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Greetings John!

I have a concern about why the Norton Internet Security was disabled. There is usually also Norton AntiVirus installed as part of that package. If this is the case in your situation, I would tend to suspect that she disabled the suite in order to install a Key Logger, which explains why she can possibly access your account to disable stuff.

I would recommend installing Malwarebyte’s AntiMalware app (free) to see if it can find and remove any such occurrence.