Replies

Hi. For your next performance, some Scottish dancers would be a fine and complete performance.
Cheers.
Bslattts.

Temps after cleaning, cooler than 65-85. Off SpeedFan

HD0: 46C
Temp1: 51C
Temp2: 41C
Core 0: 52C
Core 1: 50C
GPU: 59C

Hi Guys, Well I did the dismantle and clean procedure. The day I put it all back together it crashed a couple of times, when left idle. If I remember to put it to sleep before I leave it, it’s ok, doesn’t crash. Please let me know which logs to attach, so we can get to the bottom of this problem. Thanks again for your help.
Cheers,
Bob.

Thanks for the advice Jerry. Yes I will do everything possible before taking it apart. First up I’ve put my big battery in, that lifts the back of the laptop about an inch off the ground. I checked all the intakes and outlets and they looked okay but it’s difficult to see the CPU fan. I checked Temperature yesterday, not under a big load but it looked good about 63C on idle and 72C under a small load. That’s a lot better than high 80s. I’ll need to buy a trestle table before I can strip it down coz not enough space at the moment. After all the tests looks like an overheat problem. Still checking.

Did you try blowing out the vents as I suggested earlier. Disassembling a laptop is a hairy procedure.

Jerry

Thanks for the advice Jerry. Yes I will do everything possible before taking it apart. First up I’ve put my big battery in, that lifts the back of the laptop about an inch off the ground. I checked all the intakes and outlets and they looked okay but it’s difficult to see the CPU fan. I checked Temperature yesterday, not under a big load but it looked good about 63C on idle and 72C under a small load. That’s a lot better than high 80s. I’ll need to buy a trestle table before I can strip it down coz not enough space at the moment. After all the tests looks like an overheat problem. Still checking.

I think it was my post you replied to , Patrick’s also just stepped in there with a breakdown of the ThermalZone data I dug out of the logs, looks like 100C/212F is too warm for your CPU!

Hey thanks Man. Looks like I’ll have to take the thing to pieces and clean it. Either that or leave this big fan on the desk. Which ever way is a pain.

Cheers
Bob.

Possibly, at 89C you’re right up agaist the processor’s thermal wall.

See if you can increase the fan speed with a software program such as SpeedFan, or a higher fan setting in the BIOS.

At any rate, you’ll need to keep an eye on it and see if it corresponds to the shutdowns/black screens.

Hey Man, Thanks heaps for all your help. I’ve got a heap of work ahead of me from Jared’s recent reply, so hopefully I’ll get to the bottom of the problem in a few days.

Does the laptop overheat?

I’ve just discovered that it does get a bit hot but today it got up to 89 when I was doing a memory diagnostic.

Do you think that could be the cause?

Usually runs at about 75C but last night when I was doing tests it got up to 85C. Core Temp says 90C is the limit.

If the dumps are that big, CCleaner is deleting kernel dumps too, turn off CCleaner’s dump cleaning.

Let’s see what info we can glean without waiting for the next crash, carefully read and follow the instructions here then attach the required zipped folder.

Thanks for your prompt reply.

When my Laptop crashes it doesn’t end with BSOD, it’s just a black screen. When I restart I get the the which restart mode message window 7 normally or Safe Mode. I choose Windows 7 normally without a problem.

Hi Super CLiNT,

Thanks for your time. I’m on the underside of the world from you so sorry for the delay.

POWER
I removed the battery after the first crash. It’s been on power only since then probably about a month.

DRIVERS
No recent updates. I’m downloading the latest driver now but it comes with this warning.
***Important!***

Please note, that the AMD Catalyst Mobility driver package can only be installed on specific AMD Enduro platforms, that are second generation AMD A-series APU, or third generation Intel Core family based.

Please note that all other platforms that do not include support for AMD Enduro Technology are supported through AMD Catalyst Mobility.

I’ve checked memory each time I have used sfc /scannow and Tweaking.com

I’m hoping this is not as complicated as it seems to be.

Cheers
Bob

Hi KritzX

Thanks for your time.

My laptop always runs a bit hot high of 71-75C but I don’t think it’s over heating. Then again I’m in Jakarta, which is right on the equator and I’m usually working in about 33C.

Cheers,
Bob.

Hi, Bob.

The bugcheck that triggered the shutdown was a 0x3B, usually a problem with a Windows Service, a driver or graphics driver.

Do you have any minidumps (C:WindowsMinidump*.dmp)? If you do, copy the last 3-4 to your Desktop, zip and attach them to a reply.

Hi Super Satrow,

Thanks for your time. I’m on the underside of the world from you so sorry for the delay.

I checked in Minidump and the folder is empty. But I have noticed over the crash period that when I restart and clean with CCleaner that there have been some pretty big minidumps deleted, up around 300 or 400 MB. So should I uncheck minidumps in CCleaner?

Thanks again.
Cheers
Bob.

Thanks JoeP517,

The problem was with a public network firewall setting I just had to turn it off.

I’ll just have to remember to turn it on when I use a public network.

After a couple of hours searching I found the solution.

Cheers,
Bslattts

Hi sumac.
I changed over from Pinnacle Studio 9 a couple of years ago. I’m now using CyberLink’s Power Director 10, there’s a later version available but I haven’t tried that yet. The 10 version is quite intuitive and I think from memory just as simple to use as was Pinnacle Studio 10