USB 3 eXtensible Host Controller

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I just upgraded to 2004 and have been running without issue for 4 days. I turned my Toshiba Satellite laptop (circa 2015) on this morning and get the following message. “Intel(R) USB 3.0 eXtensible Host Controller Driver is no longer available.  This app was removed from your PC because it doesn’t work on this version of Windows.” Does this mean I now don’t have fast USB 3, and if so, what can I do about it? I have a number of USB3 external hard drives for imaging and backup so having slow USB will be a real [pain]. Any help appreciated.

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Plug one of the disks in and test. Let us know if there are any issues.

cheers, Paul

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I just transferred a 220MB file from my internal drive to an external USB 3 drive and it took 6 secs. That’s 36.7 MB/sec. That’s USB2 speed.  So my fast USB3 port has been reverted back to USB 2.0. Looking on the Intel site, I get the message that there are no drivers available for my PC. #$%$$#@ Microsoft.

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And #$%$$#@ Intel.

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Have you looked at the USB drivers Device Manager?

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Smm

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Here’s a current snapshot of my USB drivers. I see the driver in question still there, and it’s marked as “This device is working properly”. Going on in the Properties panel, I see the driver provider is Microsoft, not Intel, and a message “Device migrated”. Do you know whether this means the driver has been updated by Microsoft?

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You have 3 options as I see it.

1. Roll back.
2. Find updated drivers
3. Live with it.

Let us know what you decide and the outcome.

cheers, Paul

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The Intel site informs me there are no updated drivers. I’m thinking to restore my image backup of 1909. Fortunately, I have also daily backups of my personal files. I’ll see how long an image backup takes compared to 1909 with the drivers.

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Tom wrote:

Do you know whether this means the driver has been updated by Microsoft?

According to properties the driver has been installed/updated by Microsoft (just like mine), probably after attaching a USB device (drivers updates in WU are blocked on my Windows 10).

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Tom

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One of the “big” features that Windows 8 brought was native USB3 support, so that manually installing drivers would no longer be necessary as it was for Windows 7. I don’t know how that was handled internally in Windows from 8 until 1909, whether the native support for USB 3 meant that MS simply had the Intel drivers included in the .cabs or if the MS driver took over the role, but it looks like the latter is what they’re doing now. It doesn’t mean that Intel has abandoned your chipset necessarily… if they thought that the MS driver works just as well, there’s no reason for them to keep offering their own drivers that do the same thing.

Why you’re getting USB 2 speeds is another question. The screenshot shows that the system is recognizing the USB 3 controller as such, so I don’t know why it would give USB 2 speeds.

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Tom

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….. “Why you’re getting USB 2 speeds is another question. The screenshot shows that the system is recognizing the USB 3 controller as such, so I don’t know why it would give USB 2 speeds.”  …..

The internal drive is a SATA drive. Connecting to a newly purchased  WD drive (USB 3) with its proprietary cable  gives me fast transfer speeds. Connecting to a Seagate drive (also supposedly USB 3 compatible) with a generic USB C cable (same) gives me treacle speeds. So I guess the label doesn’t always tell the truth.

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Currently, Microsoft sometimes will helpfully offer the wrong driver version (very old or not at applicable) for the user’s hardware.

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First of all – theoretical USB speeds may not be reached, if you have some docking station or other devices “in the middle”. But apparently you have experiences and you noticed speed problems.

If I were you I would roll back to 1909. If you have PRO version of Windows, you can set 365 days defferal to updates, so the version 2004 should stay away from your PC for another year. Until then you have the opportunity find how to solve this.

I just upgraded to 2004 and have been running without issue for 4 days

You should be able to roll back 7 days after update major has been installed. You maybe dont even need to restore from your several days old backup, your data should remain untouched by rolling back Windows version to 1909.

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FWIW, the Intel USB 3.0 controller in my system has a vendor ID of 8086 and device id of 8D31 and it seems to work properly under Windows 10 Pro version 2004.  Despite the fact that there is a (Microsoft) in the device description, this is Intel’s “code” but it has gone thru Microsoft’s WHQL process.

I would suggest reinstalling the latest Intel chipset driver, which is available, of course, from the Intel web site.

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Update the drivers from device manager manually!

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-8-9-100-Series-and-Intel-C220-C610-Chipset-Family

 

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I have this device on my Dell Precision Laptop, and I did not get any error messages when I upgraded to 2020.   It says it has a Microsoft driver, as noted in the attached file.

It also says it was migrated on 11/3/2020.  That is the day I upgraded from Windows 10 1903 to 2020.   See second attachment.

I suspect your device is probably working correctly.

When I did the upgrade, I did get a message in the notifications area to Finish installing driver.   I had a hard time figuring out what this was about.   After trying many things, I determined that a Focusrite audio interface I attach through USB from time to time was not working.  I had to download and install a new driver from Focusrite.   Once I figured out what the problem was (Windows was of very little help), I was able to remedy the issue.   By the way, Device Manager showed the device was working even when it was not working before I fixed it.

The only other issue I have noticed is that the credentials from one of my external NAS drives seem to be lost.  A couple of times I have had to reenter the password when I tried to access it.   Sometimes it seems OK; other times not.   I have a second NAS from a different company that has not had the problem.   I tried deleting the credential from Credential Manager, and then entering the username and password when I next accessed it to create a new credential entry.   Nevertheless, it has asked me for the password again at least one time since I did that.  I don’t have any idea what is going on.

 

 

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doriel

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If you want to test USB 3.0 speeds you must have documented BEFORE and AFTER speeds.

He presented only half of the equation by calculating transfer speed with USB-Device-X after 20H0 win10.

We don’t know how fast Device-X worked beforehand.  Or if that large file is fragmented on the drive, etc.

If he can take Device-X to another PC, with earlier Win10 and USB 3.0 connectors and have that file transfer much more quickly, then yes 20H0 is messing with USB 3.0 speeds in his specific PC/laptop.

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After upgrading today, I got the message “Intel(R) USB 3.0 eXtensible Host Controller Driver is no longer available.  This app was removed from your PC because it doesn’t work on this version of Windows.”

However, I did as advised by Alex5723 – I looked in Device Manager and see what marklang posted under his Events tab.

Oddly, this German language notice opened in Chrome:

https://support.microsoft.com/de-de/windows/ihre-app-funktioniert-nicht-mit-windows-10-c31b6073-5abd-1a96-61a9-73e92e29f169

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Smm wrote:

Oddly, this German language notice opened in Chrome

Right-click in Chrome and select ‘translate to English’ (if English is your default language, or any other default language).

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I am starting to believe that this is a large problem with Microsoft. On my ASUS ROG Strix x299 motherboard, it uses the Intel driver too. My USB 3.0 speeds are also at 2.0 levels. My 3.1 speeds are fine but that uses another driver – ASMedia USB3.1 eXensible Host Controller. I only have 1 port for that so I am using it for USB 3.0 transfers. I temporarily placed a USB 3.0 PCIEx4 card in and it reaches expected USB speeds somewhere over 100 MB/s. Of course it also uses a different driver and I cannot keep this card in as it uses up the resources for 2 SATA ports to do so. I have tried to install other USB 3.0 host controllers but to no avail so far. Of course Windows blocks the install of the manufacturer chipset, the one that should be on there not the one Microsoft uses but that is Microsoft. So, I continue on the hunt for a proper driver.

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