• Help with WordPress upload question

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    #500883

    Not getting anywhere with WP Support, documentation or Google, I’m returning to my tech saviors in this Lounge! Hope there’s someone here who can answer what’s really a WordPress issue on our site (http://www.mygoforthegreen.com).

    Issue:

      [*]mistakenly deleted the wrong course file from our server during a post-hack clean up
      [*]have made a couple of edits and re-retrieved correct course in zip format
      [*]I assume previous courses have been uploaded via WordPress Media Library as the URL reads: http://www.mygoforthegreen.com/media/power-selling/course/course113739.html
      [*]after lots of false starts (this had always been done by our site tech who is no longer with us), I figured I could upload zip file to Media Library and it would work
      [*]when it didn’t (because it was a zip file, I think), I tried unzipping it and then uploading all the extracted files in WP Media
      [*]that resulted in numerous “invalid file type” error messages (although all these file types are on the server for an old course)

    So, I’m stumped. I have the course in a zip folder but don’t know how to get it onto the (paid content Start the Challenge) page where it used to be.

    Also, I tried uploading the zip folder to our server via FileZilla. That worked: it unzipped all the files into the correct places on the server…but how to get them to work with the URL on the site (http://www.mygoforthegreen.com/media/power-selling/course/course113739.html).

    I keep thinking there is a very simple explanation, but it is sure eluding me. Any suggestions will be most welcome! Please let me know if you need more information.

    Hopefully,

    Linda

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    • #1515108

      UPDATE: I can’t describe the fix here to help another Lounger, but did want to let the Lounge know that my issue is fixed. I used the chat feature with our ISP and she got it all done for me!

      Only wish I’d thought to contact them earlier: comes from wanting to do it myself to learn how, but ended up just frustrating myself.

      Thanks for reading my plea for help anyway!

      Linda

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