Windows 10 upgrade not recognizing my display

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I just tried to do the Windows 10 upgrade and the Upgrade Assistant reports that “The display is not compatible with Windows 10.” It’s a fairly new Asus VS239h-P monitor and is registered in the device manager as a Generic PnP monitor. Any idea what’s wrong?
Thanks.

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…the Upgrade Assistant reports that “The display is not compatible with Windows 10.”…

“The display is not compatible…” refers to your computer’s “Display adapter” driver not your monitor.

If it is a desktop computer then the “Display adapter” (Video Graphics Adapter [VGA]) could be “onboard” (part of the motherboard) or a VGA card plugged into a slot on the motherboard.

In Device Manager expand the “Display adapter” category and take note of the name of the “Display adapter”. You need to look for updated Win10-compatible drivers for the “Display adapter”.

45021-Devmgr_VGA

If the “Display adapter” is “onboard” look up the motherboard’s model number on the manufacturer’s Support website; if it is a VGA card likewise look up the card’s model name/number on the manufacturer’s Support website.

If it is a laptop then look up the model number on the manufacturer’s Support website to see if there are newer Win10-compatible drivers available.

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I thought about this after my initial posting, went to the ASUS site and got whatever drivers I could find. Ended up installing two Intel drivers. But still no-go on the Windows 10 upgrade. This is a less than 2 year old motherboard and I’ll be pretty unhappy with ASUS if they can’t even support it for that long. I have an email in to their support address asking about it.

I wonder if I can get drivers direct from Intel.

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What is the ASUS motherboard’s model number?

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Do I use a VGA driver if I am plugged into an HDMI port?

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Z87-Deluxe/Dual

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ASUS shows this driver- Version 10.18.15.4248 for the intel onboard graphics for W10 64 bit. Is that what you have?

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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ASUS shows this driver- Version 10.18.15.4248 for the intel onboard graphics for W10 64 bit. Is that what you have?

OP is trying to upgrade from Win7 or Win8.1 so needs to install the latest VGA driver for the earlier OSs first (I doubt if the Win10 VGA driver will install in the earlier OSs).

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But I didn’t think I should need the latest driver in order to install Win10. I thought it would install the correct drivers as part of the upgrade. And a Win10 driver obviously exists for it, so why would the Upgrade “Assistant” complain about it?

Is there any other possible explanation for that error message in my first posting?

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Whoa! Here’s a thing: I tried updating the driver from inside of the Device Manager earlier, but nothing happened. A few minutes ago I installed the driver package linked above and got the v10.18.10.3412 driver. I was just looking at it and thought “what the heck, I’ll just try updating it again” and now I’ve got v10.18.14.4264. Makes no sense to me, but I’ll take it. Now I’m off to see if the upgrade will work…

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Nope. Still not compatible.

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The newest VGA driver for the Z87-DELUXE/DUAL motherboard for Win7 & Win8/8.1 is listed on the ASUS Support site dated 2014/03/14:

“Version 10.18.10.3412
“Intel Graphics Accelerator Driver V10.18.10.3412 for Windows Win7 32bit & Win8 32bit & Win8.1 32bit—(WHQL).
“Intel Graphics Accelerator Driver V10.18.10.3412 for Windows Win7 64bit & Win8 64bit & Win8.1 64bit—(WHQL).”

http://dlcdnet.asus.com/pub/ASUS/misc/vga/Intel_Graphics_Win7-8-8-1_VER1018103412.zip?_ga=1.238385672.943984447.1468973670

The link will cause your browser to download a .zip file “Intel_Graphics_Win7-8-8-1_VER1018103412.zip”.

You’ll probably need to extract the contents of the .zip file to a folder then run “setup.exe” to install the driver.

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Ooops, my bad.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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Well I tried it anyway, but no joy.

I looked and my display driver is Intel HD Graphics 4600, v10.18.10.3412

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I just tried to do the Windows 10 upgrade and the Upgrade Assistant reports that “The display is not compatible with Windows 10.”

In your attempt “to do the Windows 10 upgrade” have you used the Media Creation Tool? I had a similar problem in that the video card in a computer I was wanting to upgrade was incompatible at the time I first tried the upgrade. The GWX upgrade method remained unconvinced even when I later installed a newer (compatible) video card!
So, I finally used the MCT to create an install thumb drive, then I tried again. That time Upgrading worked (and the video card works fine)!
Just saying…

Image or Clone often! Backup, backup, backup, backup......
- - - - -
Home Built: Windows 10 Home 64-bit, AMD Athlon II X3 435 CPU, 16GB RAM, ASUSTeK M4A89GTD-PRO/USB3 (AM3) motherboard, 512GB SanDisk SSD, 3 TB WD HDD, 1024MB ATI AMD RADEON HD 6450 video, ASUS VE278 (1920x1080) display, ATAPI iHAS224 Optical Drive, integrated Realtek HD Audio

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I’ve never heard of the Media Creation Tool. Was the thumb drive Win 7 or Win 10? And did you upgrade the thumb drive then install it? I’m obviously confused right now, but this sounds like it might work for me if I can figure it out.
Thanks.

Edit: I just found out about this page: http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/overcoming-windows-10-upgrade-failures/682df9cf-aecf-4d52-8df7-19e9f8dba4cc. It is called Overcoming Windows 10 Upgrade Failures and does use the Media Creation Tool. It looks extensive, so it may take me all day to actually try it out. (I do work for a living, too. 🙂 )

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You can download the Win 10 ISO from https://www.microsoft.com/en-gb/software-download/windows10 and create either a bootable USB or DVD using Windows USB/DVD Burner Tool.

https://www.microsoft.com/en-gb/download/windows-usb-dvd-download-tool

However, before creating a bootable USB you will need to determine if your machine can boot from an USB Flash drive.

To normal upgrade using the media, you first have to boot up Windows and then insert the media to run the setup.exe.

You would need to boot up with the media if you were doing a clean install which would wipe your C: drive.

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…

However, before creating a bootable USB you will need to determine if your machine can boot from an USB Flash drive.

To normal upgrade using the media, you first have to boot up Windows and then insert the media to run the setup.exe.

You would need to boot up with the media if you were doing a clean install which would wipe your C: drive.

The OP wants to upgrade to Win10 from Win7 SP1 or Win8.1, so the upgrade must be run within the existing version of Windows NOT after booting to a USB drive or DVD.

If setup is run after booting to a USB drive or DVD there will be two choices: “Custom Install…” or “Upgrade…”. “Custom Install” deletes everything off the OS partition and will probably not activate after setup completes (particularly w/ Win7) – I have tried “”Upgrade” a couple of times but that just resulted in a message to reboot into Windows and run setup from the installation media.

The proceedure that works is to create installation media (best 8GB USB Thumbdrive or DVD), then while Win7 or Win8.1 is running insert the installation media, go to the drive that has the Win10 install files and run the setup application (“setup.exe”). Win10 setup will give you the choice of keeping your files and programs or deleting your files and programs (choose the former).

Use the “Media Creation Tool” to create installation media: https://www.microsoft.com/en-au/software-download/windows10

45033-MediaCreationTool

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A couple of words of caution, make sure you have an image/clone of your HDD first and make sure you have a USB stick with a minimum of 4 GB ( I used an 8 GB USB stick to be safe ).

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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I think I said that in my post but Win 10 on a clean install, it will now activate with the COA key on an OEM machine.

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Well I got an answer from a forum on the Microsoft website. It was blindingly simple. I changed the display resolution to 1024×768 and the upgrade went flawlessly.

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I wish it was that easy on a laptop – I can just about click on the Aero button to revert to the desktop since upgrading to Win 10.

Are you able to increase the resolution after the upgrade ?

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I wish it was that easy on a laptop – I can just about click on the Aero button to revert to the desktop since upgrading to Win 10.

Are you able to increase the resolution after the upgrade ?

Yes. Settings>System>Display>Advanced Display Settings

Jerry

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Yes. Settings>System>Display>Advanced Display Settings

Jerry

Yes, I know how to change the resolution, but it doesn’t help on a laptop.

What I meant by my question, did reverting to the original resolution after the upgrade cause any problems ?

I could have worded it better.

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What I meant by my question, did reverting to the original resolution after the upgrade cause any problems ?[/quote]
Only that one or two of my apps had resized themselves and I had to stretch them back out. No problem at all, really.
I don’t think there was ever anything actually wrong other than a flaky upgrade assistant. It just needed to be faked out.

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Are you able to increase the resolution after the upgrade ?

Yes, I immediately went back to 1920 x 1080.

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Upgrading using a CD/DVD/USB stick made from Media Creation Toll does not check video card and the screen may not appear correctly. Have a Win 10 driver available and install it after upgrade.

Win 7, 8, and 10 drivers are not installed the same even if the driver package has the same name. EVGA has that so must reinstall using the correctly named one.

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Thanks for the clarification.

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