I am experiencing some frustrating search behavior with Outlook.
I have Microsoft 365, Outlook version 2411, build 18227.20162, click to run, current channel.
This is my work computer, so it is possible that my company has some group policy in effect that is causing this; but our helpdesk has no clue about why this is happening, so I doubt it.
The problem: I do tech support on my job; and my team has a shared Outlook mailbox which is the inbox for our team’s group email address. We have a series of folders under the group email inbox for putting “completed” emails into. It is convenient as you are going through the group email inbox to move stuff to one of the “completed” subfolders if you know it has been completed – this is an easy way to reduce the size of the mountain of emails that we get on a daily basis. The problem is, if I search for an item while in the inbox, that item will show up in the search results even if I have moved it out of the inbox and into a completed folder! Or if I am in a subfolder and search for the item, it will show up in the search results even if it is in the inbox! And this is when I have selected “current folder” as the view.
I can verify that an email has been moved by opening an item, then moving it to a completed folder. The opened item on my desktop will disappear, confirming that I successfully moved it from the active folder to another folder.
This never happens in my own email folders; it happens only in the shared email folders.
This frustrating behavior started a few months ago. My guess is that someone at Microsoft thought it would be a good idea to let you still see the items that you have moved, even when you have selected “current folder” as the view; so they put that behavior into an update.
Has anyone else seen this behavior? Does anyone have a suggestion as to how I can force Outlook to show me only the contents of the current folder if that is what I have selected?
with Windows 10 running in a remote session on my file server
