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What’s the problem with your computer? There are many experts on this forum who might be able to help you fix it. At the moment you’re limited to someone in Chicago knowing a good service rather than the wide level of expertise in this group.

Where to start?

–For quite some time, I’ve had trouble entering type in Word, email, or in online forums. The entry point suddenly changes and I look up to find my type is being entered two lines earlier.

–My Firefox browser hangs and hangs.

–Yahoo email is slow, with a “can’t load, try again” screen for nearly every email.

–The worst is I let what a site get remote access to my computer. Yes, I am completely stupid. It was a few weeks ago. I thought I was going to a Yahoo support site, but it was a 6-month-old business in Las Vegas called something like “PC Solutions” with a phone center in, I think, India. They quickly diagnosed a Trojan and said I would get lifetime protection for all my devices if I paid $250 on the spot, or $350 if I signed up a day later. I hung up. Shortly afterward, I found on my desktop a new folder with all my files in it. When I looked in Add/Remove to check for any new programs, I found that ALL my programs now had a start date of that day. (I kept sighing and pausing as I wrote this paragraph.)

–Since the India/Las Vegas remote thing, Yahoo email seems slower. Today, the Yahoo email screen shows a very light blue background and white headings. When that same thing happened about a week ago, I closed all my documents and windows, and shut off my computer; that seemed to “fix” the situation.

Well, there’s my very long answer! For obvious reasons, I don’t quite trust myself to intuit who is a good, honest techie and who isn’t.

Check with the IT folks at your job.

I’m retired, and must admit I’ve lost track. I am asking around with people I know. Thanks.

Would the person need physical access to your computer?

Yes, he or she would. Thanks.

Tinto Tech, thank you for this information! I really appreciate your help.

I got worried after reading the sentence, “This type of threat is why we recommend setting up a non-admin account on the PC you use most of the time.”

I use Firefox all the time. Should I set up a non-admin account on it? And what IS a non-admin account and how does one set one up?

Thank you for this and other articles.

In case you haven’t guessed, I’m a newbie.