Square box with red X

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I’m using Windows Live Mail 2012, and on occasion when I get a message with a picture or another image, it shows up as the title describes – a square with a red X inside. I suppose there is some setting in WLM that causes this, but I don’t know what. Any help out there?

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A square with a red X means the image cannot be loaded, usually from the web. The image may be missing or the URL may not be correct because it assumes the image is included in the email or WLM is blocking images. Blocking images / links is now standard in email program – it prevents drive-by viruses and protects your privacy.

cheers, Paul

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I’m using Windows Live Mail 2012, and on occasion when I get a message with a picture or another image, it shows up as the title describes – a square with a red X inside. I suppose there is some setting in WLM that causes this, but I don’t know what. Any help out there?

Can you post a full screen image of your problem. 33324-Make-an-Image-and-post-it

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Check at File, Options, Safety Options, Security tab, Download Images whether Block images and other external content in HTML email is checked.

Bruce

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To Roadrunner

I made a copy of one of the web pages with a red X but am unable to include it. When I click on the “Insert Image” icon above, I don’t get a screen with a Browse option or an upload files option. they just aren’t there.

To Bruce

I’m not sure where you are starting from. Can you clarify?

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To Bruce

I’m not sure where you are starting from. Can you clarify?

Top left of Windows Live Mail.

Bruce

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To Roadrunner

I made a copy of one of the web pages with a red X but am unable to include it. When I click on the “Insert Image” icon above, I don’t get a screen with a Browse option or an upload files option. they just aren’t there.

What browser are you using & what addons do you have ???

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33928-Capture
To: Roderunner
I attached the files before I started this new message. Hopefulluy you can read them. One shows what I get when I try to upload files, and the other is the copy of the webpage with the X’s. I use both IE9 and Firefox 20.0.1.

On IE9, I have the following addons: Zoom Downloader, Shockwave Flash Object, WOT & WOT Helper, Windows Live ID Sign in helper, Speckie Settings & 5 settings related to RoboForm.

On Firefox, I have: AOL toolbar, Click & Clean, Coupon Companion, Default tab2.0, DoNotTrackMe, Firefox Security component, FlagFox, Free Download Manager, RoboForm Toolbar for Firefox, WOT & Yontoo.

I didn’t know I had that many addons for either browser & I don’t know what many of them do.

To Bruce:
Under “Downloading Images” the box is checked, but the section above “Virus Protection” the box is checked that says ” Do not allow attachments to be saved or opened that could potentially be a virus. Maybe that’s the problem?

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To Bruce:
Under “Downloading Images” the box is checked,

Try unchecking it (to unblock images).

but the section above “Virus Protection” the box is checked that says ” Do not allow attachments to be saved or opened that could potentially be a virus. Maybe that’s the problem?

I don’t think so.

Bruce

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33929-Capture1
To: Roderunner

Apparently only one image got attached – here is the other done the same way.

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To Roderunner:

I noticed with the last effort that the first time I click on the “Insert Image” icon that everything comes up the way it should, but if you go back to it the second (or more) times, it comes up the way my last insert looks.

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To: Bruce

I unchecked the box and forwarded the original message back to myself through another e-mail address. It came through without any red x’s or missing pictures, so who knows? I will prefer to have that box checked in the future, however.

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To: Bruce

I unchecked the box and forwarded the original message back to myself through another e-mail address. It came through without any red x’s or missing pictures, so who knows? I will prefer to have that box checked in the future, however.

The only other alternative is to block images in general but allow them for your safe senders (the next check box, which is what I do). It’s very easy to add safe senders by right-clicking on the sender in any email.

Bruce

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Hi lodidad1,

To get WLM to work correctly, I suggest you store your contacts on your Microsoft account and use it to ‘Sign-In’ If that is not the account you want to use it can be removed. I only use Gmail in WLM.
If your getting a red x on an image it means the message is from someone not in your contacts or safe senders list. For options, right click the message.

33931-RR

33933-Capture
Click image to enlarge it.

To add a second image, you need to click ‘From Computer’ as in your image in post #9

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To Roderunner & Bruce

Thanks for all of your input. As usual, I learned quite a bit.

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Your very welcome.

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