• Administrator, how to set controls In Word

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    #2252177

    I am the Administrator of my new HP computer with Windows 10.  Until now I have never paid any attention to this responsibility.  But now I have a problem:

    When writing a letter on Word, I clicked on Help.  What I got was this notice: “Your organization administrator turned off the service required for this feature.”

    How can I instruct myself to allow myself to use Help when using Word?  Please help me!

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    • #2252180

      What version of Win10 are you running?
      What version of Office/Word are you running?

    • #2252181

      Reading around it appears to be an issue in Office 2019/Office 365 (following a recent update?).

      Apparently you need to navigate via File > Options > General > Privacy Settings to ensure the following two checkboxes are ticked.

      office365-privacy

      As one commentator remarked… ‘looks like you can no longer have help AND privacy at the same time’.

      I don’t use Office 2019/Office 365 so can’t verify but please post back if ticks in these two checkboxes fixes the issue for you.

      Hope this helps…

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