Outlook could not find requested contact (2002/XP)

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Hi,

Is there a limit or a ‘feature’ in Outlook that stops you from finding contacts that exist? If I use the ‘Find a Contact’ search box and type in a name that I know exists, it comes back that it cannot find it.

I first thought that it may not like contacts I enter via my PalmPilot, but it seems that it doesn’t like some contacts that I created within Outlook itself, possibly any created after I upgraded from Office2K to XP (and Win2K to XP at the same time).

Any one able to shed any light?

Cheers,
Lee
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Do you find the contacts that Outlook can’t find reside in a particular folder or address book? That would suggest that Outlook is unaware it needs to also look there. From Inbox, TOOLS, EMAIL ACCOUNTS, VIEW OR CHANGE ADDRESS BOOK

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Hi Eowyn,

Thanks for your comments. I’ve become even MORE baffled!

If I go to ‘Contacts’ via the Folder List in Outlook I have one set of people. If I search via the little box in the main toolbar, or click on the address book icon next to it, I get completely different lists of people. The list in the ‘Contacts’ list found via the Folder List is the correct list — so how do I get Outlook to point to it every time? What file extension am I looking for?

Cheers,
Lee

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From the Folder List, right-click on the Contacts, select Properties, and on one of the tabs is a checkbox that says something like View as Outlook Address Book. Save & close.

Now, once again, TOOLS, EMAIL ACCOUNTS, VIEW OR CHANGE ADDRESS BOOK. If there is an entry there, select CHANGE… and make sure that your Contacts folder is listed. I haven’t a clue what file extension, because using this method you won’t see a file extension.

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Champion!!!

Many thanks!

Lee

Reply | Quote

Champion!!!

Many thanks!

Lee

Reply | Quote

From the Folder List, right-click on the Contacts, select Properties, and on one of the tabs is a checkbox that says something like View as Outlook Address Book. Save & close.

Now, once again, TOOLS, EMAIL ACCOUNTS, VIEW OR CHANGE ADDRESS BOOK. If there is an entry there, select CHANGE… and make sure that your Contacts folder is listed. I haven’t a clue what file extension, because using this method you won’t see a file extension.

Reply | Quote

Hi Eowyn,

Thanks for your comments. I’ve become even MORE baffled!

If I go to ‘Contacts’ via the Folder List in Outlook I have one set of people. If I search via the little box in the main toolbar, or click on the address book icon next to it, I get completely different lists of people. The list in the ‘Contacts’ list found via the Folder List is the correct list — so how do I get Outlook to point to it every time? What file extension am I looking for?

Cheers,
Lee

Reply | Quote

Do you find the contacts that Outlook can’t find reside in a particular folder or address book? That would suggest that Outlook is unaware it needs to also look there. From Inbox, TOOLS, EMAIL ACCOUNTS, VIEW OR CHANGE ADDRESS BOOK

Reply | Quote