Microsoft : Can’t sign in to Outlook with Outlook.com account

Topic

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https://support.microsoft.com/en-us/topic/can-t-sign-in-to-outlook-with-outlook-com-account-ffd58b46-d9af-4a9c-9192-864ca449a1e8

ISSUE

You are prompted to sign into Outlook for your Outlook.com account and receive the error dialog below.

Or, you already have your Outlook.com account added in the Outlook Profile, but “Need Password” is displayed on the Status Bar. When you attempt to sign in with your Outlook.com account you receive the error dialog below.

“You can’t sign in here with a personal account. Use your work or school account instead.”

STATUS: WORKAROUND

The Outlook Team is investigating this issue for a fix.

To work around the issue, you can turn off Support Diagnostics, which turns off the option to submit an In App ticket using Help and then selecting Contact Support. The bug is related to how Outlook is authenticating for the diagnostics in some situations.

To turn off Contact Support set the policy in this article and below, Disable support diagnostics in Outlook.

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\General]
“DisableSupportDiagnostics”=dword:00000001…

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