Replies

I set mine up on an old laptop. Power goes out and the phone service still worked.

Uh, surely you don’t mean that the MJ worked without power?

DC

I’m running our Magic Jack on the computer I was using when we first bought our MJ — a 900MHz Duron with 376 megabytes of RAM running Windows XP Home — and it’s always worked fine as long as the CPU isn’t being asked to do anything else (which, of course, it no longer is) even when our connection was only one step above dialup. When it was our main system, though, anything from live “gadgets” on the screen to loading up the calendar or calculator would cause the MJ audio to break up. I’m sure your wife’s laptop is miles beyond my “dedicated phone server,” so memory and connection speed probably aren’t the cause of her problems. I’d suggest taking a look at the Task Manager to see what other programs and processes are running, especially things like “Instant Messengers,” Skype and live weather, etc. gadgets.

Just wondering – is the hard drive in the computer you’re using for MJ of the 5400 RPM type? If it is, and you’re having no problem, then I can eliminate that as a possibility…

Thanks,

DC

MagicJack now has a new one called MagicJack Plus that works with your computer is off.

I’ll have to check that out – sounds like it would solve my wife’s problems.

Thanks,

DC

I looked into various VoIP solutions and went with voip.ms for the service and a Snom 370 for a real VoIP phone. I don’t like to be made to keep my computer on.

I’m not crazy about having mine on 24/7 either. I’ll check out your solutions.

Thanks,

DC

I also use MagicJack.
It works fine on my desktop and laptop.

I’m attaching a PDF file here that I once got on the MagicJack website that may solve your problem.

I know it’s mostly about Audio quality but the setting changes it reccomends may help.

Hi,

Well, I’ve been down that road; tried every Magic Jack customer service reccomendation and add-on file, upgrade, reinstall, etc. Got rid of all of it and just started from scratch. MJ customer service tries to help, but they’re like most customer service call lines: an exercise in frustration for all involved.

Thanks anyway,

DC

I would suspect, as Gerald states, the ethernet cable is just faster than wireless mode, especially on an older router.

I’m hoping that’s what it is, since it’s the simplest solution. I guess we’ll find out this weekend when I get a chance.

DC

DC,
Hello… Was talking about physical size ( not capacity) [SNIP] Regards Fred

Ah, yes… I see said the blind man.:rolleyes:

Hello dconn, and welcome to the Lounge!

I have never used MagicJack, but I have a couple of questions. Is your desktop connected to your router/modem via Ethernet cable? and is your wife’s laptop connected via WiFi? If so, that may possibly explain the differences in performance, particularly if you are using a Wireless ‘G’ router rather than the newer, faster ‘N’. Try connecting her laptop via Ethernet cable to see if things run better for her.

You can check the specs on MagicJack, but I bet 2 GB RAM is fine.

Well, the router is N type. My techno-geek son tells me the router isn’t the issue, and he doesn’t think it’s the RAM either. I would think 2 GB is sufficient, but… ? I’ll try plugging the ethernet cable directly (I don’t know why I didn’t think of that before), and we’ll see what happens…

Thanks,

DC

DC,
Hello…and welcome to W.S. Lounge…My question is how are you (Both) connected to the Internet? Same modem type, same browsers, etc. I know that laptops have a smaller HD thus are slower than their big brother desktops … but it shouldn’t make a huge difference. :cheers: Regards Fred

Hi Fred,

Actually, my wife’s laptop HD is bigger than my desktop system… but I don’t think it should matter anyway, since Magic Jack isn’t installed on a HD.

Cheers backatcha!