Microsoft Store & Feedback Hub can’t connect to Internet

Topic

Microsoft Store is unable to connect to the Internet. Feedback Hub is unable to connect to Internet. All others apps (e.g. Edge, Chrome, Facebook, etc.)  work OK. I have tried uninstalling and reinstalling Microsoft Store using a PowerShell script. Also, tried clearing PowerShell cache using WSReset.exe.

I do not know if this started with the install of 24H2 or started after a WIndows Update to 24H2 was installed.

The same problem with Microsoft Store was reported on Microsoft Community by another Windows user.

Edition Windows 11 Pro
Version 24H2
Installed on ‎4/‎1/‎2024
OS build 26100.2605
Experience Windows Feature Experience Pack 1000.26100.36.0

Replies

Solved.

I found this item on Microsoft Community Forum.

I did this:
1. Click windows+R and type inetcpl.cpl to open the Internet options.
2. Click Advanced and check “Use SSL 3.0”, “Use TLS 1.0”, “Use TLS 1.1”, “Use TLS 1.2”, “Use TLS 1.3”.
3. Reboot the computer to see if the problem was solved.
It wasn’t.

Then I unchecked Internet Protocol Version 6 in the Properties of my Ethernet (wired) connection.
And now, both Microsoft Store and Feedback Hub are working.

1 user thanked author for this post.

T-J-N

My January 31, 2025 at 9:37 am  post documents the resolution.

Subsequently, both Microsoft Store and Feedback Hub couldn’t connect to the Internet again. This time, I resolved the problem (after much research) by applying the following registry change:

___________________________________

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates\AuthRoot]
"DisableRootAutoUpdate"=dword:00000000

____________________________________________________

RE: https://answers.microsoft.com/en-us/windows/forum/all/microsoft-store-check-your-connection-error/4de72e39-f712-4990-80ee-711ddd755914

Moderator’s Note: Changed format of registry location string so the entire string can be read by all, including those with a lower resolution monitor.

And today….the next day….  Microsoft Store was working this morning when I started up my PC. This afternoon, both Microsoft Store and Feedback Hub stopped working. I restarted the PC and that did not solve the issue.

You can remove the “Resolved” tag on this thread if you want to open it back up.

Thanks but I don’t appear to have that option.

 

It’s in above the reply text box, in a dropdown.

You need to select “Resolved”, add some text and click “Submit”.

cheers, Paul

PKCano wrote:

You can remove the “Resolved” tag

Remove the Resolved tag. The thread had already been reopened (don’t know by whom).

I used PROCMON.EXE (from SysInternals) to review accessed registry entries and files to see if I could determine what was causing Store, Feedback Hub and Widgets to fail to connect to the Internet. I was unable to find anything to fix.

Therefore, to resolve, I created a new account and copied files from the old account to the new account. Then, while logged on to the new account, went through all my BAT and PowerShell files to change paths to use the new account, re-logged onto browsers, Outlook, etc., re-entered custiomization options, etc.

Will delete the old account and associated files in a few days after I have verified that neither I or something else has updated any files under the old account.

Not the solution I was hoping to find… More of a brute force solution… But it solved it…. I hope it doesn’t break again!!!

 

BROKEN AGAIN!!!!

After a day and a half of Store, Feedback Hub and Widgets working using my new account, all three apps stopped working again.

I’m not creating a new account and moving everything again. I’ll have to wait until Microsoft recognizes this as a problem and fixes it.
<u>
These two errors and a warning are in Event Viewer for the Applications and Services/Microsoft/Windows/Store:</u>
Failed to download profile image
Exception Details: System.Exception
Function: GetAvatarImageAsync
Source: .\src\Core\WinStore.ViewModels\Profile\ProfileControlViewModel.cs (216)

Failed to get user display name
Exception Details: System.Exception
Function: GetDisplayNameAsync
Source: .\src\Core\WinStore.ViewModels\Profile\ProfileControlViewModel.cs (197)

Error 0x80072EFD getting https://storeedgefd.dsx.mp.microsoft.com/v9.0/callerspecificdata/?market=US&locale=en-US&appversion=22501.1401.0.0&deviceFamily=Windows.Desktop&deviceFamilyVersion=2814751477599354&catalogLocales=en-US&pzn=0&preciseAppVersion=22501.1401.7.0&preciseDeviceFamilyVersion=2814751477599354&mfg=HP&model=OMEN+by+HP+Laptop+17t-ck000&skipLifeline=false&cloudXamlVersion=1.14.0&deviceId=s:C2DF47DD-754C-4C6D-9B9B-DBAA10D7C997&architecture=x64&isFirstSession=False&firstLaunchTime=1741291596&isCopilotPlusPC=false, will retry 1 more time(s)
CV: zb5i8V5DXU24PhNtgupZbw.2
Function: ThrowOrHandleException
Source: .\src\Core\WinStore.Core\Network\HttpRequest.cs (1205)

Do you run any third-party a/v or networking apps?

Is everything up to date with patches?

--Joe

After experiencing problems related to Internet connections with Windows Widgets, Microsoft Store and Feedback Hub multiple times, I have identified four networking-related causes. There may be more. I developed a PowerShell Script to check and correct four networking-related issues.

Microsoft Store, Feedback Hub and Windows Widgets are all affected by problems with some networking-related settings that cause them to be unable to connect and use the Internet. For example, Feedback Hub will not connect if TLS 1.2 protocol is not enabled and Microsoft Store fails to connect when IPv6 is enabled.

The PowerShell script below identifies and corrects the four network-related settings problems that I have experienced. It does not disable IPv6. I did that manually.

DISCLAIMER: This works on my Windows 11 Pro 24H2 OS Build 26100.3476 PC. It may not work on yours.

$CRLF=[char]13 + [char]10
$msg=""
$rerun=""
# Ensure "Automatically detect settings" is checked
$key = "HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections"
$data = (Get-ItemProperty -Path $key -Name DefaultConnectionSettings).DefaultConnectionSettings
if ($data[8] -ne 9) {
    $v1=([Convert]::ToString($data[8], 16)).PadLeft(2,'0')
    $data[8] = 0x09  # Enable "Automatically detect settings"
    Set-ItemProperty -Path $key -Name DefaultConnectionSettings -Value $data
    $m="$key DefaultConnectionSettings[8] is 0x$v1 - incorrect. Should be 0x09. Corrected!" 
    write-host "ERROR:$m" 
    $msg="$msg$m$CRLF$CRLF"
    }

# Ensure Windows HTTP Automatic Proxy Service Start is set to Manual
$key = "HKLM:\SYSTEM\CurrentControlSet\Services\WinHttpAutoProxySvc"
$val=Get-ItemPropertyValue -Path $key -Name Start
# Start: 0=Driver (Boot), 1=Driver(System), 2=Auto Load, 3=Manual Start (Load on Demand), 4=Disabled, 5=Delayed Start
If ($val -ne 3) {
    Set-ItemProperty -Path $key -Name Start -Value 3
    $m="$key Start is $val - incorrect. Should be 3 (Manual Start). Corrected!"
    write-host "ERROR: $m" 
    $msg="$msg$m$CRLF$CRLF"
    }

# Ensure TLS 1.2, TLS 1.3 and SSL 3.0 are enabled
# Protocol  Hex Value
# SSL 2.0   0x08 (8)
# SSL 3.0   0x20 (32)
# TLS 1.0   0x80 (128)
# TLS 1.1   0x200 (512)
# TLS 1.2   0x800 (2048)
# TLS 1.3   0x2000 (8192)
$key = "HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings"
$val=Get-ItemPropertyValue -Path $key -Name SecureProtocols 
$mask = 8192 -bor 32 -bor 2048 # SSL 3.0 and TLS 1.3 and TLS 1.2
$rslt=$mask -band $val
if ($rslt -ne $mask) {
    $val=$val -bor $mask
    #Following statement may require Administrator Mode to work. 
    #If not in Administrator mode, an Exception is not thrown.
    Set-ItemProperty -Path $key -Name SecureProtocols -Value $val  
    # Retrieve the value to verify the change
    $actualValue = (Get-ItemProperty -Path $key -Name SecureProtocols).SecureProtocols
    if ($actualValue -ne $val) {
        $rerun="$CRLF$CRLFRe-run in Administrator mode to change SecureProtocols value in System Registry."
    } else {
        $v1=([Convert]::ToString($rslt, 16)).PadLeft(5,"0")
        $v2=([Convert]::ToString($mask, 16)).PadLeft(5,"0")
        $m="$key SecureProtocols is 0x$v1 - incorrect. It should be 0x$v2. Either SSL 3.0, TLS 1.2 or TLS 1.3 not enabled. Corrected!"
        write-host "ERROR: $m" 
        $msg="$msg$m$CRLF$CRLF"
    }
}
#Ensure Root Certificate Auto Update is enabled
$key = "HKLM:\software\Policies\Microsoft\SystemCertificates\AuthRoot"
$val=Get-ItemPropertyValue -Path $key -Name DisableRootAutoUpdate 
if ($val -ne 0) {
    Set-ItemProperty -Path $path -Name DisableRootAutoUpdate -Value 0
    $m="$key DisableRootAutoUpdate is $val - incorrect. It should be 0. Corrected!"
    write-host "ERROR: $m" 
    $msg="$msg$m$CRLF%CRLF"
    }

if ($msg.length -gt 0) {
    Add-Type -AssemblyName System.Windows.Forms
    [System.Windows.Forms.MessageBox]::Show("$msg$rerun", "Settings affecting Store, Feedback Hub and/or Widgets", "OK", "Error")
}