Replies

Your friend’s problem isn’t the same as what’s been reported here. I have seen other systems that have a problem when trying to plug-and-play eSATA drives so that they have to be connected at boot time.

The Western Digital problem seems to be unique to them.

Actually USB connected external drives have had quite a few problems reported here.

Did you look at the KB article? That says the patch is for Internet Explorer 6 Service Pack 1 (SP1) with the following operating systems: Windows 2000 SP4.

Unless you made a typo, something’s very wrong.

Since I’m buying the Upgrade Win7 version, does your reply mean that I would need to also buy the full Win7?

No, but you can’t use both the 32-bit and 64-bit versions on different systems.

The other software *wouldn’t* have interfered on a clean install (clean boot has nothing to do with it) — that’s the whole point! SnagIt would have installed and worked perfectly, allowing the user to conclude that some other software is interfering with the install. Exactly which piece of software would still be a question, but a app such as PC Tool’s ThreatFire would have been waaaay up my list as potential culprits.

Please explain why a clean boot wouldn’t have done the same thing.

Have you rebooted your cable modem? Unplug it for 30 seconds then plug it back in. You might have to remove its backup battery to do that.

Sounds like the MyBook was getting away with a slight deviation from the hardware standard before Windows 7.

Has anyone contacted Western Digital?

Maybe you need a hard modem.

A new, supported, fax modem card is going to cost around $20 or less.

My original post stated: “When I come across perplexing and persistent problems like this (I’m like you and won’t give up), I try it on a clean install. I either create a virtual environment using something like Windows Virtual PC or I restore a clean image of my OS using Acronis True Image (then restore my current environment afterward).”

A true clean install requires some effort, but pays off many times over when situations like this arise, and does provide a clean install for every product. A clean boot did not help this fellow at all because he had other interfering software. If you fire up a virtual machine with nothing but the OS installed, then try installing your software, you’ll know a lot more. For example, if he *had* installed SnagIt on a clean image without any 3rd-party software, it would have installed just fine, thus leading one to suspect other installed software in his current/main configuration.

I guess I don’t understand why this is so difficult to understand. It’s Troubleshooting 101. Isolate the problem. Can’t do that when you have a hundred different apps, utils and tweaks in your current environment. Any one of those items may be the culprit. He (or TechSmith support) eventually discovered that it was his security software that was preventing the install. I was simply trying to provide some help. He can take it or leave it (the latter of which he did). Fine. To each his own.

You say, “A clean boot did not help this fellow at all because he had other interfering software.” How would the other software have interfered if he did a clean boot? It never would have been in memory.

But the point of the clean install was to troubleshoot the failing SnagIt install! You are probably correct, but it’s still lunacy.

No, you don’t need to do a clean install, just a clean boot.How would you do a clean install for every product?

Are you running any other applications successfully? Since all browsers crash after a period of time, I’d say your problem is faulty memory.

Did you register Windows 7? If not you shouldn’t have any problem. Even if you did it might work. At most you’ll have to call MS and explain why they should reset your first registration.

I have no problem with my 1TB Iomega eSATA. Have you tried replacing the drive?

Come on guys! The solution to a problem is not to throw everything out and start all over. Determine the cause and fix it!

You should be able to determine which program is causing the hang by looking at your event log.

I bought a Windows 7 Professional edition through the student discount for about $30 got the $200 hundred dollar edition professional. The download was fully official through microsoft and Iriver in an ISO format.

http://www.microsoft…/windows-7.aspx

My issues is I had a Vista 32bit os prior. I did a clean install and the new 32 bit OS Win 7 did not give itself a large partition to protect its original installed state. The partition it installed on my clean 500 GB drive was about 100 MB that I can not access. The files for the system seem to be in the easily accessible partition where all my media, games and text files are stored on the typical C drive.

Should I try to reinstall the Win 7 OS, or is this ok? I’m worried that I might accidently download something with a virus, or click on the wrong website and get a virus. The fear is if I get a virus I may not be able to save my system from corruption, everything being in practically the same partition and all.

I may not really know what I am talking about here, can anyone give me an answer to help me out, on whether the install went properly or not?

Windows 7 doesn’t give itself ANY partition. You have to specify them yourself during setup. Windows 7 doesn’t do anything “to protect its original installed state” except to set a Restore Point that will soon be deleted as others are created. Are you confusing that with the hardware manufacturers’ system restore partition? You need to create a drive image to do that yourself.

Wherever you install Windows is going to be your C: drive.

If you get a virus, having your data in a different partition is not going to help. You need a good anti-virus program. I highly recommend Sunbelt Software’s Vipre.

I will never buy another LiteOn DVD drive! I built a system using one then found it wouldn’t read the Vista install DVD-ROM. Their “support” was useless. They suggested it was a defective disk even though it was readable on an HP drive. I had Microsoft send me a replacement which also failed. Evidently the LiteOn didn’t support Microsoft’s copy protection. I swapped drives and installed Vista then swapped them back. The LiteOn drive failed six months later even though it was rarely used. That was a waste of $35.