KB4512486 Security-only Update won't Install

Topic

New Reply

Hello all,

For the first time I am having a problem installing a Group B security-only update for Windows 7. It will not install.
Any ideas?

Please see attached iamge..

Kind regards

Reply | Quote

Replies

Do you have the latest SSU  KB4490628 installed?
Do you have the two SHA-2 patches KB4474419 (V1 dated in March, v2 dated 8/12) installed?
Are you using Symantec/Norton AV (Microsoft has a block on them)?

Reply | Quote

Hi all this is my first post and hoping you maybe able to help me.

I also can’t get KB4512486 to install though have installed all the other August updates with out any problems, though I had to do those in isolation from KB4512486 or nothing installed, so something in this update is causing the issue.

The install completes normally and I reboot the computer which restarts and it gets as far as “Configuring Windows Updates Do Not Turn Off Your Computer” and that’s where it stalls. It won’t proceed past that point even though I’ve waited 30 minutes or more. At that point I do a hard restart into Safe Mode and it automatically reverts the changes for the failed update. I have KB4474419 and KB4490628 installed.

I’ve disabled my Webroot Antivirus and Malwarebytes  but everything I’ve tried ends the same.

I have 2 Windows 7 multiboot machines with the same issue.

Any idea’s on a fix for this?

Reply | Quote

? says:

any errors in the event logs to work from? and you have the items from PKCano’s post above? and you have KB3133977 bit locker patch installed? you can download the standalone KB4512486 from AKB2000003 (search the lounge box) to your desktop and try it after checking your event logs…

1 user thanked author for this post.

PKCano

Reply | Quote

Please read #1940976 about KB3133977.
KB3133977 is a 2016 Bitlocker patch (even if you are not using Bitlocker). Check if it is already installed. Otherwise, AFTER reading the linked post, you should install it  before the SO.

Reply | Quote

PKCano and others are right about KB4490628.

A poster ER 2019-08-26 at 15:06, at Born’s site, blamed WUSUS.
“Secondly, I did not have KB4490628 installed, this did the trick.
After a short search WSUS was to blame. This update was reported installed, but really was not. After installation, the rest worked fine again.”

https://borncity.com/win/2019/08/14/windows-updates-kb4512506-kb4512486-drops-error-0x80092004/

Reply | Quote

Thanks for the responses. I’m from the Group B  camp and only install the Security only updates.

Event Logs are showing Error Ox80070643 for the KB4512486 update installation.  I have KB3133977 installed, I tried that before I posted here. I have the  SHA-2 patch KB4474419  v2 dated 8/12) listed as installed but not V1 dated in March. I have downloaded the earlier version of KB4474419 but get a message when installing saying it’s “not suitable for my computer” so not sure why that was.

KB4490628 is listed as installed

I have run the update troubleshooter and nothing found, also System File Checker and all good there also.  So any further suggestions on what to try? Thanks.

Reply | Quote

Try installing the new SSU KB4516655, wait 5min, reboot, then try the SO again when the HDD light settles down. That’s a Sept patch, but it may help.

Reply | Quote

Hi PKCano and thanks for the advice which seems to have fix my issue. I followed your instructions and installed KB4516655 and then installed KB4512486  which finally installed though it did take the best part of an hour Windows to configure the update.

So all good now and thanks to all who responded.

Reply | Quote