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Hello… When you say “Auto-repair”…. what exactly did you try? If the problem is a “corrupt file” you can run “sfc /scannow” (no quotes) using an Elevated Command Prompt .. This will repair corrupt files….Also you could order a (OEM) disk from the manufacturer ..I did this once with HP… Regards Fred :cheers:

I’ll try your suggestion, thanks. “Auto-repair” was referring to what was running automatically when I attempted to boot the laptop, which I believe leads to the “System Recovery Options” menu after it failed. I tried restoring to an earlier point, but several interations of that did not help. I also tried launching recovery that from the Paragon recovery menu (although not directly — I think it was when I used it to boot from the recovery partition).

The sad thing is that my friend bought an extended warranty from Best Buy, which they can apparently pull up on their system, but she does not have the “official” receipt or whatever due to several moves in between the time she bought it. Best Buy does not seem interested in helping without the receipt.

The Toshiba should have a recovery partition. What you’re talking about will work, so long as the versions match and the ISO you downloaded is OEM. But you should start looking for Toshiba drivers; they won’t all be available through a generic ISO.

It does have the partition, but it apparently cannot do the repair, because the auto-recovery that kicks in when the laptop boots reports that it cannot. Oddly, though, when I used Paragon’s recovery utility to boot from that recovery partition directly, it aborted with a message that it was the wrong version of Windows (despite looking like it was the same recovery utility that runs from a plain, unaltered boot).

Also, there are actually three partitions and I thought this was odd, but don’t know enough about Windows 7 setups. I’m attaching an image of what it found. Is this normal for Windows 7 or does that small partition 0 look suspicious?
29033-DSCF7316

If you already have a legitimate OEM disk with a product key…

That’s would be the key phrase. The key is on the laptop, but it did not come with an install disk (apparently confirmed by Best Buy when the friend took it to them).

I’m downloading the Home Premium 32 bit in case she can’t find her original disk (and hoping the key is somewhere on the laptop). I think this is the correct flavor, but is there any way to tell if it was actually a 64-bit version? I can probably rig up a Vista or XP boot CD just to get into the primary disk and look around, but if there was something easier to do (maybe Toshiba support has the S/N on file) that would be good to know. Thanks…

Hello… You can try booting into safe mode and running Malwarebytes Free Malwarebytes Free If you have to download MWB to a flash drive and run it from there… It’s worth a try:cheers: Regards Fred

PS: In the future do not “X” out of these type of things They are configured to load when you do this …Instead use “Task Manager to “End Process”

I should have mentioned that it won’t boot in safe mode either.

Was the “do not ‘X’ out” message intended for me? I’m not sure what the context would be. (Edit: You were probably referring to the original “update” message. I’ll definitely be advising my son about that.)

Thanks!

Although I was planning to try sending the update via email in the future, in this case the file was a simple download from my web site with instructions to save but not open it. However, the MIME-handling section did not seem to cover zip files. Thanks anyway…

…the problem cleared up on its own a couple of hours later. Firefox’s temp files on that PC are limited to 10 megs, so I don’t know if that would have helped (but I hit the button anyway, just in case).

Welcome to the Lounge!!

Have you tried emptying your TIF?

Can you connect to the router management web site from the affected PC?

See Winsock Fix for 98 for a more drastic fix.

Joe

Okay, I just noticed his name in the fine print at the bottom. But it seemed odd that he wasn’t on the staff page (hard to miss that haircut).