Receive Problem (Office 2000)

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I have a co-worker who is running Office 2000 on a windows XP machine. She has 2 different ISPs. All was working fine until a few days ago. Now when she checks for incoming mail, the 1st ISP mail account is downloaded fine. When it proceeds to check the 2nd ISP, she gets an error message “Common Client User Session has encountered a problem and must shut down…” After clearing the message she then get another error message “TCP/IP connection was unexpectantly terminated by the server.”

There does not appear to be any problem with the 2nd ISP in that the account can be accessed through IE and the E-mail can be successfully downloaded from other computers using both Outlook and Eudora.

She uninstalled Office 2000 and reinstalled and this did not help. She also tried to do a restore in XP. The oldest restore point was 11/23/04 which she tried to no avail.

Any suggestions on what may be causing the problem. Tried to look for Common client problems on Microsoft website but could fine no assistance.

Any suggestion would be greatly appreciated.

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Are you running Norton Anti-virus by any chance?
Googling suggest that the Common Client (ccApp.exe) is part of your Norton Antivirus software.

You could try disabling it (NAV) and trying again, or re-installing it.

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Thanks for pointing us in the right direction. Disabling NAV did not help. However, Symantec web site suggested a corrupted dll. and gave download site and repair instructions. Co-worker is in process of running a virus scans as suggested by Symantec before downloading dll.

Will post back with results.

Thanks again.

Reply | Quote

Thanks for pointing us in the right direction. Disabling NAV did not help. However, Symantec web site suggested a corrupted dll. and gave download site and repair instructions. Co-worker is in process of running a virus scans as suggested by Symantec before downloading dll.

Will post back with results.

Thanks again.

Reply | Quote

Are you running Norton Anti-virus by any chance?
Googling suggest that the Common Client (ccApp.exe) is part of your Norton Antivirus software.

You could try disabling it (NAV) and trying again, or re-installing it.

Reply | Quote