• Win7 drops dialup Internet connection after Fast User Switch

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    #486457

    Hardware/Software
    . existing HP notebook with Win7 32bit

    Known good Hardware/Software
    . existing SONY VAIO notebook with Win7/SP1 32bit

    Symptoms
    . after a Fast User Switch (ie: Ctl-Alt-Delswitch user) to a different LID,
    my dial-up connection would drop and then both LIDs had no Internet access.

    Attempts to fix
    . many; EVERY SINGLE ONE USELESS!!!
    . temp changed:

    1. Registry subkey HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesRasManParameters
    Name KeepRasConnections
    Type REG_DWORD
    Default Value 0 to 1

    2. adapter:
    a. power settings (allow device to sleep or not; most NET adapters were ALLOW)
    b. sharing settings (both were to NOT share)

    3. checked WinUpd fixes to see if the working LT had some that the other didn’t,
    or if the bad LT needed to remove a fix the working one didn’t have

    4. checked TOD for winlogon.exe
    a. the working LT had a TOD 1 month OLDER (v17514) than the failing LT

    5. Event Viewer:

    The user xxxxxx dialed a connection named xxx which has terminated.
    The reason code returned on termination is 831.

    http://technet.microsoft.com/en-us/library/cc773767(v=WS.10).aspx
    Error 831 (ERROR_FAST_USER_SWITCH)
    The connection was terminated because user switch happened.

    There are multiple login sessions on the user’s computer. The user switched from a
    login session with an active RAS connection to another session. This resulted in the
    termination of the connection. Switch back to the original session and make the RAS
    connection again.

    6. PROCMON crashes
    add filter/path/begins: C:WindowsSystem32GfxUI.exe to seemingly STOP the crashes!!!
    System 4 0 TCP Disconnect SUCCESS

    Solution
    FINALLY FIXED IT after 13 hours !!!!!!!!!!!!!!!!!!!!!!!!
    No thankx to ANYTHING I searched for on the Web, including MS entries!

    . open Network and Sharing center
    . click ‘change adapter settings’

    . for your entry, scroll to see OWNER; it MUST be ‘System’ and NOTHING ELSE!

    In my case, it was my LID and NOT my GUEST LID. In the working LT, it WAS ‘System’,
    so I wrote down the entry info, made a new one making sure that ‘allow all users’ is
    selected (I can’t seem to change this any other way), then save it. Finally, go back to
    ‘change adapter settings’, delete the bad entry, rename the new entry to the bad entry,
    and now all should be OK (at least it now is for me); I CONNECT in the normal LID and
    switch to the GUEST LID to surf so that I can’t get permanently infected (a la the FBI
    Moneypak trojan)!

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    • #1358166

      Thanks for the information. Glad you found a resolution.

      Joe

      --Joe

    • #1366910

      Hi MtheK,

      I’m facing exactly the same issue here, however I wasn’t able to find where to change the OWNER from… could you please advise? and for which adapter should I change this setting? is it for the dialup connection?

      Thanks

      • #1368227

        Yes; in my case, I had to delete and re-add the dialup connection manually.

        . Open Network and Sharing Center
        . select Change Adapter Settings
        . in the list given, find all your dialup connections
        . scroll to the right to see OWNER; it must be SYSTEM
        . if not, unfortunately, I don’t know how to change it, but I was
        able to create a new entry and then delete/rename it
        . open up rasphone.exe
        . select the dialup entry and do Properties
        . write down/copy all the info:
        . general, options, security, networking, sharing
        . go back and create a NEW dial-up entry:
        . call it whatever ’cause u can RENAME if AFTER u delete the old entry
        . in the screen where u type the phone #, at the bottom is this:
        ALLOW OTHER PEOPLE TO USE THIS CONNECTION
        by selecting this, the OWNER becomes SYSTEM
        . fill in all the other saved info and exit
        . Open Network and Sharing Center / Change Adapter Settings
        In the list, u should now see your NEW entry
        . select the OLD entry, r-click and DELETE
        . select the NEW entry, r-click and RENAME to the original name
        . scroll right to see OWNER and ensure it is SYSTEM
        . open the dial-up connection (I use rasphone.exe to do this)
        . switch to GUEST and the connection should now remain active

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