• Hard vs Soft Carriage Returns when sending Outlook 365 native HTML email?

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    #2600952

    For many years, I was taught (by our documentation team) to never use hard carriage returns for paragraph spacing โ€“ that styles should accommodate that.

    I cheated and for many years,ย  when sending email from Outlook 365 on my desktop, Iโ€™ve used two soft carriage returns (Shift-Enter) to add a blank line between paragraphs.ย  But, sometimes in replies from people to whom Iโ€™ve sent emails, my original email is completely double-spaced.

    Does anyone have any guidance on how to use Outlook so that HTML email that I send is most likely to display proper paragraph spacing (a blank line) by recipients’ email software?ย  Do I have to set up a style in which I simply set my default email style Paragraph spacing to, say, 10 for “Before: and “After” and remove the checkbox from “Don’t add space between paragraphs of the same style”

     

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    • #2601033

      What’s wrong with Enter twice? (That’s all I ever use.)

    • #2601038

      Good question!ย  I’m not sureย anythingย is wrong with two hard Enters.ย  But, I’ve seen replies from recipients of my emails where the quoted text of my email (at the bottom) is then not double-spaced, but q<span style=”text-decoration: underline;”>uadruple-spaced</span>!ย  I don’t know why that happens, but I’m worried that somehow recipients’ email readers areย  interpreting two Enter keys differently than when I’m composing my email in Outlook.

      Maybe my writing staff were being purists?ย  Although thereย are advantages to using Styles to control spacing rather than manually entering two enter keys.

      I don’t know enough on the topic to know whether this applies to email messages too.

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