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Yeah, I would tend to agree at this point. I’m rapidly losing hope that this can be fixed without a reload but hey, at least if it needs it, I can work with the vendor to have that line of business tool migrated to a VM, as it should have been setup with originally. Silver lining I guess.

Thanks for your help!

Sadly, creating a new admin account didn’t help. Had a good feeling about that one but alas no. Disabling Webroot didn’t help either.

I’m curious, do you have any examples from the logs of where the registry errors are? I’m just curious if I can see where it’s getting held up. Perhaps I can compare those registry entries against a working server.

Thank you again.

Hunh, registry errors? Very interesting. I can definitely make another admin user and try it that way. I’ll give that a try first and see the results. The anti-virus hasn’t been a problem on the other servers but it’s certainly easy enough to disable here as well. Thanks for the suggestions! I will definitely report the results.

Yes sorry, I forgot to mention that. I did download the update manually and sadly got the same result. This has happened for a couple of months now.

I know having Internet access is not best practice. It’s behind a corporate firewall and due to the limitations of this small business, this is an unfortunate requirement.

Good to know about Zip files. I tried to attach a .7z but I guess it only likes the older school Zip files. I’ve attached the two logs in a Zip to make things easier.

I can certainly do that and I might. My bigger problem is I don’t know where to go from here on a fix. I’ve tried every solution I could research and nothing’s working. My hope was that someone might see something obvious in the logs that I don’t or has an idea of some specific things to search for that might glean some insights.

Hey Susan!

This system is A DC (not the only DC), DNS, DHCP, a file server and runs a line of business application. The latter is what will make reloading this machine a real nightmare.