Update failure

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Recent attempt to download window updates fails. Download suceeds but installs fail What steps do I take to corfrect?

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Have you made any recent changes just before the problem started?

I would immediately run a full scan using your AV app of choice and MalwareBytes Antimalware. There are also several online malware scanners. Malware often results in failed updates.

Next I might try a System Restore to a point before the problem began. Unfortunately malware can cause this step to fail as well.

This is a great time when a recent System Image would be invaluable. Any chance you created a System Image before the failure?

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Is the failure a general one, that is, all updates fail or is it restricted to just some of the updates?

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Have you made any recent changes just before the problem started?

I would immediately run a full scan using your AV app of choice and MalwareBytes Antimalware. There are also several online malware scanners. Malware often results in failed updates.

Next I might try a System Restore to a point before the problem began. Unfortunately malware can cause this step to fail as well.

This is a great time when a recent System Image would be invaluable. Any chance you created a System Image before the failure?

Yes UI ran three different deep scans with no virus nor malware found. I then ran sfc /scannow again with nothing found.I’ll try a system restore

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This is no solution but, if it makes you feel any better, this always happens to me ever since I started using Windows 7..
Sometimes it takes me two days to get all the updates..
The last ones all installed fine but as a rule they never do in my case…

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I had the same problem. The “problem” was that I had My Docs on a different partition. When I restored it to the default partition, the update worked. Others had this problem too. Seems MS wants everything on the main partition or in the cloud with its new agenda of “simplicity”.

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I keep ALL my data on a separate partition and have not had a single problem with updates. This includes MyDoc, favorites, music, pictures, even my WLM Store Folder with all my email and contacts.

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Just came across this in the last 2 days Bot net activity by the look. have a look at your service and make sure the BITS service is running Usually bad guys de register the WU type services. Look at the Windows/windowsupdate.log It will give you a hint, post the last 20 line. On machine had the WuAuSrv registry keys deleted from all the control sets in the hive. Some times the RPC service stopping can cause this. One more unusual one is the Intel matrix storage manager can cause this too! This raid controller tricks Win7 into thinking the security descriptors hashes are wrong and fails to excecute to protect the system

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If this is a Windows XP machine, I’ve had problems with Windows Update for the past couple months. The only thing I’ve found to finally fix it is to download the install agent and run it first (make sure you have SP3 already on the XP machine). Google “windowsupdateagent30-x86” and the first link should be the microsoft one for this executable.

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See the other thread re XP Updates failing.

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I’ve had a similar problem for many months. I can’t even get the MS Updates page to check my computer for required updates. It just sits with the bar moving all the time, never gets anywhere. I have not even had any update notifications for months. Have tried MS Fixit centre, etc, as suggested by MS, with no luck. I am using XP SP3.

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I’ve had a similar problem for many months. I can’t even get the MS Updates page to check my computer for required updates. It just sits with the bar moving all the time, never gets anywhere. I have not even had any update notifications for months. Have tried MS Fixit centre, etc, as suggested by MS, with no luck. I am using XP SP3.

If you are using IE8, try downloading and installing Cumulative Security Update for Internet Explorer 8 for Windows XP (KB2898785) separately. If you are using a different version of IE see Microsoft Security Bulletin MS13-097 – Critical for download links for various versions.

Joe

--Joe

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Joe, it looks as if it is working, there are 54 Criticals being installed, as I write. Many thanks for the suggestion.

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Joe, it looks as if it is working, there are 54 Criticals being installed, as I write. Many thanks for the suggestion.

Great!! Glad you go it working. NOTE: Microsoft is still working on a permanent fix. You may have to hunt down the next IE cumulative update if you run into this problem again.

Joe

--Joe

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