Problem with CNet.com Videos

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I’ve come across a weird problem with videos on CNet.com.
On my laptop Win 7 64 bit, IE, FF4, Chrome I have no problem.
On my desktop Win 7 64 bit, IE, FF4, Chrome I can not get CNet.com videos to load the flash circle just keeps rotating. However, YouTube works just fine, even what I assume is a flash ad on the CNet videos page works!

Flash Version 10.3.181.23
Plugin Version 10.3.181.14

Steps taken so far:
1. Uninstall Flash via Revo & reinstall
2. Check Flash settings against laptop – all the same.
3. Addes cnettv.cnet.com to trusted locatioins in Flash settings.

Any Ideas are welcome.

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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Hi RG,
Try refreshing the page or flush the DNS cache.

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Hi RG,
Try refreshing the page or flush the DNS cache.

RR,

Thanks for the Idea but no love…
BTW: I forgot to mention in my OP that I had flushed the temporary internet files. Also I’m using OpenDNS at my LinkSys router.

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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RG,
Has Java been installed ? I also always install directX after installing OS.

If it fails to install, I start again.

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RR,

Am I missing something? The DirectX Web Installer says it is for versions 9c and earlier and I am running DirectX 11.

Java 6 Update 22 is installed.

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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RG,
All windows OS’s get only part of the DirectX file for the system in question. If you go to the MS page I showed, D/L it and it will update automatically, unless there is a problem with your PC.
If it fails to install when I do it, I re install (clean method)

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RR,

Updated the DirectX per your instructions. Still no love!

This is getting frustrating as my laptop works just fine and it is just the CNet site. Argh!!!

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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The latest flash version for FF4 is 10.3.181.22. You list 10.3.181.23 which is the latest version for IE9. You need separate flash versions for IE and FF. You can get it here: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe

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RG,
I suggest going to Filehippo & download the portable ‘Update Checker’.
Try with FF in safe mode. Right click IE9 & run as admin.

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Update,

Tried all suggestions…No Love! Tried uninstalling Flash, Shockwave, etc on both Desktop and laptop via Revo. Ran CCLeaner, Reinstalled using new downloads. Still No Love. Laptop works Desktop doesn’t! Killed and reloaded HOSTS file…you guessed it!

Argh!!!!!!!!!!!!!:mad:

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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Hi RG,
Could it be as obvious as the obvious, which has obviously been missed. Were you signed in ????

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RG,
Try copying the url to notepad on laptop. transfer to desktop.

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RG,
Try copying the url to notepad on laptop. transfer to desktop.

RR,

I’m getting to the cnettv.com page via a link on the main cnet.com site, same link on both machines.
I can get to the page it just won’t load the videos. These videos will load on 3 yes 3 other machines {2 Win 7 one XP/Ubuntu Linux} on the same network {so I know it isn’t the router or modem}.

Does anyone know of a place where a page/site can be blocked other than HOSTS that resides on the local machine?

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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Hi RG – Chrome also has its own version of Flash. My Chrome version 12.0.742.100 and my Flash version within Chrome is 10,3,181,26

Are software firewall settings consistent among computers?

Are router firewall settings consistent among computers?

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tfspry,

Chrome 12.0.742.91 has the same problem, I have all 3 browsers installed. All computers are running MSE and MS Firewall w/o any rules added. Ditto for the Linksys router.

Thanks for the reply.

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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This CNET site may offer some clues….
Customer Help Center

Could also try adding cnettv.com to Trusted Sites.

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Hi RG, try as attachment.

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RR,

Still no love. I had tried you suggestion before but gave it another go but no go!

Ruirib,

Sorry, I haven’t had time to try your suggestion I’ve spent most of the day trying to get rogue AV products off three different client PCs!

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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………….

Steps taken so far:
…………….
3. Addes cnettv.cnet.com to trusted locatioins in Flash settings.

Any Ideas are welcome.

Instead of adding “trusted locatioins in Flash settings”
Could try adding Trusted Sites for FF and IE as shown here……
Site access problems & security settings

…..
Also I’m using OpenDNS at my LinkSys router.

Have you tried without OpenDNS?

PS: Is a recent image backup available for that system?

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Instead of adding “trusted locatioins in Flash settings”
Could try adding Trusted Sites for FF and IE as shown here……
Site access problems & security settings

It’s a bad idea to add random sites to the software installation permission for Firefox. I recommend NOT adding sites there.

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Have you tried without OpenDNS?

I can’t see how that can be the problem since it is at the router and the 3 other machines connected through the same router work just fine. I am not using the OpenDNS software just their servers.

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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RG, have you considered trying the 64 bit flash preview with a 64 bit browser version? I know it doesn’t address the main issue, but sometimes going around it may get you a solution.
Another thing to try, not to be a definitive solution, but just to see if you can get any video from Cnet on that computer, if you have XP mode, have you checked if you can get the videos in a browser running on the virtual machine?

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ruirib,

Flash works fine on all other sites just not CNET! Can’t get a thing on CNET although I do get what appears to be a flash ad on the main CNET page, that would work!

I’ll give the 64 bit flash a try. I only have HP so no XP mode.

Thanks.

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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I have a similar problem loading ripoffreport.com here is my post: I am going to try cnet videos to see what happens. maybe RG can try ripoffreport.com to see if that loads.

3 Browsers cannot load a website

[INDENT] Subject: browser problem
Interesting problem: New Win 7 64bit Home build PC cannot connect to a particular web site (ripoffreport.com) –it just times out. On this computer all 3 major browsers (IE 8, FF 4 and Chrome) will not connect to this site. Otherwise all 3 browsers appear to work fine. Other PC’s and Macs on the same network connect to ripoffreport.com without problem using any of the browsers.

I have turned off firewall and antivirus, changed DNS settings, tried dynamic and fixed IP’s, updated Flash and Java, updated windows, Entering through search engines, deleting cookies, checked the hosts file and other stuff.

Any ideas? [/INDENT]

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CNET videos load for me okay (FF4). Problem is still similar to RG’s.

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don’t really want to hijack this thread but….

Tried guest acct on Windows 7 64 bit Pro. Tried IE 8 only. Still no joy!

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Hi RG, I know it’s not required to play videos, but if you are a member, you could contact cnet support.
If you wish I could do it on your behalf, if your not a member.

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Hi RG, I know it’s not required to play videos, but if you are a member, you could contact cnet support.
If you wish I could do it on your behalf, if your not a member.

RR,

Thanks for the offer but I am a member and I’ll take your suggestion and contact them.

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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Hi RG, I know it’s not required to play videos, but if you are a member, you could contact cnet support.
If you wish I could do it on your behalf, if your not a member.

RR,

I’ve tried but can’t seem to find a link to support other than to send a message, which I have done twice w/o a response.
If you can contact them I’d appreciate it.

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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RR,
I’ve tried but can’t seem to find a link to support other than to send a message, which I have done twice w/o a response.
If you can contact them I’d appreciate it.

I have news good and bad. I had already done so in an effort to assist you, then when you said you would do so, I never gave it another thought till now.
Here’s the replies.

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RR,

Thanks for your efforts. I’ve come to the conclusion that my only remaining options are:
1. Restore an old image.
2. Completely reinstall.

I’ll keep you posted.

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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Hi RG, best of luck my friend.

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I thought by now the problem would have worked itself out?
I click on links from CNET e-mails like I have done for years now, the web page loads, and in the video window all I see is Loading.
And that spinning arrow can turn forever. Eventually I give up and close the browser. I thought maybe CNET servers are congested.
I even updated to Firefox 5 today and same thing, so I searched the topic and ended up here.
I installed a different video card a few days ago, you think that could be it?
But I know I had this problem since way before that change, I personally blame one of the numerous automatically loaded windows updates every week.
Security is great, but I believe if it ain’t broke don’t fix it. I am really getting tired of having to troubleshoot something that was automatically updated and broke my system which was always perfect.
I know it isn’t any virus or something like that, cause I am careful, never open unknown files and scan constantly, it has to be an update!
Oh well, I had to vent and hopefully somebody working in CNET will figure out there are thousands of others just like me out here, clicking and closing our browsers, never seeing any videos.
Thanks all for listening,
AnthonyNYC

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Well, I finally bit the bullet and restored my C: drive {OS Only Partition} back to May 14th. Lo and behold the problem disappeared.:bananas::thewave:

Now the slow process of applying updated slowly and see if I can figure out what caused the problem.:cheers:

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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Hi RG, well done. Now all you need to do is, make a new folder on your desktop. Inside it, store the what & when you do something by using notepad. Here’s mine.

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RR,

I keep an Excel workbook for that purpose but don’t usually record windows updates or software updates only Software Installed {the keepers}, Registry Changes, Customizations, etc. Looks like I should keep even more detailed records…and I thought I could give all that up when I Retired!:mad: :cheers:

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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An active mind aids an active body. Lang may yer lum reek.

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Well, the machine is now fully updated and all new software installed since Image date has been reinstalled. The problem has not reappeared.:confused: Oh well, don’t question success.

A new Image has been taken.

Thanks for all your suggestions.:cheers:

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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