Problem sending email (OE 6)

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A friend prepares an email and then clicks on SEND. The email goes into the Outbox and nothing more happens. No error messages – he is definitely connected to the internet. If he clicks on SEND/RECEIVE, again nothing happens. He closes Outlook Express and tries to reopen it – won’t reopen. Nothing happens. So he restarts the computer, then opens Outlook Express without a problem and the email in the outbox gets sent. He has Trend Micro for his antivirus. He “thinks” this started after he updated his subscription to Trend Micro. What do you suggest?

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Let him try turning off the e-mail scanning feature of Trend Micro AntiVirus.

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Turned off email scanning with Trend Micro – did not change anything. Can OE be repaired? Can OE be reinstalled? Any other suggestions? Thanks for your help.

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See Repair or Reinstall Internet Explorer 6 and Outlook Express 6.

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