which I just installed. I have IE 10, IE 9 and IE 8 installed on other computers. No problem with them. Also no problem with Chrome, Firefox, Pale Moon or Opera 12.

So before I go into what appears to be a fix (and requires lots of changes to my website code), I want to make sure that my copy of IE 11 is not the problem. As I said earlier, all my Internet option settings are identical between my IE 10 & IE 11.

So would you open this in IE 11:
http://data.mapchannels.com/mc5/22866/22866-test-of-amphitheater.htm
and click on the Index header tab. If everything is correct, you should see screenshot #1 on the attachment, where all the markers are displayed.

If the problem exists, you will see screenshot #2, where none of the markers are displayed. If this is the case, then open this in IE 11:
http://www.googlemapsmarkers.com/v1/9/0099FF/FFFFFF/FF0000/

If the problem does not exist, you will see the marker. If it does exist, you will see the error message as shown in screenshot #3.

So let me know what you find, and then I will know if the problem is generic to IE 11, or to only my copy. Depending on your answer will determine how I respond.

Harry

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@ hmw (Harry)

I have looked at the first link in your #4 post and see the markers as in your #1 screenshot you say are expected.

Also looked at the second link in your #4 post which showed a small #9 marker (no error message).

IE11 on Win7 Pro x64 SP1.

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Coochin & jwoods:

Thanks for running the tests so promptly, and giving feedback.

Thus it appears the problem is not generic to IE 11, but something wrong with my copy. Because of the way I installed it, I have no idea if I have all the patches installed or not, or at this point, where to start troubleshooting.

Any suggestions?

Harry

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…Thus it appears the problem is not generic to IE 11, but something wrong with my copy. Because of the way I installed it, I have no idea if I have all the patches installed or not…

Check your settings in Windows Update:
42793-WU_Settings
The settings in the above screenshot work well for me, but each month after WU patches are release I wait three-to-four days before allowing any to install (gives M$ time to “pull” any bad updates). Also, it is necessary to click on the link for optional updates and install any you think might be of advantage.

Re troubleshooting IE11: first thing I usually try is running IE with add-ons disabled ( in a command prompt run start iexplore -extoff ) and see if the problem remains. If the problem doesn’t happen with add-ons disabled then you should reset IE to its default settings:
42794-Reset_IE

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…I think it’s a server-side problem rather than a client-side problem…

If it was a server-side problem rather than client-side then why was I able to access the links w/o errors? (and I gather from your #6 post you did also).

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It might be trying to use SSL 2.0 or SSL 3.0…

AFAIK at least since early 2015 each WU “Cumulative update for Internet Explorer…” have turned off SSL2.0 & SSL3.0. But yes, that is possible, as about late 2014 I attended quite a few customers who were unable to access websites because of the SSL issue.

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@ hmw (Harry)

You could also check out the certificates you have stored on the affected computer.

In a command prompt run certmgr.msc which will open a dialog listing all security certificates you have stored on that computer.

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WOW. So much great help and suggestions. I think I have tried everything. Let me go through them in the order that I did them.

jwoods-I checked out the alternate name certificate link. Since no one else is having the problem, I thought spending $299 US for this not the 1st step.

jwoods-I did not have Fiddler, but downloaded it, and ran it. Unfortunately I do not know how to interpret it, and nothing seemed obvious. I saved the .saz file, but your forum software will not let me upload it. If you would like to look at it, let me know where to send it.

Coochin-my Windows Update settings are exactly like yours. I always wait until Susan Bradley says they are OK to install before I add them.

jwoods-SSL 2.0 and SSL 3.0 are turned off. TLS 1.1 and TLS 1.2 are on.

Coochin-I ran certmgr.msc. Again, I was not sure what I was looking for. I did find under ‘Untrusted Certificates’ an entry for http://www.google.com, which said it was Fradulent–but that Certificate expired Mar. 14, 2014, which was over a month before I had this computer built. I did not find any others that seemed to be related to anything Google.

Coochin-I ran IE 11 with add-ons disabled [command prompt iexplore -extoff]. No improvement. But then I Reset the IE settings, and also checked ‘Delete personal settings’. Rebooted computer.

SUCCESS! Both http://data.mapchannels.com/mc5/22866/22866-test-of-amphitheater.htm and http://www.googlemapsmarkers.com/v1/3/0099FF/FFFFFF/FF0000/ work as they should.

So now I will go through all the Internet Options settings one at a time to see if I can pinpoint where the problem occurred.

Thanks so much for all your help, and I will update you when I learn something.

Harry

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Since Reset the IE settings, and also checking ‘Delete personal settings’. fixed the problem, I just went through and on IE 11, set all my Settings to match those I have on IE 10 (if there was a setting on IE 11 that was not on IE 10, I left it alone). I did this one tab at a time, so if the problem reoccurred, I would have a better understanding of what caused it. Everything worked fine.

Then under what IE lists as ‘Delete personal settings’ on the ‘Reset Internet Explorer Settings’ screen (see attachment), I reset the home page, search providers and Accelerators to what I have on IE 10. Still everything works.

So either the problem was in one of the other items that got deleted, or ????

It would be nice to know what caused the problem, so if someone has thoughts, let me know. But for now, it is all working as it should, thanks to your help and guidance.

Harry

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jwoods:

Thanks for that info. I’ll pass it on to the developer.

I also found a SSL Labs report for http://www.mapchannels.com. Just curious, why did you choose data.mapchannels.com?

Harry

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jwoods:

Sorry-my stupidity. It’s late at night here.

Harry

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jwoods:

When I hear from the mapchannels developer, I’ll let you know what he says about all this.

It must be a tough test. Windows Secrets only gets a ‘C’:
https://www.ssllabs.com/ssltest/analyze.html?d=windowssecrets.com&hideResults=on

Harry

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