Win8.1 and printer problems at same time

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My computer all of a sudden is malfunctioning with “Driver Unavailable, Driver Error” and HP Printer is suddenly “Off Line”. These two problems started at the same time. I tried to solve the driver problem with Sams Drivers. Thankfully I did a restore point because it crashed the computer. I was able to recover with the restore point I made prior to the driver repair by Sams. I have no idea where to go or what to do now as this computer and printer has worked flawlessly for years. Any help is most definitely will be appreciated.

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Never rely on so called driver update programs. As you have realised, they can do more harm than good.

Start by updating the driver. Download from HPs own site.

http://support.hp.com/gb-en/drivers/?jumpid=ps_igbt4w93sq&gclid=CPG2_MDtysQCFYlGfAodmxAAxQ&gclsrc=ds&dclid=CPScjsHtysQCFU872wodQg8Ang

If that doesn’t work, try the HP Print & Scan Doctor

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-a-e021-2&h_keyword=dg-PDU&jumpid=ex_r4155/en/hho/ipg/forum/printer_diag/

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I normally start by deleting the printer and then re-booting and letting Windows re-load the driver.

cheers, Paul

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You might try this Fixit from the Microsoft Fixit Solution Center…

https://support.microsoft.com/en-us/mats/printing_problems

We’re sorry, but your operating system is not supported by Microsoft Fix it at this time. Thank you anyway.

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Nothing worked, still at square one.

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Nothing worked, still at square one.

What have you actually tried? Nothing worked doesn’t tell us very much.:confused:

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I tried this :
Start by updating the driver. Download from HPs own site.

http://support.hp.com/gb-en/drivers/…FU872wodQg8Ang

If that doesn’t work, try the HP Print & Scan Doctor

http://h20180.www2.hp.com/apps/Nav?h…/printer_diag/

The first ran and ran but never installed. Second one I didn’t like all the stuff it was looking at on the computer.

I tried deleting the printer and rebooted but didn’t do any thing, and the last my operating system wasn’t supported.

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Deleting and re-booting must have done something. Did the printer re-install?
What is the printer model and how is it connected to your machine?

cheers, Paul

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Deleting and re-booting must have done something. Did the printer re-install?
What is the printer model and how is it connected to your machine?

cheers, Paul

Yes it re installed but was still off line. HPPhotosmart 7520 connected wireless.

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You should be able to view the printer status page in your browser by entering the IP address of the printer. If that is working you can check if the “port” used by Windows is the same as the IP address of the printer.
To check the “port” right click on the printer and select Printer Properties > Ports. Now expand the first column.

cheers, Paul

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You should be able to view the printer status page in your browser by entering the IP address of the printer. If that is working you can check if the “port” used by Windows is the same as the IP address of the printer.
To check the “port” right click on the printer and select Printer Properties > Ports. Now expand the first column.

cheers, Paul

ip address times out

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Have you tried setting up wireless from the printer key pad?

Jerry

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IP address timeout usually means you are using the wrong IP address. To find what IP addresses your computer can see type the following in a Command Prompt: arp -a
This will give you a list like this:

Code:

Interface: 192.168.1.74 — 0x3
  Internet Address      Physical Address      Type
  192.168.1.70          00-19-fb-42-c8-24     dynamic
  192.168.1.71          78-84-3c-5f-16-03     dynamic
  192.168.1.73          00-15-99-8e-71-7a     dynamic
  192.168.1.254         cc-33-bb-9e-ae-40     dynamic
  192.168.1.255         ff-ff-ff-ff-ff-ff     static
  224.0.0.22            01-00-5e-00-00-16     static
  224.0.0.252           01-00-5e-00-00-fc     static
  224.0.0.253           01-00-5e-00-00-fd     static
  239.255.255.250       01-00-5e-7f-ff-fa     static
  255.255.255.255       ff-ff-ff-ff-ff-ff     static

Put the addresses in your browser address bar and see what you get.

cheers, Paul

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The first time I lost connection to my HP wireless printer I had to connect it directly to my computer, remove and reinstall the printer software there and then the printer again worked wirelessly.

I’ve lost connectivity since then and discovered that turning off my printer and my router, then turning the router and printer back on restored the connection without the major impact of reinstalling the printer software.

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