Replies

Hi Carl:   I am aware of the built in programs in Windows7 like the firewall,but this one is new to me-I assumed a Windows AV was included in the OS. Downloaded and installed it. Just occurred to me that I hadn’t mentioned I have Sandboxie as well,which I have used for many years. I am aware that you have to disable it when making permanent program changes. I am sure it as saved me from some viruses.

Carl,you guys are amazing. It is Greek to me for the most part,but I really appreciate your efforts. Just been plowing through your theories. The only new thing I have to report is that I have installed the trial version of Malwarebytes,and run several scans which have come up clean.

Thanks,Carl,I will try in the morning.

Hi Carl: Worked like a charm! My next question is how do I take advantage of this? Thanks very,very much,by the way!

Hi Carl: I only know that I looked in Windows Firewall,and didn’t see Tbird listed as an allowed app. Yes,I am getting mail from MS Hotmail- just sent myself a test email. I deleted Avast! on the chance it was involved,but that didn’t change anything. Attaching the tracert per your request.

FWIW,I just checked my Windows Firewall settings,and Tbird is not on the allowed program list,which doesn’t make sense,as I am receiving email normally.

Hi Bob99 Just got in from raking,and found your post. Here is the tracert that just completed.

Well,Malwarebytes found no malware,just some PUPs which I quarantined just in case. Back to square one. What I don’t understand is why TB cannot communicate with the Shaw servers when the correct ports are being used.

Thanks,Carl,we are on the same page as far as server settings goes. I double-checked and applied the suggested settings without luck. Got the same old time out error. I just downloaded and am running Malwarebytes on the off-chance I have picked up a virus.

Hi Carl. Sorry for any confusion. I mentioned Hotmail because that gives me full outbound and inbound email through Outlook.com. My Shaw account is a separate email service/ISP provider,and right now,it can only receive emails. I am using Thunderbird as my client email program for Shaw mail. I phoned Shaw,but they cannot help me with 3rd party programs like Tbird. Shaw has their own webmail service (which works fine-I checked earlier today) that is the same account as the one I run Tbird on,which doesn’t help with my Tbird problem. Shaw webmail is handy if I am staying out of town,and can go to the Shaw website to check for messages. I don’t carry a smart phone,only an old “pay as you go” flip phone for emergencies when on the road. There are plenty of companies here who can straighten it out for a fee. Being a skinflint,I have been trying to fix it on the cheap.

Alex5723 wrote:

Just tested from Israel.

You seem to have a DNS problem (your ISP , VPN, ) change DNS OR check network settings.

Run tracert 64.59.136.142

Thanks, Carl. I don’t have a VPN,just Sandboxie,which I shut off when investigating this matter. At least you have given me a lead,which I am grateful for. My outgoing server seems to be configured correctly. At least I can receive mail,which I respond to on my Hotmail account.

Hi Carl: got the attached reply.

Hi Carl. I got the attached when I pinged Shaw.

Hi Carl: TB worked great until the 24th,I recall,when I got the 91.2.1 upgrade. Not that tech savvy,I just know there is about a minute delay when I press “send”, and then I get a pop-up saying: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.shaw.ca timed out. Try again. Thanks