• “Intel(r) System Usage Report”

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    #2726732

    Re:  “Intel(R) System Usage Report”

    IS THIS MORE “TELEMETRY”?

    Does it write a log file somewhere on the C: system partition?

    3 copies running in Task Manager, Windows 10 x64

    1 copy ran for ~5 minutes @ 3.2GHz / quad core Intel CPU

    all feedback appreciated — THANKS!

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    • #2726736

      There are some details at MalwareTips, a little old but should be a useful starter: https://malwaretips.com/blogs/intelr-system-usage-report-service/

      1 user thanked author for this post.
      • #2726785

        Being of a semi-cynical nature about “telemetry” in general, I would like to have received some kind of polite notice that a new Intel(R) program had been installed on my primary workstation.

        I find it almost impossible to believe that adding a second VGA monitor was the “trigger” event.  That monitor is a Dell model 1704FPT, which works just fine for displaying Task Manager in real-time.

        The CPU in question here is our Intel Core i5-3470.  Why Intel would still need performance data for an obsolete Intel CPU is a question I am unable to answer, as of today.

        EVEN WITH Windows Updates BLOCKED, this SUR sub-folder was created on my C: system partition, and several system files were written there, just 7 days ago.

        Your link contains this paragraph, which can be interpreted several different ways, some of which are not so innocent:

        disable.Intel_.System.Usage_.Report.2

    • #2726772

      Copilot explains how to disable Intel(R) System Usage Report:

      disable.Intel_.System.Usage_.Report

      • #2726776

        As does the page linked above.

        1 user thanked author for this post.
      • #2726777

        I did a DIR command on the C: sub-folder where the executable program resides.

        the sub-folder “SUR”  is obviously an abbreviation for “System Usage Report”.

        Now see sub-folder “QUEENCREEK”, which was created just 7 days ago without my knowledge:

        Directory of C:\Program Files\Intel\SUR

        12/09/2024 07:26 AM <DIR> .
        12/09/2024 07:26 AM <DIR> ..
        12/09/2024 07:26 AM <DIR> ICIP
        12/11/2024 08:15 AM <DIR> QUEENCREEK
        0 File(s) 0 bytes
        4 Dir(s) 30,101,712,896 bytes free

         

    • #2726781

      This is a little concerning:

      after I changed the Properties to DISABLED and clicked on STOP in SERVICES.MSC,

      Task Manager still showed 2 of the same processes still running, but with 0% CPU.

      So, in Task Manager I clicked on “End task” for both, and after sorting processes in alphabetical order, Intel(R) System Usage Report no longer appears.

      p.s.  HOW I GOT HERE:

      I finally got around to adding a second Dell VGA monitor, which I patched together with a new DP KVM switch from StarTech.

      Now I can keep Task Manager running on a secondary monitor.

      With that setup working AOK, I did happen to notice very high CPU usage, even though there were no running programs that SHOULD BE needing more than 50% of a 4-core Intel CPU @ ~3.2GHz.

      Yep!  The HOG was Intel(R) System Usage Report .

      Why there were 3 copies of same all running at the same time,

      is a question that will require more research on my part.

      Thanks for the feedback!

       

    • #2726782

      @SupremeLaW

      Per the link below from the MiniTool System Booster pages, apparently the Intel® System Usage Report and its associated service are part and parcel of the Intel® Driver and Support Assistant package! So, if you’ve installed that package, that’s probably how the System Usage Report got onto your computer.

      IS THIS MORE “TELEMETRY”?

      Yes, it sure is. Here’s a brief quote from the page linked to below:

      Intel System Usage Report is a mechanism for sending telemetry data to Intel servers to analyze and improve CPU performance. If you use an Intel processor, you can also send this type of data. However, sometimes users complain that I Intel System Usage Report uses too much CPU, impacting performance.

      I added the bolding in the quote above. Read the page linked to below for a further explanation. Feel free to close the holidays’ savings offer that will pop up when you initially to go the page. The link will open in a new tab.

      https://systembooster.minitool.com/boost-pc/intel-system-usage-report-uses-too-much-cpu.html

       

      2 users thanked author for this post.
    • #2726787

      Yes,

      Intel® Driver and Support Assistant package

      is installed on my primary workstation.

      Task Manager lists:

      “Intel Driver & Support Assistant Tray (32 bit)”

      MANY THANKS!!  That is VERY helpful.

      p.s.  I recall installing that package many months ago.

      EVEN THOUGH Windows Updates are BLOCKED on this workstation,

      the files listed below were written here:

      Directory of C:\Program Files\Intel\SUR\QUEENCREEK

      as recently as 12/9/2024 (only 9 days ago):

      12/09/2024 07:26 AM 726 SurSvc.InstallLog
      12/09/2024 07:26 AM 7,466 SurSvc.InstallState
      12/09/2024 07:26 AM 644 InstallUtil.InstallLog
      12/11/2024 08:15 AM 33,984,512 browser_lookup.sqldb
      12/17/2024 08:49 PM 105,514 policy.json

      • #2726792

        Looks like Intel’s Driver Support and Assistant package has been keeping itself fairly (or fully) up to date on your machine, based upon the file dates you mentioned above.

        Although you’ve gotten good advice on how to disable the System Usage Report and have done so successfully, I suppose if you so desired, you could uninstall the Driver and Support Assistant to ensure that the System Usage Report won’t rear its ugly, resource-hogging head again on your system!

        Although you’ve neutered it, I suppose its possible for it to return/get re-enabled the next time the Driver and Support Assistant updates itself.

        That’s what happened every time I used to update Acrobat Reader when I used to have it installed…the automatic update checker would get re-enabled every time and nag me to no end that an update was available even though I had no desire to install the update. The only updates for Reader I ever installed were those containing a security vulnerability fix. Because of that, I felt I had no need for its updater so I kept it disabled.

         

        1 user thanked author for this post.
        • #2726793

          EXCELLENT advice!

          Many thanks.

          • #2726797

            “One note of caution, though” he said as he put on his Captain Obvious hat.

            If you do uninstall the Driver and Support Assistant, you’ll be on your own for finding the latest drivers from Intel for your system. But, there’s a lot of help here for you to find them.

             

            1 user thanked author for this post.
            • #2726810

              Fortunately, the refurbished HP workstations that we have been purchasing were all built with very reliable hardware (a wonderful discovery, in retrospect).

              And, because this particular workstation is now obsolete, the device drivers required to run Windows 10 have all stabilized.

              Recently, we purchased a refurbished Z230 Tower, as a “workbench” to help with off-line storage controller testing and QC.

              For $140, that Z230 came with Windows 10 pre-installed, so all of that excellent hardware was effectively FREE (assuming a retail Windows 10 costs ~$150).

              THANKS AGAIN

    • #2726789

      I’ll confess to being quite sensitive on this subject of “telemetry”.

      A while back, I got slammed by another User here for mentioning some “conspiracy theory” in this same context.

      Do you know this magician’s trick?

      Keep your right hand on your stomach, extend your left arm to a horizontal position and shake your left hand wildly.

      Then, tell your audience to WATCH MY HAND!!

    • #2727488

      I found that blocking Intel’s (and Microsoft’s) telemetry and data collection with my firewall to be far easier than using Copilot, AI or a Registry hack.   I simply have my firewall set to prompt me when anything attempts to access the internet.  And when I see things like ‘Intel container wants access ….’ I just choose the ‘Block Forever’ option (on Norton 360) and …… no more snooping. (and no more alerts) Ditto for Microsoft system modules and any other software that wants internet access.  When I first launched a seemingly benign app like ‘Sticky Notes,’ I was blown away when I was prompted that sticky notes wanted internet access.  Oh yea?  Really?  Well, I fixed that in a few seconds.

      CLICK!  ZAP!  BLOCKED!   (Forever)  Do it once. Problem solved.

       

      "War is the remedy our enemies have chosen. And I say let us give them all they want" ----- William T. Sherman

      2 users thanked author for this post.
      • #2727514

        Would I need Norton software to stop “Intel(R) System Usage Report” from accessing the Internet?

        If not, can you reply with simple steps to effect the same “blocking” without Norton?

        See the latest screenshot below.

        Even though I removed that Intel driver utility, on the advice received above, “SUR” is BAAAACK!

        The two “Process” entries point to 2 x .exe files in bold below:

        Directory of C:\Program Files\Intel\SUR\QUEENCREEK\x64

        10/03/2024 11:33 PM 1,088,648 esrv.exe
        10/03/2024 11:33 PM 1,150,600 esrv_svc.exe
        10/03/2024 11:33 PM 169,096 task.exe
        10/03/2024 11:33 PM 410,680 crashlog_extractor.exe

        disable.Intel_.System.Usage_.Report.3

    • #2727516

      Plot thickens (aka clear as mud):

      In Windows 10 services.msc
      I found 2 related Processes:

      Intel(R) SUR QC Software Asset Manager
      Intel(R) SUR QC Software Asset Manager helps you keep your system up-to-date.
      “C:\Program Files\Intel\SUR\QUEENCREEK\Updater\bin\IntelSoftwareAssetManagerService.exe”
      latter is: MANUAL STOPPED

      Intel(R) System Usage Report Service SystemUsageReportSvc_QUEENCREEK
      Intel(R) System Usage Report Service SystemUsageReportSvc_QUEENCREEK monitors the computer system usage and helps to improve system’s performance.
      “C:\Program Files\Intel\SUR\QUEENCREEK\SurSvc.exe”
      latter is: DISABLED STOPPED

      • #2727524

        found this today:

        https://answers.microsoft.com/en-us/windows/forum/all/queencreek-problem/e4deacdb-e4ef-462c-8362-afa9d9ac742d

        The following program is attempting to inject code to another process. Block it immediately if unrecognized.

        Program: C:\Program Files\Intel\SUR\QUEENCREEK\x64\installer.bat

        (latter has an enormous amount of obscure system-level code)

        Independent Advisor’s REPLY:

        “That is a genuine file associated to the Intel PROSet/Wireless WiFi Software and drivers on your PC, you can safely add that file to the exclusion list in Total Security”

         

      • #2727560

        As another trial-and-error test, in services.msc

        I changed

        Intel(R) SUR QC Software Asset Manager

        from MANUAL STOPPED

        to DISABLED STOPPED

        Thus far, Intel(R) System Usage Report has NOT re-appeared in Task Manager | Processes.

         

         

        • #2727597

          both of the following started up after RESTART

          esrv.exe

          esrv_svc.exe

          the latter is described in services.msc :

          Name: Energy Server Service queencreek
          Description: Intel(r) Energy Checker SDK.  ESRV Service queencreek

          So, now I stopped the latter and DISABLED it too.

          I’ll try another RESTART.

    • #2727528

      I use Evorim’s Free Firewall to help control the worst of the interference/spying and constant update checks, looks like it’s no longer under development but still a lot fresher than some alts I see bandied about.

      Pretty simple to use on top of the default Windows firewall: https://www.evorim.com/en/free-firewall

      1 user thanked author for this post.
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