Replies

Thanks again for your help.
The error 394 is occuring in IE as Office is not working at all. All of the icons are there but absolutely nothing happens when I click on. I think this might be something for the repair guy.
Thanks again
aussie

Yes I see your point and I was a little reluctant to do this, but as the advice came from someone who appeared to know what they are doing I did it anyway. Also the errors had been occuring for at least a week, we had tried lots of things that didn’t work, so I guess it was a last resort. Also I am getting a message: Runtime Error has occurred. Do you wish to debug? Line:394 Error: Invalid argument. Do you have any clue what this means and if I have to act on it. I have clicked on Yes a dozen times and No a dozen times but it keeps coming back.

Thank you again for your suggestion. Will try it shortly.

Just to confirm your question about what happens with Office.
I install (after uninstalling and checking to following for remnants and deleting them if they are still there:
c:program filesMicrosoft Office deleted Microsoft Office
c:windowsapplication datamicrosoftOffice deleted Office
c:windows 2 files Msoffice.—&Msoffice.ini deleted Msoffice.ini as other file not there

I did this on the suggestion from someone.

After install, I restart computer, and whilst Office is going through the second part of install the 6 errors appear each time.
I click ignore at each message. At the end of it I click on the Ms Outlook desktop icon (as instructed by install program), the Windows installer comes up and gathers info and then I get a message that ‘ the operation failed due to an installation problem. Restart Outlook and try again.If problem persists,please reinstall.
If I go Start/Programs/Excel /or Word the mouse pointer changes to hourglass for about 3 seconds then disappears, and nothing happens.

Will now have a look at the links you posted. Thank you for your time.
aussie

Hello again
I downloaded the MDAC program, I am assuming that all I had to do was save it to my desktop, then open it when it finished download. It then told me to restart my computer which I did, I then tried to open Microsoft Outlook, then Excel, then Word, but no luck.
Any more suggestions welcome.
Regards
aussie

Thank you again for your help, will give it a go now and hopefully have a solution.
Regards
aussie

Hello again
I have tried all suggestions so far and I am still getting the same 6 messages.
Any more suggestions would be greatly appreciated.
Regards
aussie

I followed your instructions and the Internet header information went as follows:
X-EMS: wait 20s through to X-EMS: wait 270s in increments of ten
then X-EMS: wait 271s through to X-EMS:wait 311s in increments of one
There were no details on the general tab.
I am really keen to find out what I can as late last year someone was sending me anonymous emails with 100’s of colour
photos in them at the rate of 15-20 per day and each email took about 20 minutes to download. We only found out who sent them by accident as they told someone who told me.
I may be paranoid as I think they learnt their lesson but still, I would like to know.
Any suggestions greatly appreciated.

Thank you so much for the above info. I will print out your instructions and give them a go. Will take me awhile as I don’t really have a clue but will let you know how it went.
Thank you again
aussie

Hi Alan
Thank you for taking the time to help me. I have gone to the link that you gave me and I tried the resolution for cause 2 but same thing happened with the errors. Now I am going to try the resolution for cause 1 but as I am totally incomprehenso with the computer, the first step says ‘rename the following files: C:Program ………’ etc etc. OK dumb question I know, but how do I rename the files ? and the files they mention aren’t EXACTLY the same as the ones coming up on my screen.
What do you think I should do?
Also, I have thought about getting A CD from repairer or getting him to change my OS back to 98 but as I will definitely be getting a new computer in next few months, and the fact that I have heard that repairer is going out of business due to tax avoidance issues I really can’t be bothered with the hassle. I don’t think he would care too much about my problem as he has plenty of his own, if he is still there that is.
Thank you again
aussie