WHY Good — at Bls.net — Emails Go to My Hotmail Spam?

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[CraigS26]

Win 10 Pro – 21H2 ( CU current) – Outlook.LIVE.com Hotmail — Recently too many of my wife’s — At Bellsouth.net (mail.yahoo.com) — Good and Spam emails ( Banks, usual Dept stores, medical sites always to Her INBOX prior) are ….. going to MY Hotmail Spam folder . I see nothing in either’s Settings/ Junk Email module to affect this. Have posted elsewhere but AW always knows much about everything.

Not life -threatening But WHY Thoughts are appreciated.

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

• This topic was modified 2 years, 8 months ago by CraigS26.

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Is “prior” a clue that she is forwarding these to you?

If so, add her as a safe sender.

If not, I’m confused.

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It’s as weird & bad as it reads. Without known cause Many of Her — at bellsouth.net (mail.yahoo.com) — Good & Spam emails are going to MY Hotmail Spam WITH No Rules, Filters, Forwards, anything having been created to Cause this (by us). Until recently they Always went Correctly to her Inbox, Unless they were Spam, and then to Her Spam, Not an unrelated Hotmail acct Spam.

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

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How do you get the emails from yahoo to live.com?
Are you running a local email client that collects mail from both sites? If so, the client will likely be the one marking it as spam. Check your spam folder settings on the client.

cheers, Paul

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At bellsouth.net emails are just part of the AT&T ISP pkg and they have yahoo.com involved but the mechanics are Greek to me. The AT&T Home Pg shows — https://currently.att.yahoo.com. Login to the Mail link and resulting Email module shows — mail.yahoo.com/d/folders/1?.intl=us&.partner=sbc&.lan etc, etc. — and you access all folders-settings, Compose new email, etc from that page. We actually use the EPIM Mail App but it’s only revealing what the IMAP acct is doing and their top guy looked into this – He said to try in Hotmail – mark as Not Spam – BUT that doesn’t explain WHY BLS emails are going to Hotmail.

I can only repeat that the correct bellsouth.net email treatment has existed for years and this Good & Spam bellsouth emails to Hotmail Spam is very new and I can’t imagine HOW / WHY the two Email Platforms partner-up for this issue.

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

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@Paul T See my Reply post above…How do you get the emails from yahoo to live.com?. Don’t understand the Why of your question. They are Two Separate Accounts with NOTHING Setup to Connect them purposely. We operate independently BUT they Both are seen in the EPIM mail app as individual Accounts – NOT Sync’d or Filtered to each other, or Rule-connected.

I just emailed my wife’s iPhone from my EPIM desktop app Hotmail acct and it went to my Hotmail Spam. I then sent from my rarely-used Gmail acct & it went to her Bellsouth.net BULK Folder, which I read can sometimes be Spam-like. Moved it to her INBOX and presume she’ll see it.

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

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If you do not run EPIM and login to live.com, then send email, does it turn up in SPAM? (You need to remove EPIM from the equation in case it is moving the emails)

cheers, Paul

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Paul T wrote:

If you do not run EPIM and login to live.com, then send email, does it turn up in SPAM? (You need to remove EPIM from the equation in case it is moving the emails) cheers, Paul

Thanks, Paul. A duplicate email sent to wife’s – at bellsouth.net — from Online Hotmail went to my Hotmail Spam the same as the earlier EPIM email. Gmail was sent from EPIM and it DID Go to Her BLS.net Bulk (not Inbox) Email Folder , as described above.
Just now I see Chase Bank, United Health Care, Belk (Dept store), her Friend …. addressed to HER — ALL in MY HOTMAIL SPAM. I don’t see anything about LINKING (accts) in HER BLS Settings and AT&T-Yahoo Plus is Required for Forwarding – don’t have it.
I also have a rarely used BLS.net account setup in Win 10 Mail, and have repeatedly tried to Fix an Acct Needs Attention popup involving me Signing in and OK’ing authorizations Contacts-Calendar, etc.. I have Clkd SKIP when it asks to remember my ID-Password for other uses and I ALWAYS get Something Went Wrong at the end of the Fix. THAT Yahoo Login is in my Hotmail Spam now. Could it get more bizarre?

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

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I’m Irish so excuse my lack of awareness but I presume this is an ISP-supplied e-mail address? I see bellsouth.net has no SPF record. That could be causing mails from that domain to be flagged as suspicious by Microsoft because they can’t verify that the sender is from a legitimate source. There’s nothing you or your wife can do about this, bellsouth.net would need to add the SPF record (and possibly DKIM) on their side to improve the reputation of the domain.

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I can’t see how email sent to bellsouth ends up at hotmail.
Is the email at bellsouth actually an alias and the mail is actually being sent to hotmail?

cheers, Paul

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Reading the email headers may give you a clue as to the addressing.

cheers, Paul

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CraigS26 wrote:

Moved it to her INBOX and presume she’ll see it.

Could you clarify whether you and your wife use separate email programs on separate computers?

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Actually, examining the header will show you the exact path any of these emails took from “your” PC to “hotmail“.

Here’s a the headers from a recent email I received.

Return-Path: <originator's@email.address>
Received: from mx-prod7.sys.elnk.net ([10.149.109.183])
  by mdl-prod6.sys.elnk.net (EarthLink SMTP Server)
  with SMTP id 1OF3Jp2coc12Mc0;
  Sun, 2 Oct 2022 14:30:27 -0400 (EDT)
Received: from nmtai101.earthlink-vadesecure.net ([51.81.61.70])
  by mx-prod7.sys.elnk.net (EarthLink SMTP Server)
  with SMTP id 1OF3Jp5Jfc12Np1
  for <recipient's@email.address>;
  Sun, 2 Oct 2022 14:30:27 -0400 (EDT)
Received: from a6-19.smtp-out.eu-west-1.amazonses.com ([54.240.6.19])
  by mx01.earthlink-vadesecure.net ESMTP vsel1nmtai01p
  with ngmta id 9dfefa7c-171a540cc9b8f334;
  Sun, 02 Oct 2022 18:30:26 +0000

The parts you  should look at in your header are highlighted and will show each different mail server that handled the message (note: the mail servers are listed in “reverse order” – i.e. the last Received: from in the list is actually the first mail server that handled the it.)

The header “may” also show why the message was flagged as spam and, if so, “should” show exactly which mail server along the path flagged it that way and why.

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Got a 403 Error & it wiped Post trying multi-Quotes …

Remember Nothing has been wrong for years, and it just started happening with No Known Cause.

@steeviebops: I see bellsouth.net has no SPF record. That could be causing mails from that domain to be flagged as suspicious by Microsoft because they can’t verify that the sender is from a legitimate source.  BellSouth was absorbed / Became AT&T and this Address would have been setup long ago with Then current Naming Rules. Even the Yahoo connection to AT&T Now was long after the account creation.

@PaulT: I can’t see how email sent to bellsouth ends up at hotmail.
Is the email at bellsouth actually an alias and the mail is actually being sent to hotmail?     NO ALIAS

@Paul: Reading the email headers may give you a clue as to the addressing. Viewed in EPIM on desktop: From File/Rt Clk Message Source on Credit Union Email Today that is IN MY HOTMAIL Spam.

Received: from 10.196.121.113
by atlas109.sbc.mail.bf1.yahoo.com with HTTPS; Mon, 3 Oct 2022 01:09:59 +0000
Return-Path: <email-avadiancu.5249449.0.0.1119557@bitstatement.org>
X-Originating-Ip: [207.238.24.5]
Received-SPF: pass (domain of bitstatement.org designates 207.238.24.5 as permitted sender)
Authentication-Results: atlas109.sbc.mail.bf1.yahoo.com;
dkim=unknown;
spf=pass smtp.mailfrom=bitstatement.org;
dmarc=unknown header.from=avadiancu.com;
X-Apparently-To: MyWife@bellsouth.net; Mon, 3 Oct 2022 01:09:59 +0000
X-YMailAVSC: KcmTBeU3bBvmbY3oWX1yR0fcIdddMKrfXzAoh9jD7JOSz_L
ZHBzc8XNy6pvPoVJEQf82qr_S8C8_7.un2fQRpHNPIlKK6JTv1G3b3u04SXs ….. Plus Many More Characters

@b…. Could you clarify whether you and your wife use separate email programs on separate computers?  SHE is 95% iPhone user and I’m (our Only) Desktop and – bellsouth.net involves — mail.yahoo.com — and Hotmail pg shows — Outlook.Live.com — although I manage Hotmail via EPIM App. EPIM sent logs, etc., and researched this to No avail. Within EPIM app I take her emails in My Hotmail Spam and just do a Move To or Drag from my Acct to Her Inbox.

Thanks for the Replies!!

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

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CraigS26 wrote:

@b…. Could you clarify whether you and your wife use separate email programs on separate computers?  SHE is 95% iPhone user and I’m (our Only) Desktop and – bellsouth.net involves — mail.yahoo.com — and Hotmail pg shows — Outlook.Live.com — although I manage Hotmail via EPIM App. EPIM sent logs, etc., and researched this to No avail. Within EPIM app I take her emails in My Hotmail Spam and just do a Move To or Drag from my Acct to Her Inbox.

Why does she have an Inbox in your email app?

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b wrote:

Why does she have an Inbox in your email app?

On Desktop it’s easier for her to access BLS Mail  than logging-in Online each time and gives me some access when needed for things like this I described – I like EPIM for general use and Folder Mgt, etc for both accts. Nothing Setup in EPIM would cause this issue even though both Accts are on it – I’d have to read How to do it IF I wanted Forwarding of (certain of ) Her Emails to populate My Spam.

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

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CraigS26 wrote:

Nothing Setup in EPIM would cause this issue even though both Accts are on it

I doubt that, as it’s highly unorthodox. No email program is designed or intended to contain accounts of more than one person within a single sign-on.

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b wrote:

No email program is designed or intended to contain accounts of more than one person within a single sign-on.

I had to remove My Bls acct from EPIM ref the “2” idea but Hotmail, Gmail, and her Bls have coexisted for years. Top Epim mgr looked at Logs and no mention. Gmail on Epim sent test to BLS but Bulk folder, not Inbox. What’s difference with Gmail may be a clue. I’ll send from Online HtMl and compare. Thnx!

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

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b wrote:

No email program is designed or intended to contain accounts of more than one person within a single sign-on.

CraigS26 wrote:

I had to remove My Bls acct from EPIM ref the “2” idea but Hotmail, Gmail, and her Bls have coexisted for years. Top Epim mgr looked at Logs and no mention. Gmail on Epim sent test to BLS but Bulk folder, not Inbox. What’s difference with Gmail may be a clue. I’ll send from Online HtMl and compare. Thnx!

FWIW, an Email from My Online Hotmail to wife’s Bls.net went to My Hotmail Spam…… ONLY Gmail from EPIM app made it to her BLS.net Acct – Bulk vs Inbox.

I accept a solution is unlikely but I had to try. Thanks for all of the thoughts!!

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

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b wrote:

No email program is designed or intended to contain accounts of more than one person within a single sign-on

Not strictly true. I run Thunderbird and can access multiple different email accounts, each with their own user/pass. Can’t see why EPIM would be different (their website says multiple identities per account).

cheers, Paul

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Paul T wrote:

Not strictly true. I run Thunderbird and can access multiple different email accounts, each with their own user/pass.

Of course. Which email client doesn’t? But is it designed or intended to be used by different people within a single instance?

Paul T wrote:

Can’t see why EPIM would be different (their website says multiple identities per account)

Even for the paid version (£37-£74), I can’t see where it says that:

https://www.essentialpim.com/features

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The headers posted do not show the email going to hotmail – they show yahoo. How do they end up on a hotmail server (live.com probably)?

cheers, Paul

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Thought I had a Fix but it’s worse …. I had sent a Hotmail Email to HER BLS successfully – AND a church Email just followed it …. I did the steps below to net that but when I re-opened EPIM to check it – the emails were in Hotmail Spam and No Longer in her BLS account. They’re Both IMAP accts which affect multi-sites with changes –  but I’m lost again. Since each opening of EPIM Moved the New Test Emails in her Acct to Hotmail Spam, I Deleted Her Acct from EPIM until I can get interest to pursue further. Don’t believe EPIM ( it’s a GREAT APP) is the cause but this route for now.

How I got a temp fix ….Looking in her account Profile online I saw LINKED Accts was Empty; Below that I saw her Address and — UN-Verified — beside it; I clk’d Link to Verify, Got a Code, entered into box, Acct Verified. Sent a Hotmail Test Email and it went through. With the  church email & a 2nd Test email I THINK it’s working correctly   ….. Security is fine –  Other than luck from looking around, HOW would you know that was required?

Will update anything relevant but don’t bother trying to second guess these email platforms any longer. Many Thanks to ALL!!!

 

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

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It seems EPIM is moving what it thinks is spam to the hotmail spam folder. This would explain how yahoo mail ends up at hotmail.

Can you check the settings in EPIM to see what it does with spam?

cheers, Paul

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b wrote:

is it designed or intended to be used by different people within a single instance?

You can set up outgoing servers for each email service, so two people can use the same instance as long as they make sure to select the from email when composing mail.

b wrote:

I can’t see where it says that

cheers, Paul

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@b, “Same instance use” – One chance per 100,000 I’d ever be on Her acct with desktop while she’s dealing with emails on iPhone. I’d Never want or likely be able to set that up, anyway.

Paul T wrote:

It seems EPIM is moving what it thinks is spam to the hotmail spam folder. This would explain how yahoo mail ends up at hotmail. Can you check the settings in EPIM to see what it does with spam? cheers, Paul

I just emailed the top guy at EPIM with this thought and will see what they say. The Re-locating of Emails when EPIM opens is almost Instant. It would have to be their Filters gone nuclear Wonky (all her emails are Spam? … realized this is likely as I move so many from Hotmail back to her I didn’t realize she likely wasn’t getting any) as the Spam module I see is very sparse for choices. AND, WHY to Hotmail Spam- has to be because it resides in the App with BLS – But THAT is nuclear wonky IF so… Message Rules would be the only way to create this absurdity otherwise and, of course, I’d never do that.

Will update after an answer that unfortunately may involve an ask to re-establish her Acct to get Log data. Will advise although I’ve pretty much given up.

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

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Thought I updated this prior, but… This Mess was fixed when I discovered a Search post that the AT&T Servers data were changed to show — yahoo — Vs — att — (ie) Incoming server… imap.mail.yahoo.com (not att as prior) / SSL/ 993/ Auth Required — Outbound… smtp.mail.yahoo.com/465/SSL/ Auth Requd… I do have to use a 16-digit Security Key obtained via AT&T account page Vs Old Password in our EssentialPIM Mail App – I think – because of OAuth use… All is well again after the Servers Edits.

Hope this helps a future Searcher with similar issue.

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / Macrium Pd vX / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU = 0

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