Spybot not responding

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I have been running spybot and ad-aware for about 3 weeks. It has been a big help, computer is running a lot better. But now I am having a problem with spybot. When I run it it finds DSO exploit 5 entries and Avenue A, Inc 1 entry. When I try to fix the problems, it freezes up and stops responding and I have to end task. I tried uninstalling spybot and downloading it again, I still have the same problem. Ad-aware is running fine. Anyone out there having this problem or any suggestions?

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I encountered the dso exploits on my sister-in-laws’ computer. These are persistant and I found that when using the latest Spybot they would clean out only for one cleaning, and reappear on the next reboot and subsequent launch of IE. The final fix involved changing registry values and rebooting and eventually Spybot gave a clean report. I used the following approach with sucess:

http://forums.net-integration.net/index.php?showtopic=15308%5B/url%5D

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I encountered the dso exploits on my sister-in-laws’ computer. These are persistant and I found that when using the latest Spybot they would clean out only for one cleaning, and reappear on the next reboot and subsequent launch of IE. The final fix involved changing registry values and rebooting and eventually Spybot gave a clean report. I used the following approach with sucess:

http://forums.net-integration.net/index.php?showtopic=15308%5B/url%5D

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Hi Perennial
Do you by chance happen to be running WinME? I have the same problem but figured out after a while that the program is ‘not’ frozen, but merely takes an enormous amount of time to complete – sometimes as long as 10 minutes. Next time you try it, let it go for at least that much time, and I think you’ll see that it does work just fine – slow but fine.
HTH
Bob

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Actually, I’m running WinXP Pro and I’m suddenly seeing similar behavior in SpyBot. It is NOT just taking its time, it hangs the whole machine before it ever gets to the cleaning part. The mouse freezes, task manager is unavailable, and you can only end it by shutting the machine down. Mine also blows up after finding 4 DSO exploits, which I never get a chance to examine, although from past experience, they are false positives caused by either Belarc Advisor or Junk-Out, if I remember correctly from past instances.

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Well that leaves me out in the cold, I’m still using WinME ..
Maybe some of the other users have come across this?

Bob

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I am a ME user and Spybot only takes 3 minutes at the most to run. I first encountered that DSO problem in May, followed the ‘fix’ (Registry fix) from the link previously mentioned in post 398892. I haven’t had any problems since that time.
Perhaps you have some things checked in Spybot that makes the program run extremely slow???

see also the following http://www.dslreports.com/forum/remark,102…ite=DSO+exploit%5B/url%5D

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Hi Ilona,
I guess confusion reigns – while it ‘does’ take quite a while for Spybot to run on my WinME system, the majority of the time is spent ‘pausing’ while cleaning/deleting what it’s found (even if it’s only one item). The cleaning is where it seems to hang/pause/whatever for about 5 to 10 minutes – then ends normally and reports the problem fixed. Running the program only takes 1-1 1/2 minutes to detect..

I’ll check out that link you provided.
Thanks
Bob

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You really have a problem then…I don’t shutdown anything that is running in the background when I run Spybot…and also never shutdown anything when doing Ad-Aware either.
Tutorial – http://www.safer-networking.org/en/tutorial/index.html%5B/url%5D
Support FAQs – http://www.safer-networking.org/en/support/index.html%5B/url%5D
Forum – http://forums.net-integration.net[/url%5D – you might want to join that Forum and ask about your problem…they are very fast to respond.

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Hi Lonnie,
Are we on the same page? I don’t close any of my background processes when I run Spybot or Ad-Aware. I don’t run a network (single pc on a cable connection) and my only problem is spybot itself taking so long to ‘clean’ anything. It only started when I installed 1.3.. But for what it finds (very little), I’ll just keep things going the way they are… Someday I’ll probably upgrade to XP..

Later.
Bob

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You and I have the same setup (cable,etc.). 3 minutes (or less) to run Spybot…2 minutes (or less) to run Ad-Aware.
Maybe you have something corrupted in the v.1.3 version, or something checked off/not checked off in the various sections of that software program??? Something is sure slowing your scan down.
BTW, by ‘clean’ , what area are we talking about…after it finds things, then just stops…or what?
As for upgrading to XP…not me! I will keep my good, ole pal ME

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Hmmm, maybe I do have something wrong. I’ve just run Spybot S&D and timed it. The program took 8 minutes 26 seconds to complete it’s scan – and found no threats. I’m running a 933 mhz Intel processor w/384 megs ram and 2 120 gig hard drives. While this is not the fastest setup in the world it by no means is a skimpy system.
Seeing as how this is the only program showing any type of problem, I’m just going to sit back and see what develops in the coming weeks.
Thanks for sharing your info.
Bob

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Not fast? I have an eMachines 633idTower w/256RAM, 633MHz, 1-20GB HDD w/18GB free !
BTW…when doing your scan…is it showing 16821 as the number of baddies that the program has in it’s database?
In any case, just wait a week or so and see what happens.

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Yep, exactly 16821.. I know I’m current on my updates.. And the slow scan/fixings didn’t really start until I upgraded to the 1.3 version (when that first came out – three – four weeks ago?)..
At first I figured it was an incompatibility with WinME, but now I’m not sure…
At least it’s only that one program that’s affecting me.. the rest of my system seems to be running fine..

Gee, I just realized that ‘this is the way to raise my level’ on this board.. just post away… ..
Later
Bob

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Well, all I can say is ‘just grin and bear it’ …the rest of your programs work great and that’s all that matters.
Maybe later in the month or even in September, you can uninstall Spybot, then re-install it again…just to see if the same thing happens. As long as Spybot is doing its’ job (albet slowly), just keep on using it.
As to ‘raising your level’…I’ve been a member for 4+ years…and it will be quite awhile before I get to the next level…just keep on posting your questions, replying to others…and I’m sure you will steadily ‘raise’ too!

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Well, all I can say is ‘just grin and bear it’ …the rest of your programs work great and that’s all that matters.
Maybe later in the month or even in September, you can uninstall Spybot, then re-install it again…just to see if the same thing happens. As long as Spybot is doing its’ job (albet slowly), just keep on using it.
As to ‘raising your level’…I’ve been a member for 4+ years…and it will be quite awhile before I get to the next level…just keep on posting your questions, replying to others…and I’m sure you will steadily ‘raise’ too!

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Yep, exactly 16821.. I know I’m current on my updates.. And the slow scan/fixings didn’t really start until I upgraded to the 1.3 version (when that first came out – three – four weeks ago?)..
At first I figured it was an incompatibility with WinME, but now I’m not sure…
At least it’s only that one program that’s affecting me.. the rest of my system seems to be running fine..

Gee, I just realized that ‘this is the way to raise my level’ on this board.. just post away… ..
Later
Bob

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Not fast? I have an eMachines 633idTower w/256RAM, 633MHz, 1-20GB HDD w/18GB free !
BTW…when doing your scan…is it showing 16821 as the number of baddies that the program has in it’s database?
In any case, just wait a week or so and see what happens.

Reply | Quote

Hmmm, maybe I do have something wrong. I’ve just run Spybot S&D and timed it. The program took 8 minutes 26 seconds to complete it’s scan – and found no threats. I’m running a 933 mhz Intel processor w/384 megs ram and 2 120 gig hard drives. While this is not the fastest setup in the world it by no means is a skimpy system.
Seeing as how this is the only program showing any type of problem, I’m just going to sit back and see what develops in the coming weeks.
Thanks for sharing your info.
Bob

Reply | Quote

You and I have the same setup (cable,etc.). 3 minutes (or less) to run Spybot…2 minutes (or less) to run Ad-Aware.
Maybe you have something corrupted in the v.1.3 version, or something checked off/not checked off in the various sections of that software program??? Something is sure slowing your scan down.
BTW, by ‘clean’ , what area are we talking about…after it finds things, then just stops…or what?
As for upgrading to XP…not me! I will keep my good, ole pal ME

Reply | Quote

Hi Lonnie,
Are we on the same page? I don’t close any of my background processes when I run Spybot or Ad-Aware. I don’t run a network (single pc on a cable connection) and my only problem is spybot itself taking so long to ‘clean’ anything. It only started when I installed 1.3.. But for what it finds (very little), I’ll just keep things going the way they are… Someday I’ll probably upgrade to XP..

Later.
Bob

Reply | Quote

You really have a problem then…I don’t shutdown anything that is running in the background when I run Spybot…and also never shutdown anything when doing Ad-Aware either.
Tutorial – http://www.safer-networking.org/en/tutorial/index.html%5B/url%5D
Support FAQs – http://www.safer-networking.org/en/support/index.html%5B/url%5D
Forum – http://forums.net-integration.net[/url%5D – you might want to join that Forum and ask about your problem…they are very fast to respond.

Reply | Quote

Hi Ilona,
I guess confusion reigns – while it ‘does’ take quite a while for Spybot to run on my WinME system, the majority of the time is spent ‘pausing’ while cleaning/deleting what it’s found (even if it’s only one item). The cleaning is where it seems to hang/pause/whatever for about 5 to 10 minutes – then ends normally and reports the problem fixed. Running the program only takes 1-1 1/2 minutes to detect..

I’ll check out that link you provided.
Thanks
Bob

Reply | Quote

I am a ME user and Spybot only takes 3 minutes at the most to run. I first encountered that DSO problem in May, followed the ‘fix’ (Registry fix) from the link previously mentioned in post 398892. I haven’t had any problems since that time.
Perhaps you have some things checked in Spybot that makes the program run extremely slow???

see also the following http://www.dslreports.com/forum/remark,102…ite=DSO+exploit%5B/url%5D

Reply | Quote

Well that leaves me out in the cold, I’m still using WinME ..
Maybe some of the other users have come across this?

Bob

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Charlotte,
Do you have the most current version (1.3)? Have you tried an uninstall/reinstall? Does Ad-aware detect the same stuff but not act the same? Have you done a full A/V scan?

Joe

--Joe

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Yes. Yes. No. Yes.

Neither Ad-Aware nor PestPatrol finds the DSO exploits and I have done deep scans with both, plus scans with my F-Prot, which also has its real-time protection turned on. SpyBot behaves better on my machine at work, but on my laptop, it gives me fits. It also breaks Junk-Out, even though it doesn’t get to remove anything.

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Charlotte,
Have you tried to temporarily configure Spybot to not detect DSO exploits? Maybe you can get thourgh a scan and figure out what is causing the lockup.

Joe

--Joe

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I haven’t tried that yet, but thanks for the suggestion. Since everything else came up clean and I’m slowly rebuilding the C partition on my laptop, I pushed this to the bottom of the list.

Edited later …
OK, I simply told SpyBot to exclude the DSO exploit and it ran properly and came up clean. I do get tired of having to tweak these apps, but I guess it’s worth it for the peace of mind they provide.

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If all your critical updates are installed you are protected against DSO Exploit and the finding in Spybot is just a nuisance. Eliminate this by doing the following:

1 Open Spybot and select ‘advanced’ mode.
2 Select ‘settings’ in the left column.
3 Select ‘ignore product’ in the left column.
4 Select ‘security’ tab.
5 Place check mark in box beside DSO Exploit.
6 Close program
7 Open Spybot and run a scan.

You will find that DSO Exploit has been eliminated and if your computer does not harbour any other spyware you will see a congratulatory message.

Try that.

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Thanks. I had already done that before you posted, but the checklist should be helpful for anyone else having problems.

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Thanks. I had already done that before you posted, but the checklist should be helpful for anyone else having problems.

Reply | Quote

If all your critical updates are installed you are protected against DSO Exploit and the finding in Spybot is just a nuisance. Eliminate this by doing the following:

1 Open Spybot and select ‘advanced’ mode.
2 Select ‘settings’ in the left column.
3 Select ‘ignore product’ in the left column.
4 Select ‘security’ tab.
5 Place check mark in box beside DSO Exploit.
6 Close program
7 Open Spybot and run a scan.

You will find that DSO Exploit has been eliminated and if your computer does not harbour any other spyware you will see a congratulatory message.

Try that.

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I haven’t tried that yet, but thanks for the suggestion. Since everything else came up clean and I’m slowly rebuilding the C partition on my laptop, I pushed this to the bottom of the list.

Edited later …
OK, I simply told SpyBot to exclude the DSO exploit and it ran properly and came up clean. I do get tired of having to tweak these apps, but I guess it’s worth it for the peace of mind they provide.

Reply | Quote

Charlotte,
Have you tried to temporarily configure Spybot to not detect DSO exploits? Maybe you can get thourgh a scan and figure out what is causing the lockup.

Joe

--Joe

Reply | Quote

Yes. Yes. No. Yes.

Neither Ad-Aware nor PestPatrol finds the DSO exploits and I have done deep scans with both, plus scans with my F-Prot, which also has its real-time protection turned on. SpyBot behaves better on my machine at work, but on my laptop, it gives me fits. It also breaks Junk-Out, even though it doesn’t get to remove anything.

Reply | Quote

Charlotte,
Do you have the most current version (1.3)? Have you tried an uninstall/reinstall? Does Ad-aware detect the same stuff but not act the same? Have you done a full A/V scan?

Joe

--Joe

Reply | Quote

Actually, I’m running WinXP Pro and I’m suddenly seeing similar behavior in SpyBot. It is NOT just taking its time, it hangs the whole machine before it ever gets to the cleaning part. The mouse freezes, task manager is unavailable, and you can only end it by shutting the machine down. Mine also blows up after finding 4 DSO exploits, which I never get a chance to examine, although from past experience, they are false positives caused by either Belarc Advisor or Junk-Out, if I remember correctly from past instances.

Reply | Quote