Replies

Well, good luck anyway.

Despite mycommerce.com originally telling me that they couldn’t help with the situation due to the amount of time that had passed since the original order was processed, they decided to send daossoft support the following email anyway;

—————- 8< ——————

From: MyCommerce Order Support
Date: 2016-12-25 03:23
To: support
CC: ME
Subject: MyCommerce, 1st Technical Support Request Order Number xxxxxxx-xxxxxx (xxxxxxxxxxxxxxxxxxxxx)

Dear Support,

Customer order ID: xxxxxxx-xxxxxx
Customer's Email Address: My Email Address

Customer already emailed you multiple times and customer is requesting
for technical support for the product they purchased.

Please respond to the customer regarding their request and copy us in
your message so that we know that the customer has been assisted. If we
do not receive a response from you within 2 business days, MyCommerce
will have no choice but to refund the order.

We are copying the customer on this email. Thank you for your help in
this matter.

Sincerely,
Xxxxxx x.
MyCommerce Customer Service
ordersupport@mycommerce.com
http://www.mycommerce.com/faq
Email ID: xxxxxxxxx

—————- 8< ——————

Suddenly, Daossoft support finally decided to do something constructive, despite the fact that I'd told them that I had already found a way around the problem.. He sends me this;

—————- 8< ——————

From: support [mailto:support@daossoft.com]
Sent: Monday, 26 December 2016 2:07 PM
To: ME
Subject: Re: RE: Support request now being ignored?

Hello,
You can check this full version: http://www.daossoft.com/xxxxxxxxxxxx-2014-10-xx/password-recovery-bundle-advanced-xxxxxxxxx.exe
This is the full version and didn't need enter the registration code.

Best Regards.
________________________________________
Daossoft Team
Email:support@daossoft.com
http://www.daossoft.com

—————- 8 2 years ago.

I was fully prepared to spend a considerable amount of time and money retaining a lawyer in Daossoft’s country of origin to fight this matter on my behalf because I am big on principal and making sure people do the right thing, MyCommerce’s involvement saved me not only a considerable amount of money, but time and additional aggravation as well.

So Thanks to MyCommerce for being so helpful. Their email to Daossoft seemed to get them to finally take my support request seriously and finally provide a solution.

Cheers..

Andrew

Just a final comment on TweakBit Software ( in particular, their “FixMyPC” and “File Recovery”

As I wrote earlier in this thread to “satrow”

[Quote]Very useful information that kind of mirrors my own Google research on the product. Well, I purchased both products to run in a VM because I didn’t want to risk my customers machine so given they offer a 30 money back guarantee, I think I I’ll be taking them up on that and advise my client to do the same after I uninstall it for him.[/QUOTE]

Well I went ahead and asked for a refund on both products that I’d bought using the relevant section of their page (using Avast’s SafeZone Browser of course) and I must say I was quite surprised. I received an email 24 hours later apologising that the software didn’t do what I was hoping it would do for me and refunded the full amount I paid to me without argument within 48 hours of my refund request. I originally paid for the products via my business PayPal account received a notice from PayPal that the refund was received soon after.

I suggested my client do the same, but he’d purchased it much earlier than he first admitted to me, so he was well past the 30 day period the Money Back Guarantee is valid.

The software may not be great, but the honesty of the company in honoring their terms of purchase must be acknowledged and commended.

Cheers..

How do the fees compare?

cheers, Paul

Hi Paul,

No Monthly fees for having and / or using the device

The transaction fees structure (regardless of which type of card is used – MasterCard/Visa/Amex etc. can be viewed here;

https://www.paypal.com/au/webapps/mpp/paypal-seller-fees

As I said, not the cheapest I came across, but miles ahead of using a Bank solution who slog you a monthly charge regardless of the fact if you have made a Credit Card transaction or not.

May not be the best solution for all Small Business folks, but suits me and I’m happy with it.

Hope this helps..

Andrew

”Microsoft Partner…” & “Norton SECURED” – yeah sure (liars).

Might write both Microsoft and Norton an email and see if they’re faking membership. I would imagine they wouldn’t take it kindly if they are

IMO it is generally a mistake to second-guess such highly-reputable programs as Malwarebytes (MBAM) – if MBAM detects PUPs/adware/spyware/malware/rootkits or blocks a suspect web link you can take MBAM’s advise with great confidence.

Indeed.. I have a lot of faith in MBAM which is what prompted me to do some research on the products, even testing them out myself by actually buying a copy of both to try on Win 7 PRO VM. :wacko:

Thanks for your input Coochin..

hpHosts, part of the MBAM group and supplier of a large part of the MWAC blocklist, gives the reason for the Tweakbit block as MMT: misleading marketing. MBAM detects the setup file for FixMyPC as a PUP:Optional.

Here’s another ‘tool’ (looks like an internal downloader run from a setup.exe) that contacts/downloads from the Tweakbit site, as rated by Virustotal (see the Behavioural info tab): https://www.virustotal.com/en/file/51a045059eec215e7b6d2e027dc92ef071bea70283153a2d826fb1a0d5aa0f44/analysis/

Very useful information that kind of mirrors my own Google research on the product. Well, I purchased both products to run in a VM because I didn’t want to risk my customers machine so given they offer a 30 money back guarantee, I think I I’ll be taking them up on that and advise my client to do the same after I uninstall it for him.

Comments at WOT might be useful too: https://www.mywot.com/en/scorecard/www.tweakbit.com

This link provided a huge amount of insight and feedback from users of their products and proved very useful. Thanks very much for pointing that one out satrow.

Best regards..

Thanks for the link Sudo15.. That might turn out to be very helpful indeed.

A bit??? C’mon mate! Surest way to slow a Windows PC down is to install some Symantec (Norton) software.

I confirm my experience with Norton / Symantec products have been similar to yours over the years and removed many copies of their software over the years to resolve poor PC performance, which at those times it most certainly did. That said however, I can not in good conscience recommend to people that they should avoid their AV solutions as I stopped using them myself for several years now and I only make suggestions to people about AV products and other solutions regarding software that I have rather extensive experience with myself.

Cheers..

I sometimes get a zip file that Explorer won’t open, 7zip to the rescue every time.

No arguments here. On my own main work box I’ve replaced most of Windows built in explorer’s functions with Directory Opus Pro but have configured that to leave the default compression utility as Winzip – can’t remember ever striking an archive I couldn’t open unless it was corrupt for some reason.

Like you though, I still run into problems with Explorer not being able to open a zip file from time to time (usually a .zipx) on my stock standard VM’s that are kept fully up to date with Microsoft updates and patches. It’s a pain and I need to revert to 7-Zip or WinZip depending on what I put on the VM every time. Microsoft should either just leave compressed files to be handled by utilities designed to handle them or keep their ruddy compression algorithms in Explorer more up to date imo.

It was probably a couple of years back now that after some of Norton 360’s Definitions updates that there was a conflict between it and MBAM.

Interesting.. I think I actually remember that problem because I’d just installed MBAM Pro (Trial) to half a dozen workstations in a small business I was doing some work for, though it wasn’t Norton 360 they had installed but some other version of Norton or Symantec AV.

The conflict caused them some grief and the company director called me and demanded that I uninstall “that bl**dy new program” I had put on everyone’s machines including his. I did this immediately did by remotely logging into every workstation and uninstalling the MB Pro Trial at no charge.

Though I later tried in vain to explain that the issue caused wasn’t entirely MB’s fault once the problem had been resolved, he wouldn’t have a bar of it. Absolutely refuses point blank to consider trying MBAM again to this day. Shame, because they’re missing out on some excellent additional protection imo, but I guess for some people it’s once bitten, forever shy.

Symantec brought out a workaround fix but I found it just as easy to uninstall MBAM – they eventually resolved the conflict so I’m wary of a Pro new MBAM running alongside of Norton Security.

I’d have to go back through my records to figure out exactly how many, but I know for a fact that I have current clients running NIS and MBAM together quite happily. I personally don’t use Symantec’s AV solutions anymore because I’d always found them to be a bit heavy handed on system performance impact after default installs, though I’ve never denied they produce very good AV protection.

It is this sort of ‘support’ which causes people to move to alternative programs – in this case 7-Zip….

Indeed, I too have 7-Zip installed on my machine, though I use WinZip as my main compressed file handler. I couldn’t even begin to estimate the amount times I’ve installed 7-Zip to price conscious clients over the years. It’s a great product – no doubt.

Hi All,

Just remembered an article I’d read that was quite interesting and had some suggestions for solutions to the Windows 10 Upgrade..

It’s Titled “16 Windows 10 Anniversary Update Issues & How to Fix Them”

http://www.makeuseof.com/tag/16-windows-10-anniversary-update-issues-fix/

Have a read.. might help solve a few things?

Cheers..

Do you mean on this forum? I can’t see where that happened.

Hi Bruce,

Just did a search and I can’t seem to find it anymore either.

I’m certain it was on this forum, though not sure how long ago. Is there a way to do a search on ALL posts you’ve participated in here?

Are entire threads ever deleted at this forum?

Curious.

Cheers…

Andrew,

Like you I’ve had zero problems and no performance problems using a multi-layered approach:

For the OS:
Windows Defender
MalwareBytes Premium
EMET 5.5
WinPatrol Plus
Windows Firewall
Hardware Firewall w/SPI (Cisco Router)

For the Browser:
uBlock
NoScript
Disconnect
Privacy Badger
Flash Block
HTTPS Everywhere

Thanks RetiredGeek. I always find it interesting to see what combination of security others use to protect their systems.

As for myself, in the way of Browser Protection, apart from the products I’ve already mentioned, I have Adblock Plus and Privacy Badger installed to all browsers. Both serve me well.

And let’s not forget a robust Imaging strategy using Macrium Reflect! along with my limited faculties between the ears!

Hehe.. Same here, except that I’ve chosen to rely on Acronis True Image instead. It backs up my entire System Drive (Incremental) on a daily basis.. Every morning about 4 or 5am from memory. Though I am about to switch to a Cloud Backup solution. I’ve installed BackOnline’s solution (https://www.timg.com/solution-type/cloud-online-backup/) to a few clients servers and it does a great job, with them even sending / providing a 4TB USB 3.0 drive to do the first initial backup to and send it back to them free of charge.

I’d like to stick with my Acronis solution that I’ve been using for years and has served me well, though after recently contacting them yet again about the lack of seeding options in Australia, I got this response..

From: Axxxx Xxxxxxxxxxxxxx [mailto:xxxxxxxx@acronis.com]
Sent: Saturday, 10 December 2016 4:58 AM
To: andrew@xxxxxxxxxxxxxxx.com.au
Subject: RE: [Case 028xxxxx] Acronis losing sales by lack of Seeding Facilities. [ ref:_xxxxxxx [ ref:_xxxxxxx._xxxxxxxx:ref ]

Dear Andrew,

I got the response from Cloud Director that Initial Seeding is planned for Australia in Q2-Q3 2017 (not earlier unfortunately).

If there are any questions, I am happy to help!

Thank you

Axxxx Xxxxxxxxxxxxxx | Expert Team Support manager

I’ve been after them to provide seeding facilities in Australia for years.. It’s always been available in the US. Seems they’re finally starting to take the suggestion seriously, though why it should take so long to implement is a mystery. In the meantime, BackOnline (now TIMG) pay me handsomely for every client I refer to them that requires Cloud Backup and Disaster Recovery protection for their server(s) when they have TB’s to backup and uploading an initial backup is simply not an option. I mean, as I pointed out to Acronis (which they’ve no doubt verified via my Affiliate Account with them), I’ve installed hundreds of their product, mostly to home users over the years – and in the same time, they’ve lost at least >50 sales to Medium to Large business owners who are now with TIMG.

Oh well.. Their loss

At least he didn’t claim it was a typo!:

“Is This Something That’s Going to Haunt Me the Rest of My Life?”
What it’s like to be the IT guy who accidentally helped Russia (maybe) hack the election.

LMAO!

Thanks for that link Bruce.. That was an amusing and interesting story that made me laugh out loud for real in parts.. hehe The lengths people will go to just to not admit they made a mistake

Cheers…

My temporary internet files folder, C:UsersDesktopAppDataLocalMicrosoftWindowsINetCacheIE, is “empty.” Empty is in quotes because when hidden files are exposed, there are a few amounting to less than 2 MB. What is more than a little bothersome is that Window’s own Disk Cleaner reports 1.75 GB of temporary internet files. Further, it doesn’t “delete” these apparently non-existing files. Is this a real problem, or might I be messing up?

After all the aggravation I apparently caused the last time I suggested this utility, I hesitated before posting this reply :p

But I decided I’m going to take the chance and run away if people start abusing me again

I recall some time back that I had struck a similar problem on a clients Windows 7 64-bit machine. I was working on it remotely using LogMeIn Rescue that I’ve been subscribing to as my main remote repair tool for about 8 years now. I tried just about everything suggested in this thread and nothing seemed to work. Hidden system files was turned off so that wasn’t the problem.

I eventually ended up downloading and installing Piriform’s Ccleaner Professional “Trial” to his machine from here;

https://www.piriform.com/ccleaner/download

I installed it, ran its “Cleaner” option with default values (didn’t change a single setting) and let it do its stuff.

For the heck of it I also ran it’s Registry Cleaner on the machine, backed up changes before I allowed it to clean and re-booted the clients machine.

When LogMeIn Rescue reconnected my session, I then ran the built in Windows Cleaner again and lo and behold, the TONS of Temp Files it had been reporting but wouldn’t remover were now gone.

Now please don’t scream at me people..

I know many of you think this utility is useless and causes more problems than it solves, but that’s not been my experience and after everything tried, perhaps dapster can finally get some releif?

After all, what does he have to lose? There’s a backup of all registry changes by Ccleaner and there’s also System Restore to completely reverse all and any changes CCleaner will make to Temp files.

Hope this helps..

Andrew