I’ve got a user who is using Word 2003 and Outlook 2003. I use an Exchange server, he does not. I am able to make the routing slips work correctly, but he can’t. He adds a routing slip to a document, adds recipients, specifies that the document should go to each recipient in order and approves the warnings about another program trying to send mail through Outlook. After a moment, he gets an error message that says “Your mail system does not support certain services needed for document routing.” I do the same thing and it works for me.
The very few hits I got on Google searching for this error message were pretty old, and mostly people asking the same question with no replies to the thread. (I searched the web and USENET.) One message implied it had something to do with security settings from a more recent service pack of Office. (The post was talking about Office 2000 I think.)
It can’t be necessary to connect to an Exchange Server for this functionality, right? It is just adding some metadata to the document and then sending it as an attachment to a plain old email message. This user really likes the functionality of the routing slip over the normal Send to, Mail Recipient (for Review) option.
Bradley Ross
