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After wasting hours on similar problem thought I’d offer my solution (many folks different solutions). If you google especially related to the install Microsoft Single Image there are zillions of posts of this issue going back years.

About a year ago I went thru this mess and had to uninstall all of Office 2010 and then have it do zillions of updates etc. None of the posted solutions other than uninstall and reinstall worked (after trying the fixit for all prior versions etc)

Now a year later with no change to Office it started doing it again. For my version evey time you try and open Word, any docx file etc get the have to install that xxxxx image program which is nowhere to be found not even on my Office install disk. Could not get into Word 2010 at all since the xxx installer runs and has to be canelled but no Word.

Did a bunch of suggestions related to registery, fix it to remove any rementants of prior programs nothing worked trying to avoid a total uninstall and reinstall. Didn’t want to go to a restore point (if had before problem) as I did a lot of non office related stuff including fiddling with swap page memory etc.

As a last resort (after rebooting after every failed attempt to cure) put the original Office disk in hoping to do a restore. Well, the autorun simply brought up that xxxx have to run Office Image thing again and would not continue.

However… if right clicked on the drive and “install”.. the CD ran without the Image file window. I did a repair. The first time afterwards opened Word the Image has to find box opened but I saw Word opening in the back of it.

Low and behold it is now fixed. At least for now.

I last ran office before the Image mess with no problem on Fri 9/7 and the Office Image mess started first time on Sunday 9/9/12. I did note there was a Windows update between – wonder if that broke it!

With this such a common problem and so hard to solve, wonder why all the brains of Microsoft can’t figure out why its calling for a program that doesn’t exist at least that I know of.

Problem solved but maybe this can help anyone else winding up here direct or when Googling the Office Image horror problem.

In Win7 64 – get error 87 The online/clean-up/cleanup-image/spsuperseded option is unknown. It does run Deployment Image Servicing and Management Tool Ver 6.1.7600.16385

I tried installing it from the Adobe site and 3 times got the BSOD just after 57% complete.

I then installed it from save mode successfully. For about a week have been trying to install when goes to a page needing and gave me have to close IE or FF warning, I close and Adobe seems to reopen. Every time I reboot get a Windows is fixing screen with very slow mouse action. Not sure how related – but now repeated 3 times install and each time got BSOD at same point.

You can always go to the official Adobe Flash Player Installation site,

I just downloaded from there and got the BSOD at just beyond about 51% just after I shut down browser. I do not have the filtering checked.

I can’t be sure the install caused the BSOD but was the only thing I was doing at the time.

have various sites for 10+ years one has over 350 pages.
I usually get over 1 million e-mails a month but most are blocked using spamstopshere.com

October was by far the lowest month in a long time.
Here is the stats from site:
10/10 – Monthly report for xxxxxx.com
Good 1,515 0.18%
Spam 825,568 99.81%
Virus 48 0.01%
Total 827,131 100.00%

Here is another month’s report:
Good 2,558 0.14%
Spam 1,846,021 99.86%
Virus 112 0.01%
Total 1,848,691 100.00%

As far as I know no legitimate e-mail has been blocked. I have many different filters they offer.

A few spams do get by but the number blocked is amazingly huge.

A few months ago someone send thousands of messages via my e-mail but they some how got my password that I had used for more than a decade. Not from my machine and was about 3AM coming from Asia (per IP which may have been fake) and was an ad.

None of the addresses sent to were known by me.

I got a few thousand bounces that my e-mail limit of 1000 in 10 minutes had been exceeded.

Fortunately I was up and saw it.

Talked to ISP and they were about to cut off my service since had pw they had to assume it was me.

As soon as I frantically changed pw it stopped.

I like the idea of the http://www.spamdisappears.com link but have e-mail in hundreds of places, which of course is why I get all the blocked spam.

This is a long shot but I had what seems to be a similar problem driving me crazy for 3 days.

You didn’t describe exactly how you crash or how you know its the router. But in my case within a few minutes of plugging in a D-link DR-655 router, the computer didn’t blue screen like yours, but simply shut down hard with no warning just shut down cold

I even replaced the D-link, did all sorts of things for days with only 3-4 minutes of time before shut down. It did not shut down in safe mode so I was thinking driver or software (virus?)related. But all clean running many anti-virus, Maleware which is also always running to protect.

Solution – don’t know why but I used a USB to Ethernet cable converter and low and behold when I hooked up the Router to a USB port, no more crashes and works perfectly for more than a month now at least the router.

Lately had another sudden shut down issue but turned out to be a bad USB hub unrelated to router.