A friend’s computer is infected by SYSTEM SECURITY 2009. She is running Windows XP Home Edition. I went to Control Panel, ADD/REMOVE programs and found the listing there but when I click on REMOVE, it says the program is not installed. I did find that the desktop icon for System Security 2009 is really a shortcut to 19409844.exe. I went into MSCONFIG and unchecked the startup of 19409844.exe so it does not automatically startup. I tried to do a SYSTEM RESTORE (in both safe mode and normal mode) but there are no restore points available. I had installed Malwarebytes a few weeks ago on their system but when I try to open it, nothing happens.
How do I get rid of this rogue program? Thanks for your help.