Replies

Hi Charlotte, and thanks for the response.

Yes, the icons do bring up the program. And since the Office 2000 folder is present in the programs window, then I can’t imagine why Win2K would not want to show what is in the folder. I worked around the problem, and I made shortcuts to put on the task bar,and as I did that, the files disappeared from the Programs window that you normally view those apps in. I made more shortcuts and then moved them to the Office 2000 folder.

I have only installed the Office 2000 suite so far, but it seems to do the same thing with every application. Tomorrow I will install different programs and see what happens then.

I am curious though, where would I look to see if there is a setting that is set incorrectly that might be causing this? I am new to Win2K.

Thanks,

Marilyn

Thanks for the information. I will try that. I thought I did that before, but not sure I held down the shift key when inserting Office 97 CD.

Thanks again.

Marilyn

Actually I have the Office 97 CD, and if my memory serves me, shouldn’t I be able to insert that CD in the CD-ROM at the appropriate time when it asks for it? But if memory serves me again, it seems that didn’t work last time and I ended up just installing the Office 97 Program and then the Office Update over that. Sure seems like a lot of trouble.
Marilyn

Hi Dave. I do have the Office 97 business edition CD which is a full version. But it is not installed on the laptop. It seems that at some point when trying to install Office 2000 Premium edition that on my old laptop it asked for the Office 97 CD to confirm that I owned it, but then it could not find what it needed to confirm that. I am supposed to get the new laptop tomorrow, so that will be the first thing I will do. I guess I could install the Office 97 version and then the Office 2000 over it, but that seems so redundant.

Marilyn

Hi again Gary,

I did as you suggested as well and put my shortcut to Templates in my My Documents folder. Now I have them handy and know how to open them as well, thanks to BAM. Thanks to the two of you.

Marilyn

Thank you, BAM

Right clicking the file in the Templates folder and then selecting “open” did the trick. Now I have a shortcut to Templates on my desktop and I can easily access the actual .dot file of my choice.

Marilyn

Hi Gary,

Making a shortcut to the templates folder doesn’t work for me. As I mentioned in my post, I have tried that before. What happens then is that when you open a template file out of the shortcut “templates” folder, you end up with a new document and not the actual template (.dot) file.

Thanks for the suggetion though.

Marilyn

Hi Uncle,

To answer your last question…no, I am using the same printer. And coincidentally, I’ve never had this problem crop up on my ink jet printer, but I also use it mainly for documents where I need to print in color.

It might be interesting next time it does this, to change printers after the error occurs and see if my ink jet printer prints the same error. It of course doesn’t use internal memory.

I will try your first suggestion too. I don’t use print preview that often, but maybe I will try to remember to do that next time before I print to see if that shows this error before it occurs. Sheesh, I am beginning to feel like Sherlock Holmes. But these litte glitches drive me mad until I figure them out. I do believe this has been occuring for quite some time though.

Thanks.

Marilyn

Hi BAM,

I will try your suggestion. I believe that I got new drivers when I upgraded my computer a few months ago. But I will see if there is anything new. I also bought this printer about a year ago, but heck if I can remember if this problem started before or after that purchase. My previous printer was an Epson.

Maybe I’ll give HP a call and see if they are familiar with this problem too.

Thanks so much everyone for trying to help me. If I resolve the problem, I will try to remember to come back and post the final solution.

Marilyn

Hi again JC,

I just checked my laptop which also has Word 2000 and it shows the little square as being one of the normal bullets. When you select the bullet format window, you are allowed to click on one of the seven bullets and then click customize and change the bullet font. You can select from many different font styles including wingdings of which I have four different windows to select. Some of the bullets that are on my laptop word are bullets that appear on my wingding list. So if I am choosing a wingding symbol as my bullet choice, that shouldn’t cause a problem.

Again, why does it let me print over and over again, and then decide on it’s own that’s enough.

I found a copy of the paper printed in error, and upon looking at the substituted bullet, the symbol replacing the correct bullet that I chose shows a little circle with a number 4 in the middle of it in place of my bullet. I don’t think that is a symbol on any of my lists.

Marilyn

Hi JC,

Well, I checked and “automatically update styles” was not checked. So that is not the problem. What I don’t understand is that I can print the document over and over again as I work on it and it will print just fine. And then about the time I want to print the finished product, that is often when it will print out a bad copy with messed up bullets. It did make sense what you said, but no cigar. 🙂

I can’t remember truthfully if it has done this using the regular bullets for the font I am using or not. Maybe next time I create a document I will make sure to use the default bullets and see if it makes a difference.

Marilyn

Hi Andrew,

My laser printer is a HP 4050 and has 8 mb of RAM. When I have this problem, I am usually just typing Word documents and printing maybe two or three pages at once. I can’t imagine my printer having run out of memory under those circumstance. I’m not using graphics, just plain text.

I am for the most part using Garamond font, but that is not unusual and actually is the font on the resume template that comes with Word.

Now the bullet I am using is a little square bullet, and possibly I have chosen it from symbols to add to my bullet collection. But still, why does it print the first few times and then refuse. That doesn’t make sense. Either the printer recognizes it or it doesn’t.

I don’t think my printer has Postcript capability

I do know that the bullets I am using are showing in my bullet formatting window, so I would think that if they can be placed there, that they are okay. I’ve used this little squre bullet for ages and at least two or three upgrades of Word. I am using Office Suite 2000 Premium, by the way.

Marilyn

Hi Mike,

Actually the bullet is pretty standard. It is a small square. And I can print it over and over again just fine. But at some point, my screen will still show the bullet the way it is supposed to look, but then print it with this substitution squiggly bullet in place of each normal bullet. If it never printed it correctly I would suspect the font as well. But it picks and chooses when it is going to do this, and inevitably it substitutes this bullet font on the final copy. Can’t tell you how many times I’ve faxed a doc or mailed one only to find ot later that the bullet was printed incorrectly. Very frustrating. And it never shows the incorrect bullet on screen.

Since when I close down Word and come back up and then it prints fine, I am suspecting that some sort of memory error is occuring either on the printer or my computer. I do run with 128 mg of RAM, so can’t see why that would be the problem. Do you think I need to increase the memory of my laser printer?

Marilyn