hello, I am reasonably new here and not computer sassy. I.e. I do not know most spacial expressions, so please bare with me.
recently MS wanted to do an UG overnight.
next morning I had to sign in and ohhhhh , wrong PW. I had my PW correct and whatever i tried …wrong PW. so I changed it and was able to sign in to the PC.
next day MS cam back with: we could not complete the UG and set your PC back to what it was. Please restart your machine.
so I did… and again wrong password! just changed it the day before and the same thing went on for days….
MS tech help was: you have either Malware or a Virus. so????? and they sent 5 pages of what to do out of their manual. However, Tech wrote he has never seen this and suggetsed a hard reset to be sure…. I am using Malwarebites paid.
Somehow I think that this is the easy way out for them???
has anyone experienced this before and IF yes, how can it be fixed?
thank you all
HHB
