Help! My Web Pages Disappear!

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This is not specific to Edge, but I didn’t see a help forum for all browsers in general. If there is a better place for this topic, hopefully some kind moderator will move it.

A few weeks ago this started happening. It only happens on the occasional web page, so I’ve lived with it till now. Today, though, I was unable to access some important information I needed, so I’m now highly motivated to get it fixed.

Here’s what happens: The web page loads successfully, but then immediately disappears, and I have nothing but a white browser window. Again, it only happens on a few pages, but when it does, it does the same thing in Edge, Chrome, and Firefox.

I saw a post in a Chrome forum suggesting clearing the cache and cookies, so I did so, but it made no difference. I didn’t try it in the other browsers, but I assume the result would be the same. I also closed all other apps on my PC and killed everything in Task Manager I felt I could safely kill. Again, no difference.

Hopefully, somebody has seen this before and can tell me what the heck is going on!

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That can occur when javascript in the web page puts a splash pane up, but gets something wrong.
Try disabling javascript on that site and reload the page, or if you block JS, enable it.

cheers, Paul

1 user thanked author for this post.

GoneToPlaid

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Thanks, Paul!

When I disable  JavaScript in Firefox, it tells me: “For full functionality of this site it is necessary to enable JavaScript.” If I re-enable it and refresh the page, it never connects.

In both Chrome and Edge, the page refuses to load, regardless of whether or not I have JavaScript enabled.

Here’s one of the pages exhibiting the problem:

https://www.xfinity.com/support/articles/setting-up-voicemail

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Chrome Version 89.0.4389.23 (Official Build) beta (64-bit) with uBlock Origin & uBlock Origin Extra.

Getting the same page with Firefox 78.7.0esr (64-bit) Portable, uBlock Origin.

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Is it blocked by your AV? Try disabling it for 10 minutes to test.

cheers, Paul

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anonymous wrote:

In both Chrome and Edge, the page refuses to load, regardless of whether or not I have JavaScript enabled.

Here’s one of the pages exhibiting the problem:

https://www.xfinity.com/support/articles/setting-up-voicemail

That page sets 38 cookies (all from Xfinity.com). Do you have those blocked?

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Sorry for the anonymous responses. I didn’t realize I was logged out. Hopefully I will be identified appropriately now.

The behavior has changed today. Whether or not my AV is enabled or disabled, and even allowing all cookies, this is is what I get:

500 Internal Service Error

openresty/1.19.3.1

 

These two lines are repeated six times on the page.

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I think that’s them and not you today. I get the same.

All of https://www.xfinity.com/support/ seems broken at the moment.

What Is a 500 Internal Server Error and How Do I Fix It? [Spoiler: You can’t.]

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Okay, I thought that might be the case.

Thanks!

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That site seems to have recovered today.

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Thanks for all your input. I’m still fighting this problem.

I tried allowing all cookies. It didn’t help.

I tried pausing AV protection. No difference. I disabled auto-startup in Kaspersky and rebooted so that now pieces of Kaspersky would be running. It didn’t help.

I’ve seen this same behavior on several sites. It’s made it impossible for me to download printer drivers and to complete an online order.

What really surprised me was that when I tried accessing these sites on my desktop, which I rarely use, I wasn’t able to load the pages on the desktop, either! I had wondered if it might be a program that I had installed that was causing the problem, but I haven’t installed anything on the desktop for a long time.

Is it at all possible that this could be caused by something Comcast is doing? I can’t see any other reason for it happening on both PCs.

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You could try and see if you get a different behavior using a new incognito window in Google Chrome or private window in Firefox.

But to really see what is going on use the F12 key to turn on debugging and then switch to the Network pane. Then load or reload the page url. This works in both afore mentioned browsers. Every network transaction is shown in a separate line. Right clicking allows you to see the request to and reply from the server. Things that fail outright show up colored differently. Hopefully this will help you narrow down the problem.

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EyesOnWindows,

Why didn’t I think of that? Brilliant idea to try it in incognito/private mode. It displays fine in Chrome and Edge, but interestingly, not in Firefox.

I haven’t had a chance to try debugging, but that sounds like it will be really helpful.

Thanks!

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The problem is solved. See https://www.askwoody.com/forums/topic/safe-mode-6/#post-2359595 .

Thanks for your help, everyone, especially EyesOnWindows for suggesting trying private mode. That eventually led to the solution.

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