Installation CD not recognized

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I had to buy a new printer and I bought a Canon MG3220. The installation CD is not recognized; I was able to download drivers from Canon. However, operating instructions are on the CD so Canon sent me a new CD at my request. The new one is not recognized. I tried a blank CD in the drive and it was recognized. I also downloaded a “Fixit” from Microsoft but that did not enable the new CD to be recognized. I have Win 7 Prof.
Any suggestions?

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Does “not recognized” mean you can’t get to it from Windows explorer view AT ALL, or it just won’t auto-play when the disk is inserted?
Here is the Canon page where the user manuals can be found.

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The Canon CD is not recognized in explorer nor will it auto-play.

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Try in in another computer to verify weather it is just your computer that will not recognize it.
Give your CD/DVD’s lens a good cleaning too, It wouldn’t hurt.

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I have a Canon MG5350 and all the software I am now using was downloaded from Canon’s site. You have everything you need there. Probably the site has the most recent software.

Of course, this doesn’t explain why the CD is not read. If you can read other CDs without issues, I wouldn’t worry too much.

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Thanks for the suggestions. Canon sent me a replacement installation CD which isn’t recognized either. I can insert a blank Maxell CD and it is recognized with no problem. I do have one other CD which is not recognized. There must be a solution but I don’t know what it is. If I ever find out I will try to share. I guess it’s case closed for now, unfortunately.

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Thanks for the suggestions. Canon sent me a replacement installation CD which isn’t recognized either. I can insert a blank Maxell CD and it is recognized with no problem. I do have one other CD which is not recognized.

On a friend’s laptop, a particular pressed CD could not be read, but recorded CD-Rs could be both read and written-to. I assumed the pressed CD must be faulty, but it turned out the drive was the cause: it could read blank & written-to CD-Rs but not any pressed CDs. It had not occurred to me that this was likely, so initially I didn’t bother trying to read other pressed CDs. Drive was replaced, and original pressed CD proved to be fine.

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You could try the Microsoft’s FixIt center. I know I solved a similar problem quite a while ago, but unfortunately I don’t remember the specific download I used to fix it.

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I downloaded and ran the “Fixit” but it did not fix it. I’m nowhere near a guru but I’m wondering whether there is a setting that is the root problem.

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Did you re-boot before and after running the Fixit?

Joe

--Joe

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Did you re-boot before and after running the Fixit?

Joe

I’ve done that and have run the FIXIT probably at least 3 times. This last time it reported a problem needs attention but any attempt to send a message does not go thru.

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This is what solved my problem: http://support.microsoft.com/kb/975617

Not sure it can solve yours, and if you decide to try it, be sure to create a restore point.

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This is what solved my problem: http://support.microsoft.com/kb/975617

Not sure it can solve yours, and if you decide to try it, be sure to create a restore point.

I read the info which states, unless I misread it, that the hotfix relates to writing *to* a CD, not *reading* it. My problem is strictly related to reading a CD. Thanks for the suggestion.

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I used it to fix a reading issue. It couldn’t read CDs previously written in the same PC and that could be read elsewhere.

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I used it to fix a reading issue. It couldn’t read CDs previously written in the same PC and that could be read elsewhere.

I just reread admonition from Microsoft about this hotfix: “If you are not sure whether any special compatibility or installation issues are associated with this hotfix, we encourage you to wait for the next service pack release. The service pack will include a fully tested version of this fix.”

I wish to thank those who have suggested solutions. Since I’m able to print I have decided to wait until the service pack has been issued rather than risk problematic results. Again thanks to all.

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I just reread admonition from Microsoft about this hotfix: “If you are not sure whether any special compatibility or installation issues are associated with this hotfix, we encourage you to wait for the next service pack release. The service pack will include a fully tested version of this fix.”

I wish to thank those who have suggested solutions. Since I’m able to print I have decided to wait until the service pack has been issued rather than risk problematic results. Again thanks to all.

You’ll be waiting a long time. :huh: There will be no more service packs issued for Windows 7. And with the Microsoft’s faster release cadence there may never be another service pack for an operating system.

Joe

--Joe

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One thing that I dealt with when assisting someone else with their PC …

Are you sure that your PC does not just have CD Drive, and you are attempting to insert a DVD disc?

I know that DVD drives have been out for a while in PCs, but some people have kept and upgraded older machines.

Jeff

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One thing that I dealt with when assisting someone else with their PC …

Are you sure that your PC does not just have CD Drive, and you are attempting to insert a DVD disc?

I know that DVD drives have been out for a while in PCs, but some people have kept and upgraded older machines.

Jeff

Jeff-
My drive is a DVD drive and it is selective as to which CDS it reads, unfortunately. A relative copied the printer installation disc on a thumb drive; I have copied that to my hard drive as well as to a CD which my PC recognizes. Now if my PC crashes I can install drivers, etc for my printer. I periodically do a full HD backup.
I hope one day to correct the CD reading problem.

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