Outlook 2000 Mail Formats (Outlook 2000)

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My Outlook 2000 mail formats is stuck on Outlook Rich Text Format. The Tools, Options, Mail Formats, selections don’t work as the selection box is “grayed” out. How do I return full functionality?

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It is possible to block users from changing these settings using Office Profiles (we use them at my office). Is it possible that the settings have been locked?

Becky

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Was upgrading from Outlook 98 to 2000. Think perhaps a registry error??

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In Win98 registry, under:

HKEY_CURRENT_USERSoftwareMicrosoftOffice9.0OutlookOptionsMail
 
EditorPreference: Plain Text = 65536 decimal / 10000 hex

But if this doesn’t change anything, then a Policy setting may be overriding it.

Usual warnings about regedit apply. Also, probably you want to close OL before making this change, as it may not re-read the registry after start-up.

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