Replies

I purchased an Itunes card at a local Sam’s Store a few months ago. I scratched off the card to use it, and to my surprise someone had already used this card number. Apple customer service put the blame on me and told me that I should have used the card immediately. I was also told that they would credit my account this one time but don’t make a habit out of it. I felt like a criminal dealing with them as they made this my fault. By them telling me to use the card immediately, I realized that they have a problem with theft of card numbers and really don’t know how to fix it. They would not consider a refund without a receipt and that was alarming as well. I give these cards to teenage relatives as gifts and I never thought to send a receipt. I did provide them with a receipt and they finally credited my account but added that I should use the credit immediately to prevent it from happening again. That statement also alarmed me to the fact that they have no handle on people hacking into accounts.

As a person who has purchased gift cards for many many years, I was shocked by the problem and Apples abrasive response to it. I have found unused gift cards from other major retailers that still work after several years and I was really surprised that this card had been used after purchasing it a few months back. Be wary and steer clear of Itunes Customer Service.