Neverending windows 10 install errors 80070005 and 0x80070057

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(Note: have posted on Microsoft Community Site – with no reply’s to date)

I want to get Win 10 on my PC’s but I keep getting these errors when The Win update fails and the Microsoft MediaCreationTools don’t work either – so I can’t try any installs!

I have the “Get Windows 10” icon on both my Windows 7 laptop and windows 8.1 Desktop PC’s and would like to get the ISO files to control when I upgrade the OS’s.

I’ve tried the Microsoft MediaCreationToolx64 on both PC’s but nothing happens when I run the program!!!! I’m not sure if the tool is supposed to point me to the Microsoft download site or initiate the download operation after I select whether I want an immediate update or save the file to disk for DVD or USB burning/saving. Is this a normal response? The Microsoft page is thin on exactly what to expect from running this tool!

Since trying to get the tool working, I’ve let my laptop try to upgrade to Win 10 at least 22 times (60GB of downloads) in the last 4 days always ending with the error message in attachment #1 (Code 80070005).Image

Then I ran the Microsoft Diagnostic App (WindowsUpdateDiagnostic.diagcab) and the first pass resulted in attachment #2 – With 2 problems found:
1. Service Registration is missing or corrupt, and,
2. Windows Update error 0x80070057(2015-08-03-T-02_03_54A)

Image
After several more update failures, I re-ran the Microsoft Diagnostic App with the results shown in attachment #3 – only 1 problem found now –
1. Windows Update error 0x80070057(2015-08-03-T-02_03_54A)
Image
I next ran a full checkdisk during booting, and no errors were found.

I ran SFC /scannow and found nothing.

I manually reset Windows Update components (https://support.microsoft.com/en-us/kb/971058), still no joy. This took forever with all the manual net stops and reregistering commands – although several had no entry point or were never loaded so couldn’t be re-registered. Some examples are below.
Image
Image

What do I need to do to get an ISO image of Win 10 so I can update both of my PC’s and maybe get the update app to complete so I can get my PC ready for Win 10?

Update Aug 5, 2015

Still no luck up over 30 download download install failures to date.

I tried a procedures suggested in https://social.technet.microsoft.com/Forums/windows/en-US/53a1f2ab-037b-438e-a690-00a0e745730d/windows-7-update-error-0x80070057?forum=w7itprogeneralhttp://

as shown by the following screen grab and still have the same problem!!!!

Image

Is there no fix for this problem or if access to an ISO download might allow the install to complete successfully when the Microsoft MediaCreationToolx64 doesn’t work?

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Quick contribution here- I had a very difficult time upgrading an older W7 HP laptop that’s critical to my office. It kicked out each time with similar error messages. Half based on a thread I read, I went to msconfig/ System Configuration and selected the Selective Startup option. Under Services, I found a couple of security services that had been inserted by my credit card processing company (with no notice to me). Temporarily disabling those services and rebooting allowed the process to complete; using msconfig again after the upgrade allowed me to return to a normal startup and card processing to proceed as normal.

Many hours of frustration up to that point, however! Your setup will be different, but look for security-related services to disable temporarily. Hope this helps someone.

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I second that general notion of disabling anything vaguely security related. I had 30 upgrade failures before I uninstalled EMET (as I don’t believe it can be easily disabled).

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Thanks for the replies but still no resolution.
I never had EMET on my computer and cannot find any security (or other unknown services) running as listed in msconfig!
I did a safe reboot with network services and ran “WindowsUpdateDiagnostic.diagcab” program and it said it “fixed” the error “Windows Update error 0x80070057(2015-08-03-T-02_03_54A)”.
Rebooted normally and tried to update Win 10 download (Safe mode said it did not support updates) and the error returned!!
Question- exactly what is Microsoft’s MediaCreationToolx64 supposed to do -trigger the Win 10 update download?

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First, you need to be logged onto an account that is a member of the Administrators group; you’ll get unspecified failures from a Standard user account using Run as administrator. The Media Creation Tool downloads a small executable to your hard drive; you need to know where that is stored. After that download is complete (only takes a couple minutes) you launch the executable from your hard drive. You can choose “Run” while still on the MS web page, or close the browser and launch the tool from where it’s stored on your hard drive.

If you want to save the ISO to a bootable USB thumb drive, you must have that drive inserted in a USB slot on your PC before you launch the download tool. Once you launch the download tool, there will be a pause before anything noticeable happens. In my case, it didn’t show anything on the desktop at first, but there was an icon on the taskbar. I clicked that and got a dialog box on my desktop asking for my choice of language, etc. After those selections comes the selection for the target for the download. If you select ISO, it will begin the download. If you select USB, it will ask you to select from the USB drives that are plugged into the computer.

It will download the ESD file before it starts doing anything at all to the USB. After the ESD and supporting files have been downloaded, it will begin to load the USB with the bootable ISO file. Once the USB has finished, you can then launch the upgrade process from the USB. If you selected ISO, you’ll first need to burn that to a DVD before you can launch the upgrade.

Always create a fresh drive image before making system changes/Windows updates; you may need to start over!

We all have our own reasons for doing the things that we do with our systems; we don't need anyone's approval, and we don't all have to do the same things.

We were all once "Average Users".

Computer Specs

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All my downloads are directed to a “Download” folder I created on my D: drive.
Is the small executable the 18.7Mb file called Microsoft MediaCreationToolx64.exe?
If so, when I run it Nothing happens. If not, where would this small executable be located?
BTW- I only have one account on my PC and it is listed as administrator in the User accounts.

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All my downloads are directed to a “Download” folder I created on my D: drive.
Is the small executable the 18.7Mb file called Microsoft MediaCreationToolx64.exe?
If so, when I run it Nothing happens. If not, where would this small executable be located?
BTW- I only have one account on my PC and it is listed as administrator in the User accounts.

Just a shot in the dark here but have you tried signing into Hidden Admin Account. That worked for me after all the same troubles as you.

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How does one sign into “Hidden Admin Account” – the only account in the user accounts is my name?41608-User-accounts

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How does one sign into “Hidden Admin Account” – the only account in the user accounts is my name?41608-User-accounts

You right click the windows in the bottom left and click on Command Prompt (Admin).Then print net user administrator /active:yes Then hit enter. Then right click bottom left again and in the top left click on the administrator . Dont worry as you dont need a password for it. 41510-Screenshot-56
Copy and Paste this into the Command Prompt
net user administrator /active:yes

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This may be another cure.A very slick tool for Windows 10 upgraders

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This solved the above problems for me.
This may be another cure.A very slick tool for Windows 10 upgraders
Thanks KIWIpeteW

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This solved the above problems for me.
This may be another cure.A very slick tool for Windows 10 upgraders
Thanks KIWIpeteW

What is THIS
Jpegman

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What is THIS
Jpegman

He is referring to the link in post 13 of this thread so credit to moondoggyA very slick tool for Windows 10 upgraders. Really glad this helped.

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Windows Updates doesn’t work in Safe Mode etc.

Trying the upgrade in a clean boot rather than just looking for particular items to stop would be a better way to go.

Have you tried running the .NET Framework Repair Tool while trying the upgrade ?

Also go Start – type services.msc and press enter then check that BITS (Background Intelligent Transfer Service) is set to Automatic (Delayed) and is showing as Started.

It could be showing as Manual but right clicking on it and selecting Properties will enable you to use the dropdown to change that to Auto (Delayed) then click on Start.

If it fails to start then I have something else for you to check, but a reboot and retrying the upgrade may be more positive.

I hope you are on unlimited downloads as I am

Event Viewer may have some more specific details as to what is failing – check the errors with the date and time stamps of the failures.

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Yes, that’s the name of the executable file. That file and the site it comes from is only for downloading the ISO, not for upgrading your installation. As I said there is a pause before it shows any activity.

When you run the file are you using right-click and Run as Administrator?

Always create a fresh drive image before making system changes/Windows updates; you may need to start over!

We all have our own reasons for doing the things that we do with our systems; we don't need anyone's approval, and we don't all have to do the same things.

We were all once "Average Users".

Computer Specs

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When you run the file are you using right-click and Run as Administrator?

Yes, and nothing happens!

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I have had innumerable install failures of Win 10 using both the download install and the ISO approach. Neither has worked. Failures abound!

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I have had innumerable install failures of Win 10 using both the download install and the ISO approach. Neither has worked. Failures abound!

It could be that you have other problems on your computer.

Have you read my Post #6 ?

As suggested, Shane Croft’s Windows Repair program may do it for you as that addresses other problems as well – and even MS techs have had to resort to using this program to resolve Win 10 installation problems.

Create a full external system image which will save you from having to back up the registry and/or rely on restore points then go to http://www.tweaking.com/ and check/uncheck the boxes that relate to your OS version – it could save what hair you may have left

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1. I’ve installed the “Hidden Administrator account” and tried that route. Nothing different.

2. I next downloaded and installed the “tweaking.com_windows_repair_aio_setup_v340.exe”, ran all the optional checks available (pre-scan; check disk; SFC) and everything was fine – no errors found.
3. Ran the repair option (defaults) and again completed satisfactorily! Nothing different.
4. The WindowsUpdateDiagnostic.diagcab program still had the same error (“Windows Update error 0x80070057” the Microsoft MediaCreationToolx64.exe still does “nothing”, and the update install fails after downloading a new 2.8Gb of data with the same error code “(Code 80070005)” !

Jpegman

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Did you try the clean boot ?

On your Win 8.1 machine, in a Command Prompt (Admin) enter these commands to see if they make any difference – although a sfc /scannow would usually have reported unable to repair some files – but other than the clean boot, as when you get the same unexplained problem on two separate machines, it can be because of similar installed programs and a clean boot is definitely something to try.

Anyway, here are the commands –

dism.exe /online /cleanup-image /startcomponentcleanup

And follow that with –

dism /online /cleanup-image /restorehealth

They could hang at 20% for a while but wait for each to complete and give their reports.

exit (to close the command window)

Then reboot and try again and then the clean boot if still unsuccessful.

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I’m on a win 7 machine – and I get an error 87 when I try it 41631-dism-error-87?

Is there different commands for Win 7 from Win 8?

Jpegman

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I’m on a win 7 machine – and I get an error 87 when I try it

Is there different commands for Win 7 from Win 8?

Jpegman

Yes:

Fix Windows corruption errors by using the DISM [Windows 8] or System Update Readiness tool [Windows 7]

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Ok I tried the System Readiness Update for Win 7 (Windows6.1-KB947821-v34-x64.msu) and same problems. Next tried the Clean Boot commands and still nothing changed. Then I tried to put the clean boot together with the hidden administrator login and the results were exactly the same.
After each change, the WindowsUpdateDiagnostic.diagcab program still had the same error (“Windows Update error 0x80070057” the Microsoft MediaCreationToolx64.exe still does “nothing”, and the update install fails after downloading a new 2.8Gb of data with the same error code “(Code 80070005)” !

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Wow! I didn’t think that anyone else suffered thru this error other than me. This is how I got my system fixed so maybe this will help you as well.

My 8007005 problem was not due to corrupt system files although I would definitely run SFC /SCANNOW from a command windows opened as an administrator. It takes a bit to complete but it rules out that form of configuration. I would also run the FIXIT found at https://support.microsoft.com/en-us/kb/971058, to be on the safe side.

With the help of a Microsoft Tier 2 Support Tech, my problem was not corrupt files it was a corruption in my settings and configurations. After 2 days of work on my PC, the Tech downloaded a Windows Repair tool from http://www.tweaking.com. Once he downloaded and installed the tool had a bunch of check boxes on the left side of the app and he selected everything that pertained to my Windows 7 Pro machine. Once he started the scan/repair the app swept thru my system and was fixing a bunch of stuff. Once he had finished and restarted my machine I used the install DVD that I had created from the ISO download and my install was as smooth as silk and I’ve had no issues.

Hope this helps you out.

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Thanks for the input – BUT I tried all those things already!
1. SFC /scannow
2. Fixit (MicrosoftFixit50123)
3. Tweaking.com (tweaking.com_windows_repair_aio_setup_v340) – in fact I ran it 3 times, first normally, than ran it back to back from safe boots as recommended to ensure all patches/repairs were made.
Jpegman

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Perhaps it’s time you contacted MS as well as they may find something on your computer that is the cause, but it seems unusual to have the same problem on more than one machine in the same household, although yours joins the list of all of the others having the same problem.

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I think that prior to MS working on my machine, I had remove my copy of Norton AV and had disabled Windows Defender so I had no AV, no antispam and no Firewall running at that time. I may have had my PC setup to run as a Clean Boot meaning that no startups or services outside of Microsoft’s own stuff running on the PC when all of the suggested fixes and/or utilities were run. As Sudo15 suggested, if you’re having the same issue on multiple PC’s in the same household it may be an App that’s common to both that will need to be removed first before you run the utilities and fixes. Lastly, I saw a number of references on other forums that said that people were having to temporarily remove anything that was attached to a USB port and anything that had a security dongle to get the install to work. Note also that I already had my laptop upgraded to Win 10 and had created an appropriate Win 10 install DVD (i.e. (Win 10 Pro for 64-bit machines) and I ran my install from the DVD, not from the download. If push comes to shove, call Microsoft as with each problem they fix their ability to fix problems more quickly increase. Also, many people say that the Windows Update method has more issues than the Media Creation Tool method. If you can download and run the Media Creation Tool for Windows 10 (it initially would not even run on my PC) it has the ability in that tool to upgrade (download) Windows 10 without having to use Windows Update. Quite honestly, I feel your pain as I know how frustrated I was last week when I couldn’t get my PC to upgrade so home one or more of these ideas and suggestions works for you.

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I’m only on my laptop while on vacation in Maine, so I don’t know if my desktop will install from the Get Win10 icon works or not on the desktop since when I left home I only knew that the “Microsoft MediaCreationToolx64.exe” tool DIDN’T work on it also.
I never used any AV except MSE and malwarebytes on either PC.
What phone numbers did you have to call Microsoft – they seem to really hide direct support numbers?

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I think he was referring to a previous thread from KIWIPeteW that suggested that instead of using your own administrator’s account that you logon using the built-in administrator’s account and see if that account would work any better. I tried this on my PC and it didn’t work but many have said that it has on theirs.

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I contacted Microsoft Online chat support and after several iterations still no resolution! Suggestions they offered (which may help others) included
1. AV removal,
2. creating a “new” administrator account and trying again- using the hidden administrator account did not count as trying a totally new account.
3. resizing my C: drive to make more room – the only option I have while on vacation was to move my pagefile from C: to D: (changed free space from 12Gb to 21Gb- limited SSD in laptop!!)
4. Try via Ethernet cable not Wi Fi – didn’t understand this as 2.7Gb WiFi downloads takes about 30 min at max Time Warner cable speed of 15Mbs.
5. Try Safe-Boot with Networking

Jpegman

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I contacted Microsoft Online chat support and after several iterations still no resolution! Suggestions they offered (which may help others) included
1. AV removal,
2. creating a “new” administrator account and trying again- using the hidden administrator account did not count as trying a totally new account.
3. resizing my C: drive to make more room – the only option I have while on vacation was to move my pagefile from C: to D: (changed free space from 12Gb to 21Gb- limited SSD in laptop!!)
4. Try via Ethernet cable not Wi Fi – didn’t understand this as 2.7Gb WiFi downloads takes about 30 min at max Time Warner cable speed of 15Mbs.
5. Try Safe-Boot with Networking

Jpegman

See my Post #9 in http://windowssecrets.com/forums/showthread//170599-A-very-slick-tool-for-Windows-10-upgraders for something else to try.

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See my Post #9 in http://windowssecrets.com/forums/showthread//170599-A-very-slick-tool-for-Windows-10-upgraders for something else to try.

Thanks for the comments – BUT, I’ve already tried those before contacting Microsoft Win 10 Online Chat. i.e.
1. sfc /scannow

2. Dism doesn’t work on win7 – I used the Win7 equivalent called the system rediness tool (WindowsUpdateAgent-7.6-x64.exe)

They did not work either in my case

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So, when all of the above is in place have you ran the Windows Repair from http://www.tweaking.com? There was someone on this forum that just added a big thanks as he was unable to update to Win 10 until after he ran the utility on his PC. If you have not tried this please do so as you may benefit as well but do so from a clean boot, not a safe boot. A clean boot can be setup from MSCONFIG as described in the following: https://support.microsoft.com/en-us/kb/929135.

P.S. The chat people are not as well versed as the 1st level support people that man the phones. I would make a phone call to Microsoft if the above doesn’t help and that will get you in the queue for a 2nd tier support person to help.

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So, when all of the above is in place have you ran the Windows Repair from http://www.tweaking.com? There was someone on this forum that just added a big thanks as he was unable to update to Win 10 until after he ran the utility on his PC. If you have not tried this please do so as you may benefit as well but do so from a clean boot, not a safe boot. A clean boot can be setup from MSCONFIG as described in the following: https://support.microsoft.com/en-us/kb/929135.

P.S. The chat people are not as well versed as the 1st level support people that man the phones. I would make a phone call to Microsoft if the above doesn’t help and that will get you in the queue for a 2nd tier support person to help.

I will try those when I get a chance and will definitely use the Microsoft Telephone support when Vacation is over and I’m home next month if it’s not resolved by then.

Update Aug 12
Tried Tweaking repair tool (3x with safebooting and clean boot configuration), as well deleting the 6Gb “$Windows.~BT” folder which contains remnants of previous Win 10 install attempts. I also disabled my NVidea driver per tweaking forum recommendation. My laptop has both an Intel Video river and a auto-switching NVidea GeForce GT 540M “gaming” driver which I never use since I don’t play games and cannot manually invoke it for Lightroom or Photoshop!, and if I uninstall it, it immediately reinstalls!!!

Anyhow – net result NO WINDOWS 10 and exactly the same error (Code 80070005).

Jpegman

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This worked for me:
Windows Repair All-In-One
http://www.tweaking.com/content/page/windows_repair_all_in_one.html
NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled.

Download the portable version of Windows Repair All-In-One;
Move the file (archive) on your Desktop, and extract it there;
Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com – Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator;
From there, click on the Next button until you are presented with an Open Repairs button and click on it;
Let the Registry back up complete, and move on to the check-list window;
Click on the Unselect All button at the bottom, then check the following items:
Reset Registry Permissions;
Reset File Permissions;
Repair Windows Updates;
Once done, click on the Start Repairs button and let the scan execute;
If you are being prompted with a Security Warning, allow it to go through;
Once the repair is complete, it’ll ask you to restart your computer, please do it.
Then try again to run MediaCreation Tool.

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