Installing Office 97 upgrade software on Win2K

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What am I doing wrong? I just upgraded to Windows 2000 from Windows 98. Since my Windows 98 system was suffering from “operating system decay,” (and to do as clean an install as I could) I reformatted my C drive and re-installed Windows 98 and then did the upgrade to Windows 2000. I figured this would be the safest upgrade.

When I tried to install my upgrade copy of Office 97 on my Windows 98 system, it prompted me for the location of the qualifying product for the upgrade. I simply inserted the floppy disk for MS Works and clicked locate and the system was happy with that an installed Office 97.

I can’t seem to do that with Windows 2000.

During the installation , when I try to manually lcoate my A drive, it doesn’t come up in the list. Neither does my C, D, E, F, G and H drives on my hard disk. I do have “access” to network drives from J thru Z although I have never created them.

I have logged off and then logged in as Administrator and attempted the install and I still can’t access these drives.

Before I reformatted my C drive and re-installed Windows 98, I did a check from the Microsoft web site to see if I would have any software conflicts and Office 97 never came up as a listed problem.

What should I do? I’m running out of options. Has anyone else encountered this problem.

Wally

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This doesn’t sound like an Office problem. When you say “manually locate the A drive” I assume you’re attempting to access it outside of the Office installation process and still can’t locate the drive. If that’s true you have a Windows 2000 problem. I suggest you cross post in that forum.

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Brian:

Thanks for responding. Actually, I can’t access any of my hard drives while in the install program for Office 97. When the install program can’t locate my qualifying program (MS Works–which I installed on my C drive), I can’t seem to find it when prompted to manually locate it. None of my hard drives are visible/accessible from within that section of the install program.

However, when outside the install program I can access them just fine from Windows Explorer or other programs. Thanks again for your help.

Wally

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Is there a browse button and have you tried it ?. Such a button is usually provided where an application requires that you find a path manually. Can you type in the path to A: directly ?

Andrew C

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Andrew:

The Browse button is exactly what I tried using to locate the drives. The install program wouldn’t even let me type in the drive letter. Thanks.

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