Save & Save As not working with new file in Word and Excel 2010

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About 2 years ago, after downloading an update to WIN10 from Insider slow ring, I could no longer Save new files created from Excel and Word 2010.  Save As does not function from new or established files.  Access 2010 functions normally.  I have waited through several updates in WIN Insider slow ring for the problem to get fixed.  I have searched the web for fixes and none seem to work.  My problem is shared by others according to web searches.  So, I am hoping to learn some new ideas here.

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Welcome to the forum

Do you recall the version/build number of the original problem update 2 years ago?

Have you reported the issue via the Insider feedback mechanism?

Have you tried with a different version of Office, eg a trial of 2016/9 or 365?

Have you tried leaving the Insider program?

Have you tried all the different ways of saving? [long time since I used 2010, so probably some differences]
1 Office orb > Save
2 Office orb > Save As
3 Ctrl+S
4 F12
5 Close
6 File > Save
7 File > Save As
These sometimes work slightly differently, so it’s worth trying each different method you can find.

What happens when you try to save? Do you get the dialog box, can you type in it & make selections?

Have you tried the Office Repair routine?

Lugh.
~
Alienware Aurora R6; Win10 Home x64 1803; Office 365 x32
i7-7700; GeForce GTX 1060; 16GB DDR4 2400; 1TB SSD, 256GB SSD, 4TB HD

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[Al Taylor]

Some years back I had a problem with Save and Save As not working in my Windows 8 and found a post that described automatic saving to One Drive as a possible culprit. The steps below were given as a solution and they worked for me. Might be worth trying, but running “gpedit.msc” does require you to have a “professional” version of Windows. (Or else adding one of the “hacks” that puts the group Policy Editor on to your Home version.)

1. Start –> Run –> gpedit.msc

2. Navigate to Local Computer Policy\Computer Configuration\Administrative Templates\Windows Components\OneDrive

3. Disable “Save Documents to OneDrive by default”

4. Open up the command prompt and type gpupdate /force

• This reply was modified 5 years, 10 months ago by Al Taylor.

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