Why truncated Yahoo emails?

Topic

New Reply

For better or worse, richer or poorer I’ve been using at&t yahoo mail since 2004. And yahoo mail has played quite well with my previous desktop and now my new desktop with windows 8 (in service May, 2013)… it seems until recently. My browser of choice is Firefox with the latest version 22.0. Recently at&t updated yahoo mail and shoved it to me and I do not believe I had the problem before but now some of my incoming emails are truncated. Notably, the WinSec newsletter I presume because of it’s length. Have never had the problem until recent weeks and cannot say exactly when it began. Any other lounger fitting the description of this problem or any lounger with advice to correct the problem I would appreciate commentary. Thanks!

Reply | Quote

Replies

I had the same problem back in the day whey I had dail up…..I just quit using AT&T and went with an email client, I think it was outlook express and that seemed to do the trick. Then like you’ve seen, yahoo forcing there so called new and improved email, that I just terminated my yahoo account all together. It could be just a glitch in the system with automated switch over….give it a few days and see if it clears up. If not then send a support ticket to AT&T/yahoo.

Reply | Quote

I have seen what you mean on various computers but some computers are ok
I’m at my friends house right now and I checked my Yahoo account and the WindowsSecrets newsletter is fine on his XP computer
I went into Mail Options & in the General tab the Plain Text font is Sans Serif 1, Small
Check out what you have and see if an adjustment will work for you

HP EliteBook 8540w laptop Windows 10 Pro (x64)

Reply | Quote

I did check the Plain Text font setting as suggested, cmptrgy. And it mirrors your setting. Thank you.

Reply | Quote

The problem when gauging recent changes in webmail is that they’re often rolled out in phases, to relatively small groups of users; what’s bugged in one roll-out may be fixed for the next group/phase, but not fixed for the original group until the phase after that. It’s important to log any bugs with them for this reason.

Reply | Quote

Understood, satrow. I did think about “letting the baby sleep” for a while longer but this hassle surfaced a few weeks ago. I had a live chat session with at&t earlier today and the suggestions have been part of my browser settings for a long time. I’m not ready to do a suggested reinstall of FFox just yet and the idea of seeking a lounger solution or “letting the baby sleep” a little longer are the direction I’m going. Thank you.

Reply | Quote

A lot of sites I visit only send enough data to display maybe 1 or 2 screens worth of information.

When you scroll down to the bottom of the currently displayed info a request is fired out to retrieve further content and obviously there is a delay there before the next lot is downloaded and displayed.

Have Yahoo implemented this for long emails?

Reply | Quote

You could try making a new Firefox profile; if it’s seen a high number of upgraded FX versions, it becomes more likely to suffer with minor corruptions creeping in. Help > Troubleshooting information – upper right button > Reset Firefox. This route should retain your current settings, Bookmarks, passwords, etc. and is a simple and fast method to use for testing.

Reply | Quote

I was interested in the comment about rolled out phases and Yahoo has been making changes recently
So I tried to figure how Yahoo fits their email size to the screen and it isn’t easy for me to do at this time
Anyway on my friends pc on which I mention there isn’t a problem on his XP computer his screen has a 19.1″ diagonal size
When my friend & I were visiting a friend of ours earlier I checked his pc and the very same WindowsSecrets newsletter did open truncated and it’s monitor diagonal dimension is 17.1″
— I’ve seen variable results on other pc’s but never took the screen size into consideration and now I’m beginning to wonder how Yahoo is fitting their email page onto our systems and maybe their rollout needs help
— BTW on the truncated one I checked out earlier, I was able to remove the ads on the right side of the computer screen and Yahoo email filled out the screen toward the right side and the truncation was gone
—— I don’t recall how I got rid of the ads. I tried to duplicate it but I was unsuccessful
Do you have a friend who has a wider screen than you have on which you can test the truncation results?

HP EliteBook 8540w laptop Windows 10 Pro (x64)

Reply | Quote

Not so much diagonal size in inches but pixels – 1920×1200, etc. Also applicable could be Desktop font sizing, default or 125% say. Most relevant here is probably web page zoom setting, and I came across an example of that – involving Yahoo mail – only a few days ago; try using Ctrl++/Ctrl– and see if the output changes.

Reply | Quote

satrow, excellent points

HP EliteBook 8540w laptop Windows 10 Pro (x64)

Reply | Quote

Well, fellow loungers. First a “thank you” to you that have offered suggestions about my truncated email situation. Since my last post I’ve discovered: (1) that the truncation occurs using either Firefox OR Internet Explorer. (It dawned on me to try IE as I seldom use it for anything and thus didn’t think of that angle right away.) Also, I found the “print preview” function now shows only one page available to print using a multi-page email document for test purpose. Two, I went to Wikipedia to find a article with many pages. I found one on Hulk Hogan, 16 pages long. I sent it to my incoming email account and it truncated and indicated one page available to print in “print preview”. I then used the same article viewing from the open tab in FF and checked “print preview” for that tab which showed all pages available for printing. So, that’s where I’m at. I did discover a way to get my printer to recognize all pages in a email document and have the printer deliver the goods. But with “print preview” not working as it always has for these many years makes me wonder what has changed. And then there’s still the email problem…

Reply | Quote

Can this be of help? http://webapps.stackexchange.com/questions/26760/can-one-disable-message-truncation-in-yahoo-mail

It suggests that long messages are always truncated, but you can access the full text using a “show full message” button.

Reply | Quote

Another interesting article: That web site provided by ruirib includes the following information
“This message has been truncated on the left hand side and a Show Full Message button on the right hand side. Clicking the button recovers the full message”
Oldiesjock do you see this message on your computer?
— I didn’t see it in my friends computer in which the WindowsSecrets newsletter doesn’t have a truncation problem or in my other friends computer in which there is a runcation problem
And on the full message information, in my friends computer in which the WindowsSecrets newsletter doesn’t have a truncation problem Full Featured is checked in
— I don’t know whether or not it was checked in on my other friends computer in which there is a truncation problem
And I believe you are right, it doesn’t matter whether or not you use FF or IE, I suspect it’s a Yahoo setting

HP EliteBook 8540w laptop Windows 10 Pro (x64)

Reply | Quote

— I didn’t see it in my friends computer in which the WindowsSecrets newsletter doesn’t have a truncation problem or in my other friends computer in which there is a truncation problem

For the latter friend, check the zoom page settings (Ctrl++/Ctrl–) as an overly zoomed page can hide the right-side controls.

Reply | Quote

cmptrgy wrote, “This message has been truncated on the left hand side and a Show Full Message button on the right hand side. Clicking the button recovers the full message. Oldiesjock do you see this message on your computer?”

Yes, I do. If the email is truncated I see the notation, the “show full msg” box and clicking in the box does recover the remainder of the mail.

Reply | Quote

cmptrgy wrote, “This message has been truncated on the left hand side and a Show Full Message button on the right hand side. Clicking the button recovers the full message. Oldiesjock do you see this message on your computer?”

Yes, I do. If the email is truncated I see the notation, the “show full msg” box and clicking in the box does recover the remainder of the mail.

So you have the solution there. I think Yahoo must call it a feature.

Reply | Quote

On the XP computer I’m on now in which truncation isn’t a problem, ruirib is correct about the feature
When you are in Yahoo, select Mail Options in the Gear menu, scroll down to Advanced Settings and ensure the Full Featured radio button is checked in (Not the Basic option)
— I don’t know whether or not it will be exactly the same on your computer as I don’t know how Yahoo settings are presented in a different OS than XP but the principle should be the same

HP EliteBook 8540w laptop Windows 10 Pro (x64)

Reply | Quote

Well the mystery continues
I am on my brothers XP computer using Yahoo and my WindowsSecrets newsletter is concantenated like my other friend’s computer was the other day. But my first friend that I checked it is still ok as I mentioned before.

I tried Ctrl+/Ctrl- Following prior recommendation). Ctrl+/ comes out too large. Ctrl-. comes out too small.

Now on my brothers computer as well as my friend’s computer with the concatenation issue, all I have to do is slightly adjust the bottom scroll bar and all is fine
— Neither computer has “This message has been truncated on the left hand side and a Show Full Message button on the right hand side”
— And in your case , selecting Show Full Message button works for you
— So in my friend’s & my brother’s cases, I recommended just using the bottom scroll bar
—— You could go into Yahoo help and ask what’s the fix

I did notice that on both computers with the concantenation issue, WindowsSecrets was the only email that was concantenated
— I did notice that other email messages were displayed in different font sizes so maybe their website setup is configured to fit the screen. Who knows

HP EliteBook 8540w laptop Windows 10 Pro (x64)

Reply | Quote

Although this issue isn’t a show stopper it still interests me somewhat

My brother let me experiment a little bit on his computer in which there is a concantenation problem but all we have to do is slightly move the bottom scroll bar to easily read the full message
— His computer OS is an XP Pro and by selecting different themes in the display properties its possible to come up with different displays that come close to fixing the concantenation issue but he doen’t want me to home in on it and make any changes

On my friends XP computer in which concantenation isn’t a problem, I suspect his Themes feature is most likely different but since he lives a few towns over I won’t know until I get back there
— Vaguely I remember his desktop font structure is different, I just don’t know how to describe it yet

In your case since you have Windows 8, I don’t know what themes or display properties are available but I suspect the solution is in there somewhere
— But since all you have to do is press Show Full Message you are in good shape just the same

HP EliteBook 8540w laptop Windows 10 Pro (x64)

Reply | Quote

I’ve been a Yahoo Plus subscriber since 1998. I’ve thousands of emails saved in hundreds of folders over the time since. I went plus (for $19.95 a year) to get more storage space and to not have to see ads. I don’t mind the $20. Their classic email had tons of fonts and far more options than their “new” version does. Each time they force out new options they break something else that used to work perfectly. For instance, I like my emails sorted oldest to newest, that was my default choice and has always been in all folders, their latest “improvement” broke that and for some reason Mail will just freeze and you need click refresh to move and that sets everything back to their default, newest first. They do not respond to feedback, it is impossible to get to a live person – though if you fiddle with your CC number and they can’t bill you automatically they will suddenly sit up and listen to you, that only happens once a year though. People are leaving in droves and have been with each “new” version. This last one has driven people really nuts. I’ve even thought about moving, but I like web based mail and I don’t like gmail and will NEVER use Hotmail or any MS mail version – horrible experiences with them since the beginning in the 90’s. This newsletter has for the last couple years come truncated. It is the only thing that does, the only thing I get this big I guess, but it has been that way for at least two and maybe three years. So, as soon as I open it, I just go to the bottom and click “show full message” and I have it. Not bothersome really, though many other things are. I have begun looking for suitable alternatives but haven’t found anything I trust yet, not enough to change an address I’ve had for 15 years for anyway, and then find a program to move all my folders and mail. But if they keep “fixing” things, they may push me that far yet, they have many of my friends. I remember when they were just a poor search engine and my email address was aol.com – that’s going back into the Internet’s stone age, lol.

Reply | Quote

>>I have begun looking for suitable alternatives but haven’t found anything I trust yet, not enough to change an address I’ve had for 15 years for anyway, and then find a program to move all my folders and mail.<<

I agree that the Yahoo Neo mail incarnation is lousy. (In another thread I discuss that some messages with attachments are corrupted). As to a program to move all your folders – you can access Yahoo using an IMAP setting for various email clients. That allows you to download all your folders.

I recommend Fastmail.fm for a reliable webmail service. Their conversation view is quite useful, better than GMail (IMHO) in terms of message grouping. Folder creation is easy and they also allow IMAP, so you could potentially synchronize there.

As far as truncation of messages, Yahoo's 'show full message' button must be used on long messages. That's such an irritant on Digest mail. For some busy digests, clicking the link at the top summary takes you nowhere until you go to bottom and select 'full message'. So, at least for digest mail, Yahoo has really got it wrong.

Reply | Quote

The comment in some of the posts that indicate show full messages must be used on long messages still baffles me
One of my friends XP computer doesn’t truncate WindowsSecrets newsletter
On my brothers computer in which WindowsSecrets newsletter does truncate slightly and there isn’t any message “This message has been truncated on the left hand side and a Show Full Message button on the right hand side”
— I was able to play with the Themes a little bit and truncation wasn’t an issue on a couple of them but my brother doesn’t want me to make any changes so I wasn’t able to home in on whatever settings would have been acceptable
— Besides since WindowsSecrets newsletter is the only issue, I can understand why he doesn’t want to make any changes
— He has plenty of emails with long messages and none of them concantenate their font structure is different

HP EliteBook 8540w laptop Windows 10 Pro (x64)

Reply | Quote

but now some of my incoming emails are truncated. Notably, the WinSec newsletter I presume because of it’s length

this happens for me, too.

So, I configured Thunderbird to check my yahoo email and it works fine. Unless yahoo, in their infinite wisdom, decides to break it. So, I have yahoo email open in a browser at the same time i have thunderbird open and, on my phone i check yahoo and on another computer i have thunderbird checking yahoo.

I can provide settings I use if requested.

Reply | Quote