Ok — one of the better things that MS did was to introduce the quickassist program — somewhere over time they thought it was a good idea to turn this into a windows app —
I been helping a friend he is a cpa — he turned on his hp pro book running win 10 pro and it is up to date — He tried to run a backup and the xml def file was missing. Reflect creates a “reflect” folder in “documents” but “onedrive” seems to know best and resets the location of documents in the onedrive folder — that is a question for another day.
The question today is quickassist — I we tried to set up a QA session but then he started QA on hits laptop it never got past the first screen with the “double window” we able to connect using chrome remote desktop.
Trying to figure out why QA would not start, we went to the MS store looking for an update — none exists – so we uninstalled it (using a uninstaller) — when back to the MS store, found it and added it – no deal – it was still hung up at that first windows — he let it circle – maybe it was doing an up – no deal – it was in that state for over an hour
any suggestions on how to get quickassist to work again?
fpefpe
