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There’s support for updating to 8.1? What is your issues?

Susan,

I am trying to answer your question but it will probably sound like a venting.

I would call the support for Windows 8.1 to be very lacking considering the huge change it was to the planet’s major OS.

After trying every suggestion on MS Support sites I could find, I was left with the choice of having to slick and reload my machine from scratch to get from 8.0 to 8.1. The generic notice that the upgrade failed with no error code or any real indication of the problem is a total failure on the part of an Operating System Company as mature as Microsoft. (Log file entries were pretty useless too.)

That I have to go to thier stupid store to upgrade it is another issue. Shame on them for treating their customers this way.

I could have slicked and reloaded 8.1 fom scratch. But, I had enough.

I have been fixing computers since 1975. (My first was an IBM 360 with a four Pi Program.) I am currently working in IT and support Windows Server 2008, R2, Win 7, Win 8 and can still remember how to load and un-splat Windows 3.X on laptops. (Not that it’s any use anymore.)

My real issue is that a mature company such as MS would treat their client base with such distain. They foolishly think that their customers will suck it up and take it. Their response to early complaints was take it or leave it. So, I simply am leaving it. I’ve had enough.

Shame on them. They did well on XP and Windows 7. Do they think they can continue to poke their customers in the eye with a stick and get away with it? Instead of quality products, we get garbage. (Again, my opinion.)

I expect to be able to upgrade without slicking my system.
I expect to get error codes I can research or give to a MS support Tech and get real answers.
I expect to not have to go to a Windows Store to get upgrades.

When people start chiming in on this, remember that you asked. I am not in love with Linux. I am not trying to promote it.

I enjoyed your article. It’s interesting to know that MS is begining to get a clue. I am down to my last two Windows machines. Perhaps I’ll look at MS again after Windows 9 is released.

Having tried Windows 8 for about a year, I am switching to Linux. (I was unsuccessful in updating to 8.1 and there is NO tech support for it.)