Outlook 2019 POP3 asks password continually

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Office 2019 Home & Business 64 bit version on Win10 Pro 64bit with 16GB ram.  Closed Outlook many times and opened again.  No change.  Rebooted system.  No change.

Mail host is suddenlink.  Have had them for years.  Password has not changed in the last year.  Opened Outlook today and worked for 4 hours no problem.  The password prompt box appeared.  Hitting OK will cause it to go away for 3-4 seconds.  Then comes back.  Hitting cancel does same thing.  It starts with the password prompt box now at startup of Outlook and continues until you exit Outlook

I can go to account.suddenlink.net and log into the web version of the email server.  So I know my username/password is good.

Suddenlink is POP3.  Nothing changed.  It just stopped working.  Went to Control Panel, Mail (Microsoft Outlook 2016), email accounts, suddenlink configuration, Change, Change account window pops up.  Test Account Settings does not work.  I am using Office Home & Business 2019 perpetual.  I don’t know why the mail icon in Control Panel says 2016.

When I select Test Account Settings from the POP and IMAP Account Settings box, the dialogue box says it gets logged into mail server, but can’t send test email.  See first Screenshot.  The errors tab says email server rejected login.  Verify user name and password.  See second screenshot.

I have googled for several hours using different combinations of “Outlook 2019 pop3 suddenlink password”.  None of the hits described my situation.  Nearly all wanted to coach me through setting up a POP3 account.  Tried installing and running Microsoft Support and Recovery Assistant for Office 365.  It hung up for 10 minutes.  Just killed it.

Following AskWoody’s (former Windows Secrets) recommendation for keeping Updates delayed until after potential issues are resolved with updates.  No updates for several weeks now.

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[BobbyB]

Ran in to this a few years back, this fixed it then although if your sure your settings are right, Passwords, user name, address IMAP, POP, POP3 correctly addressed then you could try this:

Failing that, the best I can suggest is back up any important Mail as I note your on POP delete and setup your mail again, pretty draconian but that worked years ago with my ISP although they are not very reliable of late, but at least generous with Compensation, and so they should;
The box below is not in the above illus. but it makes for easy set up and removal Mail Profiles, and accounts please make sure you either have your Email’s backed up and/or .OST or .PST saved just in case you’ll find them in your user folder. You may alaso want to check, although you probably have, the Outgoing Server settings “to authenticate same as incoming server or not to authenticate” Couple of suggestions but you have probably tried them already just in case anyone’s looking in with similar Mail Fun and Games Hope that works for you.

PS as an aside I normally use IMAP or an Exchange Server as theyre reliable and all the mails come right back, should you delete your account and/or profile, so long as you haven’t deleted them even despite my “mega reliable” ISP of late they haven’t managed to lose them yet?

• This reply was modified 5 years, 9 months ago by BobbyB.
• This reply was modified 5 years, 9 months ago by BobbyB.

2 users thanked author for this post.

Lugh, Job48

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It may just be an issue with your mail provider. If it’s still a problem in a day I’d talk to your provider.

cheers, Paul

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BobbyB – you are awesome.  Changing settings under More Settings, Advanced, Use the following type of encryption connection from NONE to AUTO fixed the issue.

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Thanks BobbyB that fixed my issue, after a few blind alleys. Fantastic!

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